Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! What a week for Post office for us

Earlier in the week we had some issues with missing packages and tracking. Today we went to a different Post office due to appointments. I experienced the beat all end all P.O. person. She barked at us and stated "You eBay people need to do a better ...

My shipment is stuck at the Glendale Heights hub

I have a shipment that arrived at the Glendale Heights, IL hub on April 5; according to the tracking information, it is still there. My buyer is not happy. How can I find out when it will leave the hub or if it has been lost or if there is some other...

Custom shipping option

Hello, I want to create custom shipping method and use it instead of eBay default shipment offers. For my eBay listings I use third party service which offers shipments options. Question: is it possible to create custom shipping method for this case?

UPS lost my package so how do I report to ebay and buyer

I usually watch tracking on items I've sold to make sure they reach their destination. A recent package I shipped UPS I got no tracking updates to show they even had package; started making phone calls to see if I could find out where the package was...

update me on filing insurance on sent package please

I used to be very active here but have been out of the loop per eBay for awhile. Situation is my daughter sold some china. I walked her through packing and she sent it out Priority. It came back refused and VERY damaged. Buyer has been refunded. Can ...

Resolved! Customer charged same flat fee shipping for eight items?

Okay, so I am missing something surely here. I do combine shipping, but I would not have guessed that eBay would automatically charge only one fee for eight items. The flat shipping cost was $5. It's going to cost about $5 to ship one. I would have g...

Your ship from address must be in the United States to purchase a label. Edit ship from address

"Your ship from address must be in the United States to purchase a label. Edit ship from address " I just sold my first thing and I live in Sweden, there is no .SE website so how do i ship my item?

package hasn’t moved from IL hub in 13 days

I bought an item in late march, it got to the international shipping hub on april 3rd and since then i’ve gotten no updates. the last update was: arrived at our international hub. your item will be prepared and shipped to you. the delivery date is co...

USPS Ground Postage on ebay is wrong

I mail a dozen items or so a day. I had a 3 ounce item that should have cost around $4 to mail within my state of GA. In the shipping tool, it said the shipping price would be $10.20. When I changed the weight to 1 pound the price went down to $8. So...

Postage

How can I select a different postage option

Confused about shipping labels

Hello, I received payment for shipping from the buyer but ebay seems to want to apply it directly to a shipping label. I was planning on taking it to the post office to get it packed and shipped. How do I collect the money for shipping if I don't pri...

My Shipment not Pickup since 5 days

Dear Team, My shipments have not been picked-up by shiprocket since last five days although I have labeled on 17 April-2024, and last night i have lodged a compliant regarding the shipment pickup issue but it was not fruitful.I have labeled all my sh...

CANT PRINT LABELS

ANYONE ELSE GETTING THE "SOMETHING WENT WRONG, CANT GENERATE LABEL" MESSAGE WHEN TRYING TO SHIP TODAY?

Refund to Buyer due to shipping delays

I have a package that was shipped on April 4, 2024. The package has been sitting in the Birmingham, Alabama processing center since April 6, and has not moved. Buyer wants a refund which they are entitled to because the item has not been received. I ...

Creating A Damage Claim Using USPS Ground Advantage

Customer received a sold item damaged and sent pictures to prove it. I also have "before" pics if the sold item. I applied the tracking number to the Ground Advantage claim portal and it came back "ineligible". Howo can I settle this issue? Thanks...