Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Package marked as delivered but it was never physically received

This is my first time posting here but I am at a loss and think this would be my last time after twelve years shopping on eBay but just felt like I needed an outlet to pour into before I throw in the towel so to speak. I had two items since during th...

Resolved! Charged $1380 and not $200 for eBay Generated UPS Label

I created a UPS shipping label using the eBay shipping service and was quoted $200 based on 29x85x10" 147 pounds. UPS resized it at 32x83x12" and billable weight of 192 pounds and charged me $1380. (Worth noting that the tracking shows the actual wei...

Shipping Charges

I've just sold two items. While listing them, the recommended shipping was USPS media mail for $4.67. I decided to round it up to $5 to help cover packing supplies. When the buyers paid, Ebay kept the $5 charged for shipping, plus charged me $4.67 (o...

FedEx adjustment of $102 to $385 due to box dimensions appears to be incorrect. Need advice!

I recently sold a bicycle wheelset and shipped it using a FedEx bike box with dimensions of 54x28x8 from Texas to North Carolina. The cost using the eBay Fedex Home Delivery calculator/label generator was $102.08. I received a notice today that the "...

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Wood Item Undeliverable from UK

Ebay has marked a perfectly legal Mahogany item from the UK as undeliverable? Are they just shipping no wood at all anymore? This is absurd. And when I call Ebay support, while very nice, they are clearly getting no info from Pitney Bowes on the item...

USPS Office locator and local phone numbers link

Here is a link to contact local USPS offices. Links have local phone numbers, addresses and hours.I use this link to give buyers their local information to contact when item is delivered but missing or stolen. Tip of the month: Local search for USPS ...

Change message on packing slip

How do you change the message on the packing slip, to a custom message?

Switch to local pickup after payment and pickup

I sold an item, didn’t offer local pickup at the time. But I noticed the address was a couple miles away, so I offered to refund shipping and let buyer pickup. Item has been picked up. (I have cameras outdoors, so have a record of buyer receiving the...

ebay shipping costs are way off

For some reason, I put in the weight and dimensions for the package and ebay chose the flat rate envelope rate for $8 but I just took it to the USPS and it is oversize and costs $87. What is going on here?

Resolved! Am I still eligible for Ebay International Shipping?

I am in the USA and I want to list an item for sale on the UK ebay site,where it should get the attention of UK buyers. Am I still eligible for ebay international shipping? The buyer will know that it is coming from the USA

Resolved! Best way to address an eroneous late shipment strike?

Here's the situation:(This wouldn't bother me so much but this has 7 items in the order, and consequently shows 7 items late)1. Repeat Customer bought several pieces on on order and in same time frame ordered another item.2. Ebay combined all the fir...

Multiple orders from China have tracking information that shows items being shipped to other states.

Hello, As the title states, I placed two, separate orders from different sellers. They are both from out of country. I kept an eye on the tracking for a week and a half or so and it showed the shipments passing through customs, arriving in the U.S. t...

UPS wants our "Final Bid Page" for a damage claim. Where can I find this?

We are trying to submit a couple of Damage claims, and they've rejected everything we've sent them so far. They say it must include the name of the buyer, item they bought, tracking number, date shipped. They can't tell me where to look for this. I'v...

eBay International Shipping Refunds

If I ship something using eBay International shipping and that item never reaches the buyer, does eBay refund me the shipping costs?

Buyer Wants USPS Insurance Claim Despite Proof of Delivery

Hello - question for the group about appropriateness of insurance claims. I am a casual, intermittent ebay user that listed an item that sold for ~$600 to a buyer from a new account without feedback. I didn't realize this until after my listing ended...