Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

"Uploaded on time but no carrier scan" for freight shipments. Please advise. Top Rated at risk.

All of our freight orders continue to show up on eBay as no carrier scan.For example, we used SAIA freight for this order. We uploaded tracking (pro number) on time, and made sure to choose SAIA FREIGHT. Yet, this order (along with many more) continu...

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Shipping costs are incorrectly calculated - what am I doing wrong?

Recently, I've had some packages where the shipping was way off in favor of the buyer. The first time, I assumed I put in the numbers wrong and ignored it. But it's now happened several other times. Most recently today.I checked the package dimension...

Package dimensions after sale

I just sold an item and need the package dimensions to find the item. It is in with a few hundred other packages. I thought this would be easy info to find but I can’t.

USPS Mailing Options Missing?

Trying to print a mailing label for Media Mail. It is greyed out. What is the issue?

Ebay not charging buyers enough shipping

I have had a recurring issue with Ebay charging buyers way to little when they buy an item. I have a couple items that I have had the same shipping stats up for a few years. I have sold a between 50-100 of them and about 95% of the time it gets the ...

Trouble setting additional items for free shipping

I have up to 10 of the same item for sale. $10 shipping for any number bought. I have the combined shipping checked, but it still puts $10 shipping for each item. I have a buyer that wants all 10, but I can't make any adjustments to the listing that ...

Shipping to Australia.

I'm trying to send an invoice to a buyer in Australia but the ebay system will not let me. It says I can't send an invoice to an international buyer. Why? Why does ebay always change things to make it harder? Simpler would make more sense. How can I ...

Resolved! Do I need an EORI number to ship to Germany?

I'm shipping with Fedex Priority to Germany for the first time in a long time and a lot of the regulations for EU customs were updated a year or two back and it seems having a EORI number is one newer requirement for import/export into the EU/UK. I c...

International buyers can't request combined shipping

Does anyone have any insight on why international buyers can't request an invoice from me for combined shipping? I've been selling coins on eBay for years and years and this used to work fine. They'd add the items to their cart, request an invoice, a...

Shipping label

If I refunded a shipping label and then I sell the item do I still get the refund pls I need to know I'm worried

My item says it’s delivered, but USPS withheld it and is asking me to pay for postage?

I recently purchased an item with included shipping costs of $6 via USPS Ground Advantage. Today, I received a notification that the item has arrived. However, when I checked my mailbox, there was only a slip instructing me to pick it up at the USPS ...

15 days waiting; package stalled in USPS tracking; USPS "Case Closed"

Not sure how to proceed. Item purchased 15 days ago. USPS tracking stalled at 10 days,I contacted USPSThree days later they responded "package located in your city, CASE CLOSED"Still no package has arrived. When to file for a refund through ebay? How...

USPS Advantage Shipping Damage Claim

I recently sold an old radio in a bakelite cabinet. It was carefully wrapped in bubble wrap, air pillows on all sides, fragile. It was received in two pieces. Used the tracking # to file a USPS claim and it shows it's ineligible.Now what can I do? Th...

Resolved! How to lower shipping costs

How do I get the very lowest shipping charges?

Resolved! Why did Ebay wait 10 days to deduct the cost of International shipping labels?

1 Order was 4/82 Customer paid 4/83 Shipping label created using My Funds 4/8, not credit card4 Order details shows the shipping label deducted from my net proceeds 4/85 Post office pick up scan 4/96 Ebay payout initiated 4/10 (but the shipping label...