Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

How to Update Tracking Number After Rebooking Courier Collection Outside eBay

I’m a private seller and I recently sold an item with eBay's prepaid label (Evri), but I couldn’t drop it off due to the item’s weight. So, I rebooked a courier collection directly through Evri, and now I have a new tracking number.However, I can’t f...

Shipping a used welder to Canada

I have a customer requesting to ship a used welder to Canada. I have checked all the size and weight restrictions and the category restrictions and it still will not offer shipping to this buyer in Canada. Item ID: 335928672415. Any suggestions?

ebay standard envelope shipping is broke, charging me full USPS ground shipping

I don't know why this is happening, but it's costing me a lot of money. I always list my memorabilia auctions using the eBay standard envelope shipping and my memorabilia fits all the required criteria including Less Than 3 oz and in a flat 5x7 envel...

Resolved! How to ask for a refund on an unused shipping label

HI. We lost our printers and now have to resort to using QR codes to take to the post office to mail items to buyers. So, this morning I created a label, but it would only print without a QR code and I had to repeat the process again to ask for a QR ...

Wall collapses at Tampa USPS package sorting facility (4/31/25)

I just saw this story on Facebook. Just FYI in case you have anything going to, or coming from the Tampa, FL area. Luckily, no injuries! https://www.fox13news.com/news/wall-collapses-tampa-usps-package-sorting-facility?utm_campaign=trueanthem&utm_med...

Under paid shipping FedEx shipping charged to me

Had Package Weight And Dimensions Verified At FedEx when I dropped off, all was good, what can be done about this, underpaid charge was $18.18, how do you dispute this, bought and printed my label thru eBay. Are the shipping calculations wrong on eBa...

Shipping from Puerto Rico

Hello. Ive been trying for 4 days now to purchase a shipping label to send a package to the US without any success. Im located at Puerto Rico. Ebay posts a message saying “return province not valid”. Can someone help me troubleshoot this? I know it c...

Ebay International Shipping Problem - Glendale Heights Chicago

Hello, I need some help. I ordered a very rare item off of Ebay on April 2nd. I was very excited to have found it for sale in North Carolina. Buyer shipped it using the Ebay International Shipping service to my location in Quebec, Canada. Item was tr...

Seller's internation FedEx label has a tracking number that FedEx cannot find.

I have a package being returned to Japan. The seller posted the return label. I dropped off the package at a local fedex drop center. Now, the fedex tracking number cannot be found by Fedex. I went back to the location where I dropped it off (I saw t...

Shipping very large items - Kids Ride on toy

Hello CommunityI have a large powered ride on toy that is showing $200-300 to ship. How can I ship cheaper? I see people selling the same item for $250 (like me) and offering free shipping? I looked at freight shippers, and they are even more than UP...

Shipping label cost $147.45?

How can a shipping label cost $147.45 for one item, And the ship cost was only $78? I did not even use the label and I got charged $147.45.This insane!

Fees for canceling an order...

My listing state shipping only in the contiguous US. The buyer live in Puerto Rico. I had to cancel the order because first, the cost for postage is only inside the US. When I canceled the order, I think it charged me $2.00. Why? Or am I mistaken on ...

Resolved! Paying for eBay Standard Envelope with a credit card?

Is there currently a way to pay for eBay Standard Envelope (shipping sportscards with limited tracking for just 0.69 for 1 ounce) with a credit card? Help files seem to imply you can pay with Paypal and put a card there, but that seems super outdated...

Another Scam Address: 8454 NW 70th St Miami FL 33166

I came across a prior post in the eBay Community's Buying & Selling section concerning fraudulent addresses, and now I've encountered another one that closely resembles those, albeit with a slight variation in the street number. The address in questi...

Resolved! Item not delivered but shows it was shipped

I ordered a DVD on April 7. Shows it was shipped tracking stops at April 9. It is now Apri. 29.th. I've sent a message to the seller one week ago with no reply. What can I do if I never receive the dvd?