Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Get eBay involved in ESUS claims as a seller

We've had several envelopes the last 30 days not get scanned, after the first day or two of moving through USPS. Some not all. I have some questions to eBay as to how you can help sellers with this process vs the making us upload all the data from ou...

Wrong shipping box

I sold a pair of winter boots, Seller chose a medium flat rate box and the boots are too big. How do I fix this?

Resolved! Buyer provided fake address, zero feedback, possible scam?

Slightly different situation then other posts like this. $1500 item, zero feedback buyer purchased an item from me.Since it was an $$ item, I wanted to check the address, turns out the address simply does not exist, there is no street named that in t...

Anyone having trouble with Ebay ESUS Delivery Tracking - from 10/18/21

I shipped out 25 metered mail ($.53 through ebay) ESUS tracking on Monday 10/18/21. They usually show up at my Origin Processing Plant in Melville NY later that evening. However, none of these even show that a label. has been created. Anyone else sho...

Resolved! When do funds on hold get released when using ebay international shipping?

Is it when the item gets delivered to the ebay processing center or is it when it gets delivered to the buyer? My item was delivered to the ebay processing center and now I'm being told that I have to wait until the item gets delivered to the buyer b...

Where did the option to to offer shipping discounts on multiple items from the same listing?

I literally spent YEARS developing shipping discounts on multiple item purchases for my listings and now that option is gone? Why? Seems the buyers also have no CONTACT seller link anymore at checkout to request an invoice with shipping discounts eit...

Are Sellers actually Protected with EIS?

I don't ship internationally, because of the huge risk, of lost items and delayed payments. But EIS makes me wonder. Are Sellers "actually protected". Say, I have a policy of "no returns", per the ebay policies. Unless an item is completely misrepres...

am I being scammed

So I placed an order on January 7th 2024, and it arrived on January 11th. When it arrived it was a much cheaper item so I wrote the seller Who was helpful and they told me they told me they accidentally switched the items with another buyer. so they ...

Regarding coverage during a UPS shipping claim for damaged item

After several claims due to damaged items shipped over the years, claims were always approved but wondering why UPS doesn’t pay the cost to ship. For example, claim for value of item based on eBay sale price for example, $40. Cost to ship $35. I refu...

Delivery attempted and buyer does not pick up package being returned to me.

Hello sellers-- I sold an item, shipped it and buyer's post office attempted delivery and left note to pick up. Buyer has not picked up the package and post office is returning to me. I have read in posts here of several ways to handle this----- Refu...

Incorrect eBay Standard Envelope PiP Claim Amount

Filed a PiP claim due to an undelivered eBay Standard Envelope order. However, the claim amount was $13.50 more than the item sold for. The order details photo that is required in the claim submission clearly showed the total sale price, but today I ...

European buyer asking for VAT on invoice

I'm in the USA. I was sent this message regarding an item I am selling: "Do you offer invoice with VAT specified? A customer company may want to purchase this and would like to deduct the VAT. As we are in Sweden, a VAT specified invoice is enough." ...

Using Soft-Pack with eBay International Shipping (& eBay shipping in general)

Does anyone know how soft-pack (ie. padded envelopes) are treated by eBay International Shipping? It's clear that this service is now based BOTH on weight AND size. Many of our lighter/less expensive items ship in padded envelopes. For non-media item...

Resolved! Change shipping address as a seller

Hello eBay communityI have an individual account registered with my address in JordanI have a subscription with a prep center located in the United States, where I buy inventory in bulk and ship it to the prep center to be shipped to the customer fro...

problems printing labels

OK, so here is my problem, When I go to print packing slip and mailing labels. the printer just sits there and doesn't print anything. I have determined that the problem is not the printer. It prints test sheets and scanned documents. It must setting...