Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer Requested Shipping Delay

After buyer paid for item they requested a 2 week shipping delay due to their vacation. Is there a way for me to flag this so it doesn't look like I shipped it late? I can't even print FedEx label yet as April 12th is a ways off

Shipped an item to a customer with PM on 3/9 and it hasn't arrived.

The customer contacted me saying they hadn't gotten the item yet. It was shipped on the 9th and today is the 20th. The tracking just says its running late but doesn't tell me where it's current location is. What are my options as a seller. The item c...

how to collect my shipping company

HI I'm Danny who 's a seller on Ebay. The shipping fee is more expensive than other shipping company . How can I choose the shipping company that's collected by us. I hope you will respond my email soon . Thanks Danny

Resolved! Adding FedEx 2 Day Rate Small Box Option To Listing

I want to add the FedEx 2 Day Flat Rate Small Box option to some of my listings, but I am not shown that option in the menu. The option shows when I choose to print labels individually, with nicely quoted prices. Why can't I offer this option to my c...

Buyer refused delivery and now the post office wants me to pay return shipping

My postal worker wanted $12 postage due for a package today and showed me the label. Since I recognized as something I sold on eBay, I had them hold it at the post office until I researched what it was. It seems the package was refused by the buyer w...

FedEx & UPS False Charges for Additional Weight & Extra Handling - Be Vigilant

The first issue with FedEx was they tacked an additional weight charge of 21 pounds onto a 7 pound item and thus attempted to hijack me for an extra $21. Had to dispute it and eventually Ebay ctredited me back the overcharge. The UPS issue today 1/17...

Do Freight forwarders repackage items before reshipping?

I recently sold an item which was sent to a freight forwarder in DE. The customer lives in China. The item was packed carefully but was scratched upon arrival. Do forwarders open and inspect boxes before shipping overseas? I’m wondering if this is ho...

seller returrn scammer

Item is not working. I want to return the item. I paid $259 for the item initially. The seller asks me for a return fee of $189.50. This is not honest, it is a scam. EBAY, I have been shopping with you for the last 14 years. You can not let it happen...

Two box shipment

I made sale of a stereo unit plus two speakers. The items need to ship in separate boxes - stereo in one and speakers in the other . How do I buy shipping for the second package? I do not see a way to add that to the order. Any help is appreciated.

My post office banned scan forms. Lol Fail

Kinda lame. Thoughts? They gave me issue because I had like 20 packages and didn't want to scan them manually. Never had an issue at other PO's with a scan form. They count the packages I have and match it to the form and then scan it and print me a ...

Is it possible to use ebay standard envelope to ship seeds?

It looks like the "ebay standard envelope" (as described at https://www.ebay.com/sellercenter/shipping/ebay-labels-services/ebay-domestic-shipping-services/ebay-standard-envelope) was created to be able to ship certain categories of goods (stamps, co...

Adjusted shipping fee

Is there a way to dispute an adjusted shipping fee? My buyer paid for shipping for 6 pounds. When we packaged the shipment, we decided to double box it. We reweighted it and it was 8 pounds. Today I received an adjustment to my shipping fees and they...

Sellers Cheating the USPS

I've noticed a trend while looking up some auto parts. They're shipping via USPS media mail which is very inexpensive compared to priority mail. This service is cheap to help with shipping such things as textbooks and such. Brake pads come in a box t...

Just made my first insurance claim for the ebay flat rate envelope

It was an easy experience. My card did not show up, so I submitted a claim after the allotted time. The customer spent 3.50, and I got 2.50 back, which was the cost of the card. I did not refund the customer right away; I asked them to be patient, bu...