Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

UPS & Fed Ex to be billed when the label is printed

This message just started popping up when I print a label: "Starting in September, FedEx® and UPS® label fees will be charged to your funds at the time of label purchase instead of after the package has been delivered. Learn more about paying for shi...

The address is on my PayPal and eBay approved list. Buyer just paid

Buyer just sent me a message with their name and address. I really don’t understand what they want from me. I had buyers who paid without asking for special requests before, but none like this. Is this a scam??

Proof of mailing-international

Hi, I'm likely going to be shipping a small package to Japan. Value is about $200. Not insurable under USPS guidelines (as far as I can tell). Is proof of mailing sufficient to protect me if the package is lost or stolen? If not, what must I do to pr...

Changing Shipping Label Date

Could someone please explain how we can now change the shipping date on labels printed through Ebay. Sometimes, I package and print labels to ship the next day. There must be a way but I am not seeing it. Thanks for any help you can provide.

Missing shipment from US to Canada

I shipped an item to Canada from the US via Ebay international shipping. The customer stateshe has not gotten the item but the tracking shows delivered. His local post office says they can't track with the Asendia number. What should i do?

Shipping Cost Adjustments by USPS

Hello, I do not know anything about shipping and this is a subject I am okay with being mostly ignorant. That is what I rely on Ebay for or Chairish or Etsy. My philosophy is shipping is part of doing business here but it is paid by the customer and ...

GPS shipping

I ordered 4 items from the same seller, and got 5 tracking numbers, then yesterday it turned into seven tracking numbers. When I go to the to the tracking numbers to of them have updated information and the others aren't moving anywhere. I went to th...

Resolved! Actual shipping fee buyer pays

I'm starting up selling again. I've only done two listings as I've run into a problem I don't understand. I've even asked someone who sells frequently who told me it shouldn't be this way. I am listing as buyer pays shipping and using the flat rate p...

Resolved! Wrong item sent by seller - Who's responsible for absorbing the return shipping?

I bought a new shirt, the size was correct, new with tags, but the sizing was not regular and was 'Tall'. The description did not include this anywhere, and while the seller accepted the return, who's responsible for shipping costs back to the seller...

Shipping labels

How much does a preprinted shipping label cost.

International shipping

I'm shipping my first international package. On the customs form I need to supply a HS tariff code. I don't know what to enter. I'm shipping small watch parts. What do I enter or where do I find the information?

Warning to all Sellers! Do not use the USPS to deliver packages!

First of all, nothing against the seller. When I bought my product, I told him to try to use Fed Exp or UPS. He insisted on the USPS. I was like OK. Now we're going on Day 17, and my packages has gone from Detroit to Atlanta. It hit the Distribution ...

Ebay expects shipping on weekends?

Twice today on both of my stores when I get ready to print out my shipping label it says ship tomorrow the 9th Saturday, when it's suppose to say Monday the 11th, I hope this doesn't effect my good tracking record...I live in a small town, post offic...

Shameful act EBAY

as it shows I set package weight at one pound. When I print out the label I notice now it’s 15.9 oz. Who do you think is going to have to pay the difference if the usps catches it? Surely not eBay it’ll be my fault that between their site and my pri...

Seller refuses cancellation by fraudulent claim of having shipped the order

On Sunday, the 14th, I entered an order for a Wacom tablet. A few minutes later, I cancelled that order.The next day, Monday the 15th, I received a response that the seller could not cancel because they had already shipped the order. This would imply...