Shipping

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FedEx and UPS Shipping Updates

UPDATE: We have an important update regarding the UPS Cube Definition update for AHC/LPS packages: the implementation originally scheduled for Monday, August 18, will not go into effect at this time and will be revisited for 2026. Learn more about UP...

UPS wants our "Final Bid Page" for a damage claim. Where can I find this?

We are trying to submit a couple of Damage claims, and they've rejected everything we've sent them so far. They say it must include the name of the buyer, item they bought, tracking number, date shipped. They can't tell me where to look for this. I'v...

eBay International Shipping Refunds

If I ship something using eBay International shipping and that item never reaches the buyer, does eBay refund me the shipping costs?

Buyer Wants USPS Insurance Claim Despite Proof of Delivery

Hello - question for the group about appropriateness of insurance claims. I am a casual, intermittent ebay user that listed an item that sold for ~$600 to a buyer from a new account without feedback. I didn't realize this until after my listing ended...

How do I update my sold and shipped item as received by the buyer?

Hi, The tracking details on eBay aren't updating and I've had confirmation from the Buyer that the order as been received. I have a screenshot of his return message to be confirming this. How I can update this to reflect that its been received?

proof of delivery

Ebay have asked me for proof of delivery of the items i have sold What is that and how can i provide them the proof of delivery of the items i have already given them the tracking numbers

Shipped to Guam lately ?

Hello, I sold an item to Guam not noticing until i printed label because ... well there wasn't any specific instructions or directions or requirements. I went to use the self-service kiosk and it let me know that I needed to leave the package with a ...

Pilots Delivering Amazon Packages Are Ready to Strike

Kinda wonder how this might affect shipping for everyone as a whole.On a nice note....anyone drop shipping using eBay those sellers might get messed up selling stuff on Amazon but using eBay to sell their items? Could it affect them? I hope so.If tha...

Stolen package. Doesn't UPS require a signature or leave a 'missed delivery' paper note?

UPS delivered my package, took a proof of delivery photo too. I rarely receive UPS shipments, from what i remember they used to ask for a signature or if I'm not home, they'll leave a note saying they'll come back tomorrow. I'm trying to file a claim...

Resolved! Print shipping label with receipt option missing?

I have just been moved to managed payments. Before the move, when I printed a shipping label, one half of the page was my label, and one half was a very useful detailed receipt. I kept this for my records, and it has been useful to me.Since being mov...

Best Way to Ship Projector?

Want to sell projector worth ~$500. Haven’t sold something this expensive before. I’ve packaged it very well but my question is what shipping service would be best? USPS Priority, USPS Ground Advantage, UPS Ground, FedEx Ground. Just want to make sur...

Resolved! What Does Accepted USPS Picked Up Item Means?

Hi! So I Got A Notification From USPS Saying It Was Accepted And USPS Picked Up Item.

Resolved! Returned to Sender (Me, seller) because "Did not have access to mailbox for a week"

My buyer informed me that their package was returned to me because they could not access their mailbox for a week, and is asking if I will send it to them again if they pay for shipping. According to the USPS tracking page the package was delivered, ...