Shipping

Forum Posts

Sorted by:

Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Korea Post Tracking is declared Delivered wrongly by ebay systems.

Hi, we face some weird issue on our orders, some of them (if not all) are declared "delivered" by ebay when the package is only "arrived" to the destination airport. We don't know why it happens. Have you ever faced something like that ? We have to r...

Where can I view the handling fees set on my orders?

Hello All, I created a business policy that utilizes calculated shipping and adds a small amount on each order for supplies, labor, and boxes last week. Since then, I've had a few orders come though. When I checked my transactions there is nothing vi...

Resolved! A small order came in from Guam, however I have U.S. protectorates blocked

Hi, thanks in advance for your help. I received an order to be shipped to Guam, yet I have U.S. protectorates blocked. I do offer free shipping through USPS Ground advantage. If I were to ship through Ground advantage, it will likely take 4-6 weeks, ...

Shipping

Each time I make a listing I mark that the seller will pay shipping, but the final listing says the buyer will pay shipping. When I talked with an actual human agent, he said he would correct the problem. No correction was made. How can I offer free ...

MAKING A FEDEX ECONOMY CLAIM

HI CAN SOMEONE HELP ME IN MAKING A CLAIM WITH A FEDEX ECONOMY PACKAGE

USPS never received package

So on my first ever sale, I dropped off the package at my local USPS office, had it scanned, got a receipt (lost it, big blunder on my part), and went about with my business. It's been three weeks now and when I checked the tracking number a few days...

Resolved! Ship cover Insurance

I want to use Ship cover Insurance for the first time but I do not have a PayPal account. If they have to pay out how will they pay me if I do not have a Paypal account.

Shipping Label Costs WRONG (High) Today (October 8, 2025)

I went to ship an order, and found ALL shipping labels cost were displaying much higher than usual. I know from experience that my 8# small package going from FL to GA should be about $8-9 for USPS Ground, and about $15 for UPS or FedEx, but today US...

Resolved! UPS additonal charges

Why do I always get an additional shipping charge from UPS? Usually about three weeks after paying for the original shipping. I own a postal scale and a ruler and know my weights and dimensions are correct.

Sellar wants me to send them a shipping label

I recently bought an item and payed about 5 dollars for shipping. I just got a message from the seller asking me to send them the shipping label so they can send out my package. I thought the seller usually takes care of that? Especially because I al...

USPS lost package and I'm stuck in phone prompt purgatory

9/19: Made purchase9/20: Tracking posted9/22: USPS in possession9/24: Original estimated delivery date9/26: USPS loses the package, have to wait before reporting item missing9/27: Last tracking update, "In transit to next facility, arriving late"10/1...

Buyer received open package

Buyer received open package and contents were missing. They opened a case with eBay and I had to send out another order. eBay issued the new label. Customer was asked to hold on to the mailer until I heard back from USPS. They received their new orde...

Notice from ebay I must cancel an order

I received notice of a sale then pack then prepare to print label only to have this (image) pop up. So when i go to cancel it alwys asks why while providing only two possible answers bith of which are far from the answer. Also not allowing me to expl...

Screenshot 2025-10-07 at 10-06-49 Ship your order.png

eBay overcharging on shipping Charging more than the Post Office

I do not offer the discounted rate, and my customers should be charged at the PO retail price, which is always a couple of dollars more, covering eBay's shipping fees. Yesterday I went to ship something, and the difference was over $9.00! To top it o...

Subject: Shipping Time Display Issue with Business Policies

Subject: Shipping Time Display Issue with Business PoliciesHi everyone, I’m hoping someone can help me with a shipping issue I’m experiencing.I recently created two new business policies:One for books, using Media Mail, which correctly shows a shippi...