Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

International Shipping Program - Item not Received Isssue

I recently received an item not received from a customer for an item shipped through the eBay International Shipping Program. The tracking is showing the item made it to the eBay shipping hub and is being inspected since 11/6. How do I remove the Ite...

Resolved! Seller sent package to the wrong address and doesn't respond

So after I saw track number, I tried to see where is the package, everything seemed normal, but final address was incorrect. Some attempts to reach out to seller, but no respond.What should i do now?

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Pick List

Generating a pick list Method 1:Pull everything into bulk shipping. On the top of the bulk shipping page, click the "print pick list" link at the top. Method 2:From the seller hub orders page, select all items then "print packing slip and more" and f...

Does anyone have a link to settings to change printed format to QR code label?

I cant find the settings to change format to QR code label on phone, mobile browser, or computer?

Missing customs information to Brazil

In all my 10 years of selling internationally and domestically with both my personal and business accounts. I have never misused Customs because I don't want to be liable for any problems, so I always do things to correct and legal way even though pl...

Resolved! Ebay Standard Envelope Tracking Issues

I ship around 7 items a week using eBay standard envelope. About every month I have one item get lost. 1st issue. The tracking info is HORRIBLE. 70% of the time the tracking info doesn’t update past label printed, and I don’t even know if the buyer e...

Buyer claims box was opened and items missing

The buyer claims package arrived opened and items are missing. The auction was high value ($1500) and I sent via UPS with signature required. UPS confirmed that the package arrived, it was signed for, and ID verified. I did insure it. Buyer claims th...

Postage

I see everyone not understanding the shipping part which I get the buyer paid x amount. Ebay took x amount for the label they gave me to print...but I still have to pay postage?! So isn't that a lose situation? The item I have is heavy so it's gonna ...

Ebay offers of UPS shipping TOTAL SCAM

Shipped 1 lb. 3 ounce wine glass from Indiana to Ohio... The difference between USPS and UPS was 53 cents so we shipped UPS since the pick-up is closer than the post office. We paid $7.32 for shipping and were back billed a whopping $18.74 for an une...

International shipping tracking??

Sent my first International shipment to UK. I used EBAY postage/shipping. Sent to Ebay hub and then to UK but in viewing tracking its been in London for 12 days and not moved. I know I can contact USPS to track a missing package in US but what can I ...

Resolved! Seller ignored me

sorry guys have to rely on you again.so, I ordered a rpi 3b on the 26 oct..on 27 he gave me a tracking which it didnt worked and marked as shipped.carrier it was dhl paket from DE to IT. after 2 week passed i didn't receive anything, the estimated ti...

Buyer gave wrong address and package has been sent back

Buyer forgot to add apartment number to his order and package has been sent back because it could not be delivered. Should I cancel his order and give him his money back? I just don't want to get a defect or have it affect my seller metrics. Any advi...

Be aware on shipping from Staples

Please be aware when shipping from Staples that it may not leave that day or even the next. It will be counted late. We have learned this the hard way and although it was not late to the buyer. eBay shipping counts it late because it is not scanned r...

Manage shipping labels page error.

I just sold my first item on ebay and wanted to get the QR code label for shipping. I messed up and bought the regular label first then found later where the QR code option was. I ended up purchasing two labels. At first I did find a place to void th...

Resolved! Newbie questions about shipping from Pirate Ship import

I just listed my first 10 items. I set up Pirate Ship to automatically import eBay order info. (EBay charges 9.88 and Pirate Ship is 9.29 on the same pkg to Los Angeles.)How do I set this as the default on eBay? Do most sellers ship to Alaska and Haw...