More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Forum Posts
Tracking info update
Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...
USPS and missing mail
I have had 2 requests for refunds on cards buyers did not recieve, I'm a top rated seller with 100% pos feedback and pride myself on getting things shipped out quick but the buyers are not getting their items so they say !!!!! there has to be a way t...
Mistake in shipping address
Hello,I bought an item in USA from Switzerland but provided a wrong shipping address (actually my account wasn't updated with my new address). Now, the item just arrived in my country but was attempted to be delivered to the wrong address, which appe...
shipping international
buyer won within minutes 2 items (2 different drumstick auctions) they paid without combining and im wondering can I ship in 1 package putting 2 evtn on the 1 package , ? or do I have to ship separate in 2 packages?
eBay Shipping Calculation Charged Me (the Seller) More Than The Buyer
Has anyone else had this happen? When my buyer checked out the eBay shipping calculation charged them the actual shipping amount for USPS Ground Advantage. When I used eBay's system to purchase the shipping label however eBay charged me $18.55 MORE f...
Resolved! SELLER CHANGED A FAKE SHIPPING SERVICE
PLEASE HELP METhe seller who showed his item on Ebay will use USPS shipping, when I completed the payment the seller created an USPS shipping label but the tracking never updated, 5, 6 days later , the seller changed to another shipping service, it's...
Seller is not responding
My order has tracking but USPS indicates they have not received the package. It should have delivered by now. Seller will not respond to my emails. What should I do?
Should I be worried about this...?
Hello! I'd like to preface this by saying I'm fairly new to EBay, so if this is posted in the wrong Discussion forum let me know. I just thought to post this in "Shipping & Returns" since this personally seems the most applicable to the given context...
Sellers beware
Hi everyone, I being selling on eBay gif some years now with no to minor issues, but recently I sold an expensive item to a buyer. This buyer send me an email stating where is his item, giving a time frame of 5 days including day of payment. He state...
How do I change my shipping address
I use USPS shipping through EBay how do I change my address to my new location?
Resolved! Changing Return Shipping Address
I currently have an ebay store that I have registered under an LLC with my EIN. However, I have a DBA for the name of my ebay store. ie... my llc is A Company LLC. My ebay store is A Company LLC doing business as (dba) B company. My shipping labels s...
case id 8885279813
case id is 8885279813 not received my order yet
Ground advantage
Anyone else been dealing with issues ever since ground advantage was introduced? I've had over 2.5k packages sent through the usps 95% of which were first class packages and had maybe 1 or 2 issues though all those packages. Yet since the "upgrade" t...
shipping 2 tops for price of 1 shipping cost.
Had customer who bought 2 tops and wanted to combine as one shipping cost. I need help. How is this done?
Resolved! eBay glitch for Acceptance Scan
devon@ebay , kyle@ebay I am wondering if there is a ticket in for a glitch on the Seller Dashboard metrics for getting the Acceptance scan??? I was checking my Seller Dashboard and was surprised to see a defect for not getting a carrier scan when the...
