Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! USPS Losing my packages

Hello, I have been listing on Ebay for 2 months and I have had success. I enjoy the process and I am hoping to continue with it. Selling on Ebay is great for me because I have never been happy at most other jobs because I need more personal freedom t...

Unable to select 'No returns accepted' on my new listings, not sure why? I have always been able to!

Does anyone know why I'm unable to choose 'No returns accepted' on any of my new listings anymore? I have always been able to but this option is no longer available to me. I can now only choose 30/60 day post charge /no post charge. I'm having to sav...

The item you are trying to purchase is not available for purchase in your location. You cannot buy

Hello, I’m from Kazakhstan, I have Kazakhstan citizenship. Why I can’t buy items in Kazakhstan or on my address in US?Every time I see: The item you are trying to purchase is not available for purchase in your location. You cannot buy this item

shipping from address on eBay label is wrong

My shipping label has my old address as the shipping from address. I corrected it already in my eBay personal profile section, but the shipping label has already been printed out with my old shipping from address. The buyer address is correct. Can I ...

package hasn't arrive (over 25 days)

hello, recently i bought an item from a friend from belgium, i live in UAE. i have paid for the item on april 1 and he shipped the item immediately the next day. around 5 days after shipping he deleted/suspended his ebay account. the item still hasn'...

ebay wants proof of their own tracking?

Ebay has restricted my seller account including payouts to ask me for “proof of delivery” of the items I have sold. the only proof comes by the tracking attached to labels THAT EBAY sold me and generated and that they already post to each sale. as su...

E-bay labels

I got an email from E-bay saying that I have to start buying my labels through them so the shipping cost will be cheaper to my buyers. Right now, I use Avery label 27900 and print my labels through USPS.My question is will I be able to use the same A...

Resolved! Ebay Standard Envelope Claims- How does it work?

I have a shipment that only shows a single scan from the accepting post office and nothing else. Tomorrow is the date given to the buyer as the last delivery date. When can a claim be submitted? Is this done by the buyer or me? Does ebay reimburse th...

Free shipping on items 2-10

I can't post my 10 items to sell and select $10 shipping for the first item and free for each additional. It charges $10 for each item, which is ridiculous. There is no option to select a fixed shipping cost for 1-10 items. If I choose fixed shipping...

USPS Ground Advantage weight and dimensions for sold and shipped items

Is there a trick to viewing the weight and dimensions for sold and shipped items for USPS Ground Advantage? I might use a different box that no longer matches the dimensions that I used when listing an item. This happens like 20% of the time. I repur...

Buyer's item came back ( return to sender unable to forwrd) after 34 days he wants a refund

I sold an item with a free shipping. It came back -( return to sender-unable to forward) The address was to a shipping overseas company he had on his Ebay account. I received my payout from Ebay. 34 days later the seller contacted me about any update...

Ebay charges a fee on shipping even if the shipping is actual cost

I sell and item and I charge the buyer the actual shipping cost. Ebay can verify that because I purchased the shipping label from them. Why then should Ebay be entitled to a fee on the actual shipping costs? That's just unfair. They probably are maki...

When did Free Shipping stop being free?

Both the listing and the shipping/handling calculator show free shipping but once the item is in my cart the seller charges a shipping fee with no way to selected a different option.

Resolved! What are my options as a buyer

EBay shows it was paid on my end and the funds left my bank account. The seller won’t ship because on his end it shows funds aren’t paid for. I spoke to a representative to cancel the order and was told only the seller can. I reached out to the sell...

shipping fedex using ebay

I have a 16x16x8 box, going to a residence, weight 7 pounds and using using fedex AND it is MUCH cheaper than either USPS or UPS.Now for the rub......are there any hidden costs that will arise when it gets to the buyer, that will be charged for after...