Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Get eBay involved in ESUS claims as a seller

We've had several envelopes the last 30 days not get scanned, after the first day or two of moving through USPS. Some not all. I have some questions to eBay as to how you can help sellers with this process vs the making us upload all the data from ou...

Wrong shipping box

I sold a pair of winter boots, Seller chose a medium flat rate box and the boots are too big. How do I fix this?

User avatar by Adventurer
  • 176 Views
  • 5 replies
  • 0 helpful

Resolved! Buyer provided fake address, zero feedback, possible scam?

Slightly different situation then other posts like this. $1500 item, zero feedback buyer purchased an item from me.Since it was an $$ item, I wanted to check the address, turns out the address simply does not exist, there is no street named that in t...

Anyone having trouble with Ebay ESUS Delivery Tracking - from 10/18/21

I shipped out 25 metered mail ($.53 through ebay) ESUS tracking on Monday 10/18/21. They usually show up at my Origin Processing Plant in Melville NY later that evening. However, none of these even show that a label. has been created. Anyone else sho...

Resolved! When do funds on hold get released when using ebay international shipping?

Is it when the item gets delivered to the ebay processing center or is it when it gets delivered to the buyer? My item was delivered to the ebay processing center and now I'm being told that I have to wait until the item gets delivered to the buyer b...

Are Sellers actually Protected with EIS?

I don't ship internationally, because of the huge risk, of lost items and delayed payments. But EIS makes me wonder. Are Sellers "actually protected". Say, I have a policy of "no returns", per the ebay policies. Unless an item is completely misrepres...

am I being scammed

So I placed an order on January 7th 2024, and it arrived on January 11th. When it arrived it was a much cheaper item so I wrote the seller Who was helpful and they told me they told me they accidentally switched the items with another buyer. so they ...

User avatar by Adventurer
  • 81 Views
  • 2 replies
  • 0 helpful

Incorrect eBay Standard Envelope PiP Claim Amount

Filed a PiP claim due to an undelivered eBay Standard Envelope order. However, the claim amount was $13.50 more than the item sold for. The order details photo that is required in the claim submission clearly showed the total sale price, but today I ...

Resolved! Change shipping address as a seller

Hello eBay communityI have an individual account registered with my address in JordanI have a subscription with a prep center located in the United States, where I buy inventory in bulk and ship it to the prep center to be shipped to the customer fro...

User avatar by Adventurer
  • 214 Views
  • 6 replies
  • 0 helpful

problems printing labels

OK, so here is my problem, When I go to print packing slip and mailing labels. the printer just sits there and doesn't print anything. I have determined that the problem is not the printer. It prints test sheets and scanned documents. It must setting...

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