Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! DHL says delivered but no package

Tracking indicated that our package was delivered, but it was not. We live in a rural area and have a long driveway so sometimes packages are left at the end so we were not initially concerned. After we confirmed that there was no package we contacte...

Shipping

Is anyone else having issues with the post office ? This week alone I have had 5 issues with them. One of them I sold a necklace to a buyer in Texas and I shipped it on March 1 it says it was delivered on March 2 and when i checked the tracking numbe...

Sold Item, Printed Label, Wrong Shipping

I sold a 32g tin of KIWI shoe polish yesterday. When packaging item for shipping today I realized it was set up for eBay Standard Envelope and the buyer paid $1.11 for shipping . While the item is within the weight tolerance, it is 3/4" thick. I can'...

IOSS VAT Issue UK

I am in the UK and bought something from South Korea and was charged VAT by eBay at point of sale. When the item arrived I was charged VAT again. I raised this with eBay and am getting a refund, they tell me the seller did not supply the IOSS informa...

Mail delivery problems? Always do this first.

Always go online and open a missing, lost, or delivery issue case at USPS.COM. By doing so you create a record of your problem. It also lets the USPS know where they need help and where to send resources, especially if they receive many of the same p...

shipping label purchased was wrong, needing to delete and get refund

I purchased a shipping label through eBay but wasn't right. How can I get that label deleted and refused??

International shipping item exceeds eBay weight?

I have an offer from Saudi Arabia on an item that exceeds 44 pounds. Will weigh even more once crated. The item has free USA shipping. I would like to try to deal with the buyer but have no idea how to figure out or add additional shipping since it i...

130 year old sewing machine classified as "Restricted" and confiscated in UK Pitney Bowes

I purchased a beautiful 130 year old sewing machine this last week and received a notification that it had been classified as "Restricted" and was confiscated. As I'm sure many have noted, there does not seem to be a way to contact them to rectify th...

package has already been delivered but it does not appear as delivered on eBay

What can I do if the package has already been delivered but it does not appear as delivered on eBay

Refunded buyer, but would like to send gift. Does shipping label still work?

Hello ebayers,I recently sold a sportscard to a buyer and for the life of me I can't find the card. I issued a refund to the buyer, but would like to send him another card as a gift for my mistake. Does the label I printed (prior to not finding the c...

Buyer selected a shipping option that was unavailable for me to choose. How to get reimbursed?

I have my Ebay set up so that the buyer pays selected shipping. Ebay allowed someone from Thailand to select an option that only cost him $4, but the lowest option I could choose was $14. This is unacceptable and it screwed me out of the entire cost ...

Is it legal to ship veggie seeds from a foreign country to the USA?

I know certain veggies are not allowed through customs, but what about veggie seeds ?

Shipping Calculation error by EBAY

I have a buyer that bought a quantity of 3 of the same items. Ebay calculated the weight correctly, but did not calculate the dimensions correctly. They based it on the size of one item, not 3. So the buyer did not pay enough shipping.

Shipping charges

What happens to the money you don't use when shipping an item? For example, I charge the buyer $5.75 for shipping but the actual shipping cost is $4.75. What happens to that $1.00 excess? Thx!

Mailing bags... advice please

I'm considering selling a large quantity of yarn on eBay, which would be best to ship in plastic bags. I've received goods in such bags, but I've never shipped in them, and I'm seeking advice on how to choose the right product. On eBay I see listings...