Shipping

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USPS Approved Insurance Claim then Later Decided to Decline...Anything I can do?

Back in October I had a buyer contact me with pictures of a model car that had been delivered smashed. He sent several good pictures. I do very little selling and have only had this happen a couple of times in 20 years so I may have handled it wrong ...

Resolved! eBay global shipping program package to Singapore

I have a buyer who purchased a kind of expensive item and while eBay is still within the window of delivery, I want to be prepared in case it’s not delivered on time or at all. Can I contact an actual human in the event the package is not delivered o...

Question re: 5 label limit

I sold an item that requires 4 boxes to ship. I created 3 labels before I realizing I made a mistake, and voided those 3. I started over and printed two new labels but hit the limit of 5. Does the 5 label limit still count if voided some of those? Do...

Large letter option dissappeared??

Hi, Recent update changed the layout of the shipping, now when you enter the dimensions, it no longer changes it to the correct parcel type. The large letter <100g has disappeared only shows when entering over 100g which is more expensive. As all my ...

eIS way faster with signature?

I've done a few eIS and they always sit for ages in inspection at the hub. The only shipment that I've sent with signature delivery skipped the inspection process and was in and out same day. Maybe I just got lucky, IDK.

ebay not letting me add a shipping option to my listings???

Whenever I attempt to add a shipping option to my eBay listing, the shipping options automatically get removed after the page reloads. can someone plz tell me how to fix this? look at the GIF below to get a better understanding of what I'm trying to ...

Resolved! UPS keeps damaging our posters, always bending the strong tube almost on purpose it seems

They have no idea how to transport movie posters in mail approved strong poster tubes. Had 3 poster damaged in the last month. When USPS handled our posters, 1 one was damaged in five years. We then doubled boxed them with the poster tube inside anot...

Error with eBay standard envelope label printing

This has happened with several of my recent trading card sales. I have the eBay standard envelope option for shipping. The cards are listed in the trading cards section, valued under $20, and meet the weight requirements, however when I try to purcha...

A seller trying send me an a replacement and it’s in a bay facility and not being shipped!!

The seller tried a lot to reach someone at:GLENDALE HEIGHTS, IL US EBay facility but with no success the company of the item sent a brand new to eBay but eBay not respond to our any of our inquiries what am I supposed to do and why ain’t any customer...

Shipping weight error and buyer said it was paid uncorrectly

So this was a error on my part, i must have either forgotten to replace the weight after listing the product or messed up when i print out the label. So the buyer got his item and paid for the shipping rate. I remember i had it listed as 7.5 pounds. ...

Shipment tracking

My Purchase History link NO LONGER has a link to track my purchase. Has it been moved somewhere else? Also the "BELL BUTTON" in My eBay no longer opens.

Missing packages on mail

I am loosing about 3 items on mail, my customer never got it, and know I have tree more item that no tracking information. Whats going on , I am thinking no to sell anymore

Changing from first class to ground advantage

I am still working on changing all of my listings that offer first class shipping to ground advantage. It's taking me a long time, because it isn't just changing the shipping type. In every one of my listings, I have a statement at the end that says ...

Resolved! Bulk Shipping Labels Page should default to an Economy Service Not Expedited! (I only offer Economy)

For some time now I've only been offering FREE ECONOMY SHIPPING on my listings. Lately when I go to print my ECONOMY SHIPPING labels for the 15.9 ounce package or less, the Bulk Shipping Labels page should default to ECONOMY SHIPPING service such as ...

ground advantage advice

I have always shipped my light items First Class. Ground Advantage is confusing to me. Seems like the shipping cost more. Not sure what to list for shipping on Ground Advantage...advice would be helpful.