Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Changing status from shipped to delivered

Hello, new seller here. I recently sold an item that was small, light, and cheap and only needed a regular envelope using first class USPS mail. Naturally this does not come with tracking. I've confirmed with the buyer that the item was delivered wit...

ESE Shipping

I used the ESE envelope and postage to ship a coin less than 20 dollars value. The buyer sent me a message stating the coin was not in the envelope. I just told him I would ship another coin. My question is if I print out and purchase another ESE sta...

Resolved! Need help with APO

So I sold an item for 67$ typically I put free shipping because shipping shouldn't had been more than 20$ but this buyer has an APO address which shipping is about 41 $ which in my opinion is not worth it anymore. Should I just cancel it and refund t...

lost package

Looking for an answer about how to be refunded for a lost package. Shipped a package 4/10/25 & has been stuck/lost in Chicago since then. FedEx was the carrier and shipped ground economy. Because it was shipped this way & am not a business through Fe...

General eBay Shipping Updates

Video from last week's Seller Check In. About 6 min of updates from eBay followed by 20 min of Q&A. Some of the highlights:ShipCover insurance can now be purchased for domestic USPS shipments up to $15k (last year cap was $1k). International increase...

you have to see to believe the efficently

The customer still has not gotten the parcel....any wonder why, next time carriers cry poor for transportation costs....just say nope, and will never use fedex again. Common sense has left the buildingTuesday, 4/15/256:49 AM Shipment information sent...

USPS rates on ebay seem much higher than you can get elsewhere

We've been shopping our rates every order lately through paypals ship station program. USPS rates are often 15-25% cheaper than the same USPS service through ebay. We mainly ship 6lb-8lb packages.Feels like ebay's really dropping the ball here or jus...

Item marked as delivered with forged signature – no refund, what can I do now?

Hello everyone, I’m reaching out because I’m at a loss. I purchased a camera on eBay (order number 14-13024-88935) and it was marked as delivered by FedEx on May 12th. However, I never received the item, and the delivery was signed under a forged nam...

USPS new package delivery system?

Package currently going to a suburb of Orlando, Florida.Lafayette,La (origin city,May 9)Baton Rouge,LaHouston,TexasAtlanta,Ga.Dallas,TxOrlando,Fl.Phillipsburg,NJMay 15--where is it going next I wonder???

UK Shipping Russian Restrictions

I have purchases going back to beginning of December 2024 that were deemed as "undeliverable" that were shipped from UK. A total of 5 purchases that were restricted all had "Russian" in common being antiques that originated or related to Russia. So, ...

Late deliveries

Is anyone having problems with delivery arrival delay to PUERTO RICO? I have some 2 weeks late..

Missing package from post office

I’m a new seller on eBay so I’m not sure how to proceed. I was going through my orders and noticed that one item I dropped off at the post office never scanned in and hasn’t started tracking. I dropped off 5 separate orders that day (over a week ago)...

Did USPS CHANGE the tracking number after I requested a mail search???

Shipped usps priority mail on May 6th. May 11th: in transit to next facility arriving late May 14th: buyer opens item not received case May 14th: I do a trace on the package and sign up for tracking updates May 17th: I receive a tracking update email...

ebay claiming I don’t have insurance on a ESE i purchased through them?

Hey yall, ebay either has a glitch or falsely advertises that they have $20 of insurance in the ebay standard envelope. I went to file a claim, and when i entered the number provided to me, it says it doesn’t have insurance on that item. Why would i ...

Empty Package Delivered/Ripped open.

Kind of unsure how to procede. I ordered a Cell Phone from a good seller, And after a "Delayed" stay in Chicago, My empty/ripped open envelope was FedEX delivered on my door step this morning. The delivery person even bent the envelope in half, It wa...