Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Any Issues Printing and orders Updating?

We are attempting to ship and labels are not printing and orders are not updating shipped etc. The labels show in label history but not able to print them or mark order shipped.

Anyone Have problems with items leaving the eIS hub?

I'm just wondering this, as, today I was contacted by a customer that hasn't received her package yet in GB. It went through the HUB, then it was passed off to DHL who further passed it off to a delivery service called EVRi. They tried delivering it ...

Resolved! Shipping internationally in two boxes?

Can't seem to find the answer whether this is possible (or advisable.) Item is a large, heavy set of books that I plan to ship domestically in two boxes with individual tracking numbers. Seems unlikely that an international buyer would purchase due t...

No need for package dimensions today.

I started listing product and there is no longer a need for package dimension. I wonder if they received a bunch of negative feedback.

Paying shipping

I accidentally put free shipping. I have no problem paying for my mistake. I want that to come out of my earrings for the product. How do I do that?

Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Resolved! Calculated Shipment Rates

In English.....what is meant by changing listings under the new process of "Default Shipping Rates"? I sell vinyl products, and my listings all reflect EITHER a shipping rate of $5.50 (rarely this one) OR $6.00 90+% of my listings. Am I safe from thi...

LISTINGS CHANGED TO SAME DAY SHIPPING

I had one day handling on all of my listings and now they all say same day shipping. I was given a warning on the item that sold yesterday that the shipping was late. How can they do this without telling me???? UGH

After purchasing shipping labels, items still showing Awaiting Shipment.

I had 3 items this morning that i have bought the shipping lables, and they are still sitting in "awaiting shipment". Will this correct itself? And when i ship these items out this morning are my customers going to get their tracking numbers?Thanks f...

Bulk shipping labels not updating

When I go to use bulk shipping several items are still showing up as not shipped. I have reported this 2 times and still no solution. I have to print labels for each item which slows my process down. I figured posting this issue might light a fire un...

Can Media Mail be sent in a box?

I have a few books that a buyer would like combined shipping on. I noticed that the dimensions are a tad bit larger than the max size for an envelope (It's about 1" thick) I haven't found anything about not being able to ship multiple books in one pa...

Purchased on eBay- Delivered via Amazon FBA is a big NO

I make most of my purchases, whenever possible, on eBay.I go out of my way not to EVER buy anything from Amazon.Today I received my latest eBay purchase and delivered by Amazon. Hey everyone makes their own business choices. I am fine with that.But u...

eBay charged for the buyer being in Canada and had item shipped to a US address

eBay would not refund about $1.30 fee because the buyer was registered in Canada and bought an item from me and had it shipped to a US address. My descriptions always say shipping to the lower 48 US states only. They said they would not return the fe...

Delivered 3 Packages today to usps postal office. The employee scanned all three but only 2 show?

Delivered 3 packages to usps post office. 2 of the packages are being sent to different buyers. the other one is being returned to a seller. I saw the employee scan all three boxes and he gave me the receipt. when i got home i checked the reciept and...

Shipping rates calculation

Guys - if I opt out of this, I’m assuming buyers will still see a higher rate that currently exists and I’ll still get a discounted shipping rate right? Hence it would make my listings less competitive but perhaps more profitable? We’re reaching out ...