Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Voided shipping labels

I voided a shipping label. Have not received money back. What do I need to do?

Buyer did not receive package and maybe a potential lost package

A couple weeks back, I sent out a package to be shipped out and a couple days ago buyer contacted me saying that the package had not been delivered and that it was being shipped back to me(seller). However, it has been in transit for about a week and...

More clarity needed here

I just rec'd a message for the bay about the new change in EiS shipping..."International shipping is now displayed on your eligible listings" where it goes on to say it offers buyers different shipping options and says "Please note that the benefits ...

Refunded $ after usps “lost” package , since been delivered

At the beginning of November I shipped several items on the 3rd of that month. Per usps tracking detail the items were accepted but never moved for over a month. Both buyers opened claims for non reciept, I started usps claims for the 2 lost packages...

Combined order purchase

Is there a way to purchase a combined order label without purchasing other order labels in bulk shipping tab? Do I need to go into another area?

Resolved! Shipping

I was wondering if someone might tell me how to restore my shipping settings as I seemed to have messed up something whereas --when I go to list an item and come to the shipping part there is no place for the me to select choice of priority or otherw...

buying signature confirmation. HOW?

Still learning.I have been trying to find out HOW to add a signature confirmation to a shipment and all I get is thresholds and Ebay policy. There was a mention of going to your seller hub, but I don't know anything about that either. Read that you c...

Resolved! Shipping calculator for EIS Program is producing incorrect results on my listing

Hello, everyone, and Happy Holidays! I asked for advice this past weekend on how best to handle a request from a client in Australia who was interested in purchasing about 30 discrete items that were scattered across 5-6 listings that were active at ...

Return - Partial Refund ?

I recently sold a Mac Duggal Dress for over $300. The buyer tried it on and decided the fit was not right which is completely fine by me as I have returns turned on.I haven’t had any issues with returns until I received this dress back and it’s COVER...

Overseas shipping on a free shipping item

Yes I have a very heavy item that was going to be expensive to ship. I included the shipping with the item together. Then offered free shipping. The buyer was from portrico. Where do I understand what this will cost to ship after offering free shippi...

A lesson to be learned from all the talk about the USPS CHAOS

The chaos at usps is very real, and we should all avoid them like the plague.

Buyer wants refund on damage purchase

I had a set of goblets priced at $40. It was bid out for $14.99. the buyer received the items and 2 of the goblets are broke. They do not want to return but is asking for a partial refund. How do I need to handle this?

San Antonio USPS whistleblowers reveal massive Christmas package pileup

I just found out today about a news story concerning the USPS Distribution Center in San Antonio. It seems that a USPS whistleblower contacted a local news reporter of mail just sitting in a USPS facility. It appears that the reported attempted to co...

Shipping refunds to buyers

Earlier this year, Ebay refunded shipping overcharges to a buyer. I did not know this was a thing at the time, so I also refunded the buyer the overcharges and found out later that Ebay had done so as well Unfortunately the buyer did not do the right...

Shipping cost

I bought an item that had $25 shipping costs and I ended up getting a message from the seller who’s refusing to sell me this item because it’s going to actually cost them $75 to ship it to me. I paid a little over $200 for the item with the $25 shipp...