Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Lost shipment

I sold an item and the postal mail track number says delivered but the customer says he did not receive it, what to do in this case, could someone help me?

eBay Delivery Services keeps on delivering my packages to the wrong address

I have made a handful of purchases over the last few weeks. All of the packages have been shipped through "eBay Delivery Services". On three consecutive occasions, the order has been marked as "Delivered" to my home address, but none have been receiv...

How to get individual shipping labels for multiple items sold

I recently sold four (4) items 12.5lbs each in which I removed my previous 'combine shipping costs' , as I was not going to put them all in one box but ship 4 individual packages. When the buyer's payment came in with shipping costs the total weight ...

Problem with Global Shipping not showing as option on new listings

Has anyone had any issues lately with global shipping not showing up when listing an item? This happened to me on my last two items I listed. I checked my settings and the on the listing, the checkbox for global shipping is checked. When I go to the ...

Accidentally hit pdf instead of QR code

Is there a way to get a QR code for this label without voiding it, waiting for refund and purchasing another? Or should I just go find a place to print this label? Thanks for advice I’m new and always love to learn the hard way lol!

I needed ebays help with a return could possibly be fraud account no human help to sellers

I needed ebays help with a return could possibly be fraud account no human help to sellers just continually got assistant robot computer help? I could not reach a person i had a question about an old not delivered package buyer had some strange diffe...

Resolved! Voided Shipping label

Can someone tell me how do I get my money back for a voided shipping label? I Voided it on 1/24. I should have my refund by now right? This is so crazy. I can't call Customer Service. Where did they go????

Question regarding slow shipping and ebay insurance / mailing label

My son and I sell trading cards; the eBay shipping and printing labels are excellent. the .64 cent option - wonderful for cards. I also sent a few ups ground advantage; they were over 20 dollars, and I did this because I feel it is the right way to s...

Shipping Tables for International Sellers

Current Shipping tables doesn't offer the seller the ability to classify the type of service offered and hence is creating great misunderstanding between the seller and the buyer wrong expectations. It would be great change if eBay technology team mo...

Ive sold these shoes and in the description i stated theres no original box but the buyer wants box

He's already payed for the shoes. In the description I stated that there is no box and now he wants the box when I'm about to drop the shoes off at the department with no shoe box. The shoes are packaged with cardboard into a box, protected but no or...

Lost Item Claim with UPS (bought shipping label through Ebay)

I am a seller, I sold an item and bought the UPS shipping label through Ebay. UPS lost the item. File a claim. First I could not file the claim because UPS considers EBay the shipper since they have the account with UPS. I finally figured out how to ...

Resolved! Shipping labels

I apologize if this post is a repeat. I thought I posted it a few days ago, but, can't find it. What is the cost of buying a shipping label from Ebay? I thought there was a discounted price from what the actual price is to ship an item. I was charged...

Do Freight forwarders repackage items before reshipping?

I'm curious if anyone knows whether freight forwarders routinely open packages and repackage before shipping them to their next destination. I wouldn't care if they repackage as carefully as I do, but I'd be really unhappy if their repackaging caused...

Opting Out eBay International Shipping only for a certain item

Hi, I would like to use eBay International Shipping for the most of my items. However, sometimes I sell items that can't be shipped internationally. For example, I'm selling an alligator watch strap which is prohibited to ship Internationally due to ...

were changes made to shipping I didn't have to create a policy myself totally lost now

I never needed to add a shipping policy of my own so now I'm lost I just started and have been using calculated shipping and today it's requiring me to design my shipping policy confused help please.