Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

Shipping DVD and VHS via Media Mail

When I recently tried to send some old DVD's and VHS tapes using Media Mail, the postal clerk at our post office said that those things don't count. He got out his guide which had the same language that appears on the USPS website and from the way it...

Ebay standard envelope

Hey everyone, I sell mostly trading cards, although I plan to sell a bunch of old anime figurines soon once I figure out shipping better.I have a bunch of 6x9 polymailers for TCG. Do these qualify for the ebay standard envelope? If not, does anyone h...

Customer confirmed received package but not scanned delivered

Hello! I have an order that the customer left feedback that they received delivery, but USPS tracking still shows out for delivery with a new estimated delivery date. Will the seller receive a performance defect for packages not scanned upon delivery...

No more discounts on USPS shipping labels

Between September 21 and 28, eBay discounts on USPS shipping labels disappeared. Even though eBay falsely claims to be giving a discount, the same USPS label can be purchased from the USPS web site for exactly the same amount as eBay is charging. For...

Shipping to Puerto Rico

Sorry to bother, but recently buying from eBay from Puerto Rico is impossible because they consider us as international instead as domestic by USPS. Shipping charges are incredible high. In some cases 4 to 5 times the cost of the product or more. USP...

Issue with Asendia

Hi, just to share my bad experience with this carrier. Previously I purchased an item from eBay and my local postal service contacted me to confirm my residential address. Apparently from the Asendia shipping label, my unit number is missing. I manag...

FedEx Drop-Off Sites - Size And Weight Restrictions

If you are going to have size and weight restriction at some locations, at least let the customer know in advance before going there and having your package rejected. Some sites have a 50 pound limit, others have a 55 pound limit, as well as a size l...

International shipping for beginners

Can someone talk me through internationalshipping? Someone interested in one of my items wants to know if I can ship it to Hungary

NO Shipping showing on my listings! Urgent!

devon@ebay elizabeth@ebay kayomi@ebay I just received a message from a potential customer asking what shipping cost with tracking was for one of my items ... imagine my surprise when shipping was NOT displayed on that listing or any of 20 of my listi...

Resolved! Wrong shipping amount charged (by ebay) to buyer

I sold an item today but the shipping amount paid by buyer was incorrect. The amount was calculated based on my dimensions and weights (they are correct) so I can not understand how the amount charged was less than what I pay. Please look into this. ...

Resolved! Question about free shipping when shipping with a different option than the listed one

I'm going to list a fairly large item with BIN and list with fedex ground/fedex home delivery because it is the cheapest shipping option for that item although that service doesn't deliver to PO box addresses. This will be a free shipping listing. So...

Mugged by ebay - unwanted pre paid labels.

So i am really aggravated at this “service”. I did not ask for nor subscribe to simple delivery (uk). The couriers are not convenient. It took a decade for my local shop to modernise and offer store collection of post and ebay have now negated this b...

order #10-13685-88296

My order was placed on 10/12/25 (order #10-13685-88296) and tracking #9434608106244353317980). I never received the items. When I track This package it states that the order was delivered on 10/15/25 to [Removed by Moderator]. My shipping address is ...

Shipping adjustment

I received a notice from eBay saying I underpaid for an item I shipped. The item I shipped weighed 2 lbs, 12 ounces and I am being charged $12.21 because ebay is saying it weighed 15 lbs. I went to the USPS and they told me that it is an eBay issue. ...

Surcharge for Poly and Bubble mailers using Fedex Ground or UPS Economy services?

Looking for an Oct. 2025 update; anyone getting hit with "additional handling" surcharges for shipping FedEx Ground Economy or UPS using a poly bag/bubble mailer? Thanks!