Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

User avatar by Community Team Community Team
  • 3115 Views
  • 0 replies
  • 31 helpful

USPS and missing mail

I have had 2 requests for refunds on cards buyers did not recieve, I'm a top rated seller with 100% pos feedback and pride myself on getting things shipped out quick but the buyers are not getting their items so they say !!!!! there has to be a way t...

Mistake in shipping address

Hello,I bought an item in USA from Switzerland but provided a wrong shipping address (actually my account wasn't updated with my new address). Now, the item just arrived in my country but was attempted to be delivered to the wrong address, which appe...

User avatar by Pathfinder
  • 221 Views
  • 11 replies
  • 0 helpful

shipping international

buyer won within minutes 2 items (2 different drumstick auctions) they paid without combining and im wondering can I ship in 1 package putting 2 evtn on the 1 package , ? or do I have to ship separate in 2 packages?

Resolved! SELLER CHANGED A FAKE SHIPPING SERVICE

PLEASE HELP METhe seller who showed his item on Ebay will use USPS shipping, when I completed the payment the seller created an USPS shipping label but the tracking never updated, 5, 6 days later , the seller changed to another shipping service, it's...

User avatar by Adventurer
  • 1773 Views
  • 7 replies
  • 0 helpful

Seller is not responding

My order has tracking but USPS indicates they have not received the package. It should have delivered by now. Seller will not respond to my emails. What should I do?

Should I be worried about this...?

Hello! I'd like to preface this by saying I'm fairly new to EBay, so if this is posted in the wrong Discussion forum let me know. I just thought to post this in "Shipping & Returns" since this personally seems the most applicable to the given context...

Sellers beware

Hi everyone, I being selling on eBay gif some years now with no to minor issues, but recently I sold an expensive item to a buyer. This buyer send me an email stating where is his item, giving a time frame of 5 days including day of payment. He state...

Resolved! Changing Return Shipping Address

I currently have an ebay store that I have registered under an LLC with my EIN. However, I have a DBA for the name of my ebay store. ie... my llc is A Company LLC. My ebay store is A Company LLC doing business as (dba) B company. My shipping labels s...

Ground advantage

Anyone else been dealing with issues ever since ground advantage was introduced? I've had over 2.5k packages sent through the usps 95% of which were first class packages and had maybe 1 or 2 issues though all those packages. Yet since the "upgrade" t...

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Resolved! eBay glitch for Acceptance Scan

devon@ebay , kyle@ebay I am wondering if there is a ticket in for a glitch on the Seller Dashboard metrics for getting the Acceptance scan??? I was checking my Seller Dashboard and was surprised to see a defect for not getting a carrier scan when the...

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