Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Bubble wrap

Looking for reasonably price bubble wrap. We could order from uline and just do a 30 day net, but there a $60 freight fee, due to the size. I've looked all over the place, and usually people complain about the quality on the cheaper stuff. Just see i...

Resolved! Sending Supplements to the USA from Canada

Can I ship cinnamon extract supplements from Canada to the USA? I received an order from a USA customer for a bottle of cinnamon extract supplements. I packaged it up and gave it to my courier, but the package seems to be sitting and not moving. I am...

What's up with Ebay Standard Envelopes?

Anyone having an issue where Ebay Standard Envelopes shipped through the USPS don't have updated tracking and just vanish in the postal system? I sell a lot of trading cards, and most of them are low value (under $20) so I ship using an Ebay Standard...

EIS opinions

hello everyone, just looking for some opinions about EIS. We always used Ebay Standard Intl, which worked fine and got plenty of orders from Canada and the UK, and other countries on a regular basis. Since however being automatically enrolled into EI...

Buyer is approved return on international shipment already sent out, what to do?

Greetings, I sold an item on Friday to a buyer in Canada, I'm within the US. I shipped the item out today (Monday), 3 days later, using USPS International First Class shipping. About 6 hours after I ship and tracking already indicates USPS is in poss...

Resolved! 2023- Bulk Shipping Labels Printing 2 per Page Horizontal (Zebra Printer)

I use a Zebra Printer - have for over 5 years. I use bulk shipping due to shipping multiple items a day. Suddenly, yesterday, when I went to print my labels they are showing up horizontal, 2 per page, as if it expects me to ship on 8.5x11 sticker she...

How to report buyer with fake address?

I have an order from buyer with obvious fake address. he also have active listings for over $100 items. He have email address in street field and some random letters in other areas. I know it is fake address. It is not fowarder. How do I report this ...

Small Item Shipping Methods??

I recently came upon a stash of sports/historical buttons and pinbacks. Selling price would be between 7.99 and 14.99? I can't just throw them in a flat envelope where they could get flattened.What would be the safest and most economical method to sh...

What is up with shipping delays of small packs shipped post July 9th w/ new "ground advantage"?

We are seeing complaints and delivery is now taking over a week longer than the old first class shipping system. Are any other sellers getting a huge upswing in delivery time complaints, late arriving packsand lost packages?

Can’t Update Ship Date on eBay App

My local post offices have been on a rampage with not accepting packages that are past the ship date. Legit have been turned away on a Monday because the Ebay label had Sunday’s date. I got into the swing of putting the actual ship date when I creat ...

Resolved! Ground Advantage "Tracking Not Allowed"

I'm curious if anyone else has had this issue. Prior to the change to Ground Advantage I would send flat items less than 16 oz. via First Class Mail. FCM did not provide tracking. I have now sent items packaged as usual in flat envelopes using Ground...

State taxes on shipping

Hello, Just wondering if eBay or any of the buyers in Michigan know why Michigan finally stopped charging taxes on the shipping in addition to the item, and (doubtful, I know) if the state will reimburse for the two or so years they were taxing the s...

Resolved! Seller is using "Open Box" instead of "Used" status of the item

Hello guys, Found a smartwatch on ebay, listed as Open Box, that clearly has scratches on it's bezel on the pictures. As far as I understand, this automatically makes the item Used instead of Open Box, since according to ebay Open Box is "Open box: T...

First time shipping to APO AE could someone help answer these questions?

1) Does Ground Advantage work for these? It was what the listing offered, and its not greyed out. I am assuming it does but does anyone know? 2) The item is sunglasses, I think the HS Tariff Code is 9004.10 3) There is a third row, does it need to be...

Buyer changed address after sale. Said they were moving.

I let the Buyer know that I could cancel the order so they could re-purchase it with the correct address or I could send it the address originally provided and they could track it. I am waiting to hear back from them. I am supposed to ship it out tod...