Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer wants to open a return request for not as described, but they're unable to confirm the return

This is really perplexing me. Ebay's policy for return requests explicitly states that buyers can always open a return request on an item if it didn't match the description or photos when it was received, even if the seller doesn't accept returns. I ...

Resolved! Authorizing individual int'l bidders on request... any issues doing so?

I've been making all my auctions in the USA only, but after receiving a few prospective bidder messages, I've authorized some individual bidders' countries on an ad hoc basis, AFTER reviewing the Bidder profile eBay history and f.b. as such "If you a...

Resolved! Purchase shipping label tab grays out when trying to make changes

Suddenly I'm not able to make changes to my shipping labels. When trying to change the package weight or change package size/dimensions the purchase label tab grays out. Thanks in advance for any help.

Package Damaged In Shipping

I sold a ring. The ring was in a ring box and that ring box wrapped in bubble wrap. Then placed in one of those padded (with bubble wrap) 9x6 plastic envelopes. So, well packaged. When my customer received it, from the outside it appeared ok. However...

Shipping, where do you set up your shipping policy's I can not find.

When I try to create a NEW shipping policy when im listing an item it will not let me. Sooooo, where do I do it.Thank You.Bill

Help! I Combined shipping for two orders by same person but using two different accounts

Long story, short version. I have a buyer who bought items from me using two different accounts. Addresses are the the same but two different names on the accounts. I combined the items into one box and bought the ebay shipping label and shipped thro...

OTC Dayquil & Nyquil to Japan

Has anyone shipped Dayquil & Nyquil to Japan? A google search shows an ingredient in Nyquil is considered illegal in Japan. I will cancel the sale but has anyone shipped it before to Japan.

USPS Ground Advantage Insurance Question

So hasn’t happened yet, but was just thinking how. Insurance covers up to 100$, if someone buys a listing of a quantity of 2, and they both go into the same package, does this still count as only up to $100? Going to assume yes but hoping for the bes...

Resolved! Combing shipping costs

A buyer selected two items to purchase. How do I combine the shipping cost?

CHANGE OF MY PRIMARY ADDRESS

I HAVE CHANGED MY SHIPPING ADDRESS BY SEEMS WHERE EVER I PUT THINGS INTO MY CART ITS STILL USING MY UK ADDRESS INSTEAD OF MY USA ADDRESS. HOW DO I GET THIS CORRECTED FAST FAST. THANKS

Buyers who use a shipping center as their verified address

Every now and then I get a sale where the verified address kind of pops and makes me question it. Today, I printed my label and next to the buyers name is 'BIGB0366'. The rest seems fine. However, I'm curious so I google the address and it comes up a...

I am curious about ESE and Buy it Now

I listed a card for $49. Did not know the rules about ESE (only for cards less the $20)..so since my listing was Buy it Now and price was $49 why was I even given the option to let the buyer choose ESE? Could it maybe be because i had offers turned o...