Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

I accidentally shipped 2 different packages with the same tracking number / label, need help

I accidentally shipped 2 packages to the same address yesterday after an ebay sale (I use the same label on 2 different packages). They weight about the same, give or take an ounce or so. I did a usps intercept form online just now but since it's 2 p...

Customer support let me down

Customer support let me down by not inputing my return tracking information into the system. after numerous attempts to input the numbers I only got a error page saying the page was not there. I spoke to customer support numerous times a week before ...

shipping

Ebay gives you the option to charge customers first class postage on items under 13 oz. but after someone purchases it and pays that way it does not give me that option to ship it this way. I have also experienced this problem when checking media mai...

Headlight issue

I bought headlights off eBay brand new had them fitted but the fittings aren’t correct. So basically had to cable tie the indicators onto the headlights (screw holes didn’t match) and there’s a screw that suppose to go into the body of the car which ...

SHIPPING TINY ITEMS

Hello Ebay Friends, Not all items qualify for Ebay's standard envelope....which is too bad. For example I sell watch crowns, which could easily be sent in an envelope and save everyone money. But anything not covered by the standard envelope, 3oz or ...

When using eBay Standard Envelope to mail a coin

When using eBay Standard Envelope to mail a coin, do not bring envelope to the retail counter. The retail clerk may notice there is a rigid object and process your envelope as a Non-Machineable letter, which may not receive any tracking scans, AND ma...

1st January Dispatch time Glitch eBay admins help

There is some glitch for dispatch time, because I was asked to post my orders from 29.Dec to 31.Dec 2023 (weekend before New Year Day) on 1st Jan 2024 New Years Day when everything is closed!I posted them and uploaded to ebay asap which was Jan 2nd, ...

SWITCHED FROM QR CODE TO PRINTED LABEL

I had chosen a QR code to mail an item to a buyer, then sent a copy of that QR code to a friend who is packing and mailing the item for me since I'm out of town. He wanted a printable label instead so he could drop off the package without having to w...

International Combined Shipping why didn't it work?

A buyer in France won 4 different items. Ebay sent an invoice for each item which included shipping for each item. The buyer stated that the shipping cost would be prohibited. I contacted ebay and they instructed me to have the buyer put everything i...

Shipping labe refund

I printed a USPS label on accident, I voided on 1-8-24, Ebay says I have to waut for 5 days, Well 2 weeks have gone by with no refund, How long do I have to wait? REF:1zac98180369864308 label number

Sold item, international shipment, tracking says order was split ???

I shipped one single item internationally so of course it will be handled with two different postal services. Now when trying to track the item using desktop computer the tracking says that order has been split, one tracking refers to my country's po...

Resolved! do i have to use a ups shipping label for a item that was packed by the ups store?

soo, i just setup international shipping, and i would rather do a USPS international option, but I want the ups store to pack my items because I wont be able to pack my item, so do i have to use a ups shipping label for a item that was packed by the ...

Shipping coins

Does the USPS accept the ebay standard shipping evelope. I noticed that in 2021 it would not accept the standard shipping evelope.

Tracking shows not delivered...

If it weren't for those "honest buyers" we would be refunding a lot of buyers.Those buyers not so honest...well...sellers have to refund buyers if it states "not delivered" on tracking.This is not for those eBay standard envelopes...they are in itsel...

Resolved! Ebay International Shipping and SNAD's

Specifically, what happens if an item is shipped via EIS and the buyer files a SNAD or does a credit card chargeback?I know ebay covers Remorse returns but I am asking specifically about these two: SNAD (not as described) and Credit Card Chargebacks....