Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Helping my customer

Trying to help a customer that got charged $40.00 for shipping from Ebay and I only charged $14.50. How do I talk to someone who can help? none of this helps? Thanks She is in United States not overseas.

Resolved! Item returned to sender

I purchased a action figure from a seller who claims to ship within 3 days. So day five I reach out and ask when they will ship my item they response with its shipping today. So I just checked the tracking and the item I purchased is being sent back ...

Ebay is so unrealistic and it makes for ticked off buyers

This is what shows on my order. Compare the date I have to ship by to the estimated delivery date.

Ebay won't let me input item's tracking number, states it's already used for a different buyer.

I shipped an item at the post office this morning and when I went to put the tracking number into eBay, I was given an error with the message "Tracking number added is already used for a different buyer". I've seen people run into this issue when the...

TRACKING UPLOADED ON TIME AND VALIDATED

all of my metrics are perfect.... besides this. some items I sell are 1-5 dollars but do not apply for Ebay standard envelope labels so I just add a stamp... how do I avoid these defects ??

Seller does not offer worldwide shipping in his auction

I'm in the US, the item I wish to bid on Is by a seller in the UK. He has a bid on his auction already so is unable to add worldwide shipping to his auction. But has added my user name to his 'Exemption' list so this should allow me to bid. But when ...

Increase in "Undeliverable Address"?

I've only sold about 100 items in the past four months. But more than 5% of those items are returned to me in the mail due to an "undeliverable address" or similar. When that happens I always double check the shipping address is correct and contact t...

How to change automatically generated return label settings?

Hello, I am trying to change from USPS to either UPS or FedEx for my buyer return labels. Is it possible? I require buyers to pay return shipping, but the label that eBay provides them is always USPS and they sometimes pay WAY more than they should'v...

Buyer did not receive package. Bad tracking provided.

Ebay says package was delivered to buyer in Brazil. Buyer says she never received it. If you enter tracking number that was provided by eBay on the purchase order, it shows that it was delivered. But if you enter the same tracking number in Google, i...

Resolved! Long duration of preparing shipment? Have I done it right??

Recently I made an order and completed my payment at instant. So I just waited there and looked almost every to see when would the status update. Time passed fast and it has been 7 days since the payment and nothing happened, still in "awaiting shipp...

Resolved! Buyer requesting additional packaging, significant extra shipping cost

I have a buyer that asks for their orders to be placed inside another box. They want the outsides pristine so they can resell them as new. Most of my other buyers are end users, not resellers, like this one. My items are typically shipped in their or...

Bought a throttle cable with Ebay guarantee fit. Doesn't fit, who pays return

I bought the cable with the Ebay guarantee, it is not the right one. Seller says just return, but shows me paying shipping? I thought Ebay guarantee pays shipping?

Standard shipping option gone

When an item is over a pound, I typically have always chosen "Standard Shipping" so the buyer doesn't see a specific service and expect it to be used. I want to chose the cheapest option once I go in to print the label. Just noticed that standard opt...

Resolved! Got delivered a damaged item with UPS

I bought an item that got damaged during transportation. In my opinion the package was not adequate for how heavy was the item. Very thin box, thin foams. I made pictures of the damaged and the state of package and send to the seller. He told me that...

Shipping options--Help, please

I haven't sold on Ebay for quite a while. I'm confused about shipping options. If I select USPS Ground Advantage, will Ebay calculate exact shipping cost and bill the buyer? Do I have to enter exact weight and dimensions when I list the item? And if ...