Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Ebay Tracked Envelope Issue

The issue here is the tracked Ebay envelope only tracked to the zip code area and say delivered while the customer doesn't get it until a day or so afterword. Had so many customers say it's not here and have to explain it is only tracked to the post ...

Resolved! January 21, 2024 New USPS Shipping Rate problem

As of today, 1/21/24 when the new USPS shipping rates went into effect, the rates eBay is charging when purchasig postage for sold items is incorrect. When I go into purchase a label, weather I put that the item is 1 pound OR 19 pounds eBay shows the...

Unclaimed/being returned to sender(buyer)

Hello, The buyer sent the return back but I was out of town taking care of family situation and couldn’t pick it up at the PO. The package was unclaimed and returned to sender. Now the buyer was refunded and ended up with my item!!! I have contacted ...

Shipping label system just go down?

Right in the middle of doing a slew of shipping labels and I now keep getting the popular “something went wrong generating your label”. Anyone else? Monday morning when everyone is shipping stuff so the system goes down. Great….

Shipping Label Charges

I'm hoping someone can explain the new "Payment" listing on the order details of each sale. I pay for my shipping label through Paypal, but I still see where Ebay is charging me for the shipping label again. I periodically transfer money from my bank...

Calculate shipping

How to calculate shipping cost when creating posting

Resolved! Ebay shipping calculator has been way off for the last 6 months

For the last 6 months my estimated ebay shipping charges have been nearly double(not always- but a lot) and I was wondering if others are seeing the same thing.To clarify, when a buyer purchases an item from our store, the estimated shipping that the...

More fun....makes you scratch your head

Now keep in mind I do ship international...so.(my settings are correct)....if you look at ebays drop down box you will see the problem...I have noticed this cropping up more and more and buyers keep asking if I ship to their country? I usually respon...

UPS damage wants an eBay final bid form.

UPS is denying my damage claim based on I have not submitted a final bid form. This was a fixed price sale so I don't have that form. I see that other sellers are having the same problem. Can anyone help me straighten UPS out.

Items not arriving

Lately, things that I order on eBay from China are NOT arriving. It's been happening a lot lately, and I'm really getting sick of it. Things from everywhere else have been arriving. eBay should force Chinese sellers (or maybe all sellers) to offer an...

Resolved! Seller wants to handle a return off the eBay site

Is there a legit reason a seller might ask me to process a return not using the eBay system? I'm returning the item for a reason almost certainly not their fault, it was glassware and arrived broken. The seller has asked me not to use eBay's return p...

Resolved! Failed delivery attempts

Hello. Can you guys please advise me what to do? I am a new seller, sold the first item and it has already reached the destination city, but there were 2 unsuccessful attempts to deliver the parcel. Today will be the 3rd delivery attempt. What happen...

In correct item

I purchased an item and received the incorrect item. I do not know how to contact seller. Need help

Damaged item

I sold an item and purchased ups label directly from Ebay and when the customer received the item, they said it was damaged in shipping. How do I file a claim to get my money back for the damaged item?

I need some assistance.

EBay last week removed the shipping prices on almost every item I can look for, and only 5 to 8 at best have the normal shipping charges, everything else I have to ask for the seller to update the shipping quote. Does anyone know how to deal with thi...