Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

Can't give a discount on invoice

Hi I have tried several times to give a buyer a discount for buying more than one item , and I already set it up in preferences to combine shipping. but on the invoice it keeps telling me that the discount amount is wrong and has to be less than 0.0....

Cancelled shipping label by mistake. Now it shows I mailed

Shipping label canceled by mistake

known scam address

I am selling a laptop I really don't want to deal with the hassle of getting scammed, so I already got paid and since I am a new seller eBay is holding my funds, and I am supposed to ship it to the address: 3601 Old Capitol Trail A-7 in Wilmington DE...

Address change

I had a Miami address. I now have an Atlanta address.How do change to the Atlanta shipping address

Please help! Who stole the package?

Good afternoon, I just received a message from eBay international shipping hub and told me my package is empty. Please see attached picture for the message and picture. Basically, the eBay international hub opened the package and found out it is empt...

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ups or fedex overcharge

I have been constantly overcharged by ups lately and they lie about dimensions, weight, I even bought a commercial scale and I have my tape measure and they are nickeling me down through ebay, and I contacted ebay constantly about my issue nothing is...

Resolved! UPS Damage Claim New eBay Rules 2024

I have a broken item claim against UPS but they tell me I cannot file as I have in the past because "We consider the sender/shipper to be the person or company that directly created the package label. Unfortunately they added restrictions, and we can...

Shipping delay

Dear community, I bought a valuable product on the 14th February. The estimated date of shipping was 27th of February but I did not receive anything yet because it seems that the shipping company messed up the postal code. What I can do? Can I ask fo...

Shipping

For a product that wont ship to my location. How do I go about it

How do I give a buyer prepaid return postage label?

I've accidentally sent two buyers switched packages. I would like to send them each a label? A prepaid way to return the packages to me. Is this possible? Thank you

Shipping labels

Our computer isn’t working right now and our printer doesn’t print from our phones. So if I buy one of the ebay shipping labels and hand write the label will the U.S. Postal Service accept it when I put the item in the mailbox?

International Shipping Program? Can't find it, just faqs on it.

We are trying to enroll in the international shipping program. We've done our research and have read through everything and unfortunately the website keeps taking us in circles rather than providing the option to enroll. From our understanding we are...

Ebay charged buyer for shipping of two packages but I paid less for combined bulk shipping

Ebay only provided the combined/bulk shipping option when I went to print the labels. So I paid $6.26 for the combined/bulk shipping label, but the buyer paid $10.14 for the shipping of the two items separately. Do they get the difference refunded to...

blaming the seller for the post office losing an item

Come on ebay, for Pete's sake. Once an item is verified that it was scanned by the post office or ups or fedx if it gets lost in the post. Stop blaming the seller, and making them refund the buyer. They are not the ones who lost it. I can see blaming...