Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

eBay should drop FedEx as a shipping option

For about a month.Heads would roll at FedEx and this upgrade issue would be solved (for awhile)

iOs app freezing when trying to save and print mailing labels

Just today, my iOs app started freezing when I try to save the mailing label to the app for my thermal printer. When I click on 'save label' the menu of places I can save the label briefly shows up and then disappears and the app is totally unrespons...

Appealing a defect that was just put on me by eBay monthly review

I just got a defect added to me for an item that the customer says was a late shipment. This was an eBay monthly account update for March. The item was shipped on time (Dec. 24) but did not arrive from USPS until Jan 8. There were 2 holidays during t...

Shipping label adjustments

I’ve been selling over 20 years, basically the same merchandise. Over the past 2 months I’ve been hit with 7 label cost adjustments of $11.75 from UPS and FedEx. This is killing my business. My weights and measurements are spot on. No specific reason...

Resolved! FedEx shipping fees cost as much as the shipping cost?!

I noticed my monthly invoice this month was higher than usual. Normally, I just accept that doing business on eBay can be expensive. This time I wanted to investigate, and look at the detailed fees. I usually use FedEx for large packages because it’s...

What do I do here? I received a item that broken and was the one who filed the claim

Context: I bought a $500 item and when I received the item it was destroyed, so I contacted the seller to inform them and ask how I could help, he had me file the claim, so I did just that, but it's been almost a month now and my case is still being...

Be Aware of Cost Adjustments on Labels

If you are using eBay shipping labels for UPS or FedEx, keep in mind you are using eBay's account number with each carrier. We only do UPS, so I'll base this information on that. Now that eBay is setup like the river on UPS adjustments, what you're g...

TRACKING NOT UPDATED

Item was already delivered 7 days ago. but still not updated on eBay. Why is that?

Buyer returned item in altered (used) condition, wants a full refund, opened chargeback

I sold a brand new "deadstock" vintage item of clothing & about 10 days ago the buyer returned it for the reason "doesn't fit". When I received the item I could smell perfume through the packaging. I don't know for sure if she wore the item, but it w...

Can you just use a store category when setting up international shipping?

Hi, I am interested in getting my feet wet with international shipping. I'm trying to figure out if I can specifically choose one store category that has about 300 books to begin with. It really needs to be a store category because the Ebay book cate...

returning overpaid shipping question

Hi everyone, Im pretty new this whole ebay selling thing and this forum has been a lifesaver in the past so I here I go again. Shipping is still pretty overwhelming to me. I've been offering free shipping because it just seems easier. However I feel ...

My item has been stuck at ISC New York for 3 months.

My item has been stuck at ISC New York for 3 months and it still hasn't arrived at my house. I would like to ask if there is anyone whose items were stuck at ISC longer than me and if they finally received them and for how long? Now I have the seller...

Can't ship media mail because Fedex is now priority even tho buyer selected media mail?

Why can I not ship media mail. My buyer selected media mail but only Fedx shows up. What happened?

Item shipped on time, tracked and delivered-but buyer didn't get it

Hi,A buyer ordered an item I shipped the next day, and it tracked to NYC and was marked as delivered. However, he never received it and thinks it may have been taken. Do I open the request, or does the buyer? How do I, the seller, get refunded?Amy

Shipping

Hello,I had a very unusual experience today and am wondering if any of you have had a similar experience. I was notified by eBay that I had made the sale for one of my items. To my great surprise, the buyer lives in my town, less than five miles away...