Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Charged for Underpaid Shipping on a Canceled Order That Never Shipped

I just got a notification that I underpaid shipping on an item from nearly 3 months ago. This item and the associated order were canceled and the buyer was refunded. Why am I being charged underpaid shipping for an order that never shipped? How can I...

Tracking says delivery attempted unsuccessful and has not updated again since.

I ordered a dvd set for my daughter shipped fine and then tracking updated to say deliver was attempted on april 26th at 7 am. I heard no knock on the door no package left no note and the tracking hasn't updated since. Apparently the company that was...

Lost or stolen shipments by the USPS

Have any sellers had to deal with items being shipped by the USPS being lost or stolen before delivery to the buyer?

Are we supposed to pay return shipping for a buyer's error?

An individual bought a bike seat from me, and didn't check the measurements in the listing before buying it. They get the item, finds out it didn't fit their bike, started a return (reason: Doesn't Fit), and when it arrived, I issued the refund minus...

Resolved! USPS Ground advantage to Hawaii and Alaska

As I suspected, giving parcel post a fancy news name of “ground advantage” does not change the fact that to Alaska and Hawaii could take up to 6 weeks as it travels by boat. I purchased an item that is now at 4 weeks and no sign of it beyond San Fran...

Resolved! shipping adjustment from UPS

eBay sent me an email that UPS was assigning additional shipping charges due to my package being overweight. When I dropped my package off at a UPS store, they gave me a receipt showing that I had indeed purchased all needed shipping for the weight. ...

Item stuck in transit, almost at latest estimated delivery date. Next steps??

Hello,I sold an item to a buyer on the 24th and had it shipped (Ground Advantage) on the 25th. It was smooth sailing and made it to the destination post office on the 27th but on that same day, USPS, being who they are, for some odd reason, sent the ...

DEALING WITH UPS DAMAGE TO AN ITEM I SOLD

I'm in Oregon and sell classic car parts on eBay, and I recently sold a rear window (from a '65 Galaxie) to a buyer in Texas for $250 plus $130 shipping. The buyer told me ahead of time that they had made two previous attempts to buy identical glasse...

Resolved! What to select during shipping

What do I select if I have my own shipping thing and don't want to use eBay's during this part But I still want to charge shipping.

Shipping not tracking

I see that on 4/18 there was an issue with tracking that was resolved, I shipped something out on 4/17 that hasn't been updated. I wasn't contacted but I called FedEx and they said it was received.

Need help with getting large heavy package(s) shipped, no option given for freight

Hello there, I have purchased these items https://www.ebay.com/itm/156157506567 and I'm working with the seller trying to get these things shipped. The issue is that each one of the larger speakers weighs 170 lbs and he is not finding any option to s...

eBay Envelopes uptick in postage due

I sell dozens of trading cards on eBay every week. In the past few weeks I've had an uptick in buyers reporting they've received their envelopes with "Postage Due" marked on the envelope. Today, I received a message from a buyer that they received a ...

I just got an order from Guam, what do i do?

I know that it is a U.S. Territory, I have been researching all morning, but I cannot find anywhere that explains how to go about filling out all of this information in the customs form, or if it is even necessary. Thank youAlso, should I require sig...

Buyer scam or package stolen?

I am having an issue with an item I sold to a buyer who opened a case. Tracking the package directly from eBay lists the item as shipped and has been for about 2 weeks now. However, I copied & tracked the numbers directly on the USPS website and it i...

ebay shipping insurance lost item in mail

How do I start an insurance claim when using Ebay shipping labels and insurance was purchased in addition to the cost of postage. Package was shipped from Ct. to California about 2 weeks ago. USPS said they started an investigation.