Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Did EIS (Ebay International Shipping) get changed back down to a $500 threshold or is there a bug?

I noticed a change was made the other day. Items over $500 on EIS will not be marked as shipping to any countries besides the United States. This only seems to effect new listings or if you modify an old listing. I also noticed this in the clothing s...

USPS Refuses to Pay Insurance Claims! Do NOT Buy Mailing Insurance From USPS Because it is a SCAM!

USPS insurance does NOT cover Ebay transactions. Do NOT waste your money buying it. If you must use USPS, buy mailing insurance from a private company. USPS has rejected every insurance claim that we have filed, multiple times because their insurance...

$100 item and seller told me didn’t have tracking number

Hi i have a problem, I bought a $100 item here in eBay, and the seller ship the item and told me that didn’t have a tracking number, it’s like 2 weeks ago and now I didnt have my item, the seller told me that the tracking is $3 more expensive and thi...

New eBay Internation Shipping Needs Combine Shipping

This is not my selling account The new eBay international shipping has no combine shipping which is now costing me sales. A return buyer said they were being charged $87 AU more in shipping for the same order of 8 items they had placed in the past. A...

Customer support Non existent

I spent 2 hrs trying to get ahold of someone on the phone because online help is useless. How do I get a hold of a human being?

how to cancel a purchase?

unintentionally purchase 4 items and would like to cancel

Local pick up after a sale goes against seller status

I sold six items and the buyer happen to be local and asked for local pick up. I didn't have an option to choose that after the sale and it went against me as "tracking not uploaded" --lost top seller status. I spoke to Ebay who said I needed to resi...

Resolved! FedEx: eBay Embargoed Shipper to Hawaii

Hey kyle@ebay . This issue has been ongoing since 2019 so I'm tagging you with hopes you can liaise with the shipping team directly and get us some solid info on what's happening here and why the system allows these labels if FedEx is going to reject...

Resolved! I don't understand this about shipping

I'm having a sale. Buyer paid about 9 dollars for a shirt; fine. But the sale page says that they paid 10 dollars for shipping ( total order 20 dollars); the array where it says how much I pay Ebay for shipping is 6 dollars. I have been trying to get...

USPS Shipping Stalled at Scarborough Maine Destination Processing

I mailed a combined order on May 17, 2023 using eBay Standard Envelop (ESE). Tracking shows Destination Processing at Scarborough, Maine at 8:40am and 12:40am on May 20, 2023 and an estimated delivery of Monday, May 22. The buyer contacted me a few d...

EIS shipping changes? No longer over $500 items allowed to ship?

I sell sunglasses and would have some listed as high as $1999.99. However, it seems recently any sunglasses listed higher than 499.99 only shows United States shipping. I am not sure when this change was made. anyone else notice anything similar on t...

Ebay is completely overcharging for shipping if you use the calculate option

Not sure if anyone else has noticed this but every time i( as a seller) am listing an item for sale, I get to the domestic section (under shipping), and I click to add a service. From there i go to the bottom where it says calculate shipping. Lets sa...

4x6 shipping labels for inkjet?

Any recommendations on single labels that I can use in my inkjet printer? I don't really have the volume to justify a thermal printer. I've been using avery style labels, 2/sheet, but I have to do some trimming to fit them on my packages. Ideally, I'...

eBay doesn’t support trading cards for international shipping??

Just tried to ship cards with the new international program I was automatically opted into, and when I tried printing the .84¢ label to San Juan Puerto Rico it wasn’t working (kept receiving an error when printing) so I had to pay for the first class...

Constant problems this mont with the international shipping program

I heard they recently changed the GSP to the eBay International Shipping Program. And now this month I’ve had at least half a dozen problems with different buyers to different countries when I usually have no problems. Multiple occurrences of eBay un...