Shipping

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media mail

What do you do when a buyer choses media mail and includes that price for shipping but the item is not a media mail items and it costs much more for the seller to ship? Help! Lately it seems everyone is selecting Media Mail but I can not ship items i...

UPS damaged package,now buyer wants a full refund and says never got item. UPS claim?

So a buyer I sent an item to UPS damaged the package delivering it to the buyer but now the buyer wants a full refund from me. Isnt this something he needs to open a damaged package claim with UPS? He claims he never got the package either but I know...

Shipping Policies

Is anyone having an issue with the Ebay app asking you to choose a shipping policy and return policy? I did make one small edit on my dashboard for returns and now it won't let me list because of this error message. Any clue to what I did wrong?

At what point is a shipping carrier liable?

First post here. I'm a buyer making a return. AFAIK, buyer holds some liability to shipping damage when making a return for an INAD. But if I packaged an item adequatley- bubble wrap over each component, air bags around every corner, and on top and b...

Resolved! seller sent package through courier service. Pitney Bowes.

i'm waiting for two weeks.according to parcel tracking system, it stopped.it doesn't reach the Global Shipping Center. i don't have a clue where it is. maybe my parcel is lost. and I know about Pitney Bowes's nororiety.what can I do?

Resolved! Trying to set up shipping as a flat $4.75, no matter how many books my buyer purchases.

We're selling several books by particular authors. jThe listings are with variations for each title. We're trying to set up shipping as a flat $4.75, no matter how many books the buyer purchases. How do we do this? I'm sure this can be done. Just nee...

Combining Shipping

I have a buyer who wants to buy 3 blouses from me. I'm new at this, so how do I combine shipping?

Voided Shipping Label Refund

I was curious if anyone else has had problems receiving a refund for a voided shipping label. What are the next steps if a refund hasn't come after several days? Thank you.

Shipping Change

I have accepted an offer from a Buyer who is now asking if I can ship the item to Hong Kong. I have never done international shipping. My list was listed for shipment in the U.S. I do not know how to proceed with this request - how to change the ship...

Does an ebay refund affect the destiny / processing of item not yet shipped from IL Hub?

I have a question about refunds and how do they affect the destiny of the item not yet received from the IL Hub..If the est delivery date comes and passes without me receiving the item (shipped from the Hub), and I apply for and get a refund from Eba...

Items remaining in "Ready to Ship" cue, even after I print my label.

I've recently had a problem that after I print my labels ( I use Seller Hub) from "Items ready to ship", that after I print my label, the item is still showing. This happened twice on an item where I sent a combined invoice and had to do two labels, ...

Item not received - Tracking inconclusive

Hello, me and a seller are in a bit of a pickle. (Both in EU)I buy, seller ships using a Carrier that is does not operate in my country (MyHermes), so as usual a local Courier service handles their packages. Thing is, it is absolutely impossible to i...

eBay International Shipping question

I have a buyer in Canada who wants to purchase an item, but I hate doing customs forms and paying for international shipping costs. How do I tell if I'm eligible for the eBay International Shipping program where I send it to the domestic hub and they...

Recent eBay Standard Envelope Issues - Returned for Postage

I've been using ESE for the last 2-3 months to send out trading cards. I've packed the shipments the exact same way and haven't had any issues...until my most recent batch of cards which were all sent back "Returned for Postage". We there any recent ...