Shipping

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Tracking info update

Hi all, we've received word from our Shipping team addressing the issue with USPS shipping labels showing delivered already. "We've identified a small number of USPS tracking numbers for eBay-purchased labels that show tracking activity—such as a 'De...

Resolved! Seller sent wrong item, now is asking me to pay the shipping cost again to send me the correct item

Hello guys,I'm a buyer. A seller sent me a wrong item (a wrong model).Now he wants me to pay him the shipping cost again in order to send me the correct item.Should I pay? What are the eBay rules in such a case?

Shipping Charge

Pasted below one link.For this item, image showing shipping free but when I am going for payment gateway, shipping fee is adding.Who can resolve this issue please. https://www.ebay.com/itm/195161808632?mkevt=1&mkpid=0&emsid=e11051.m43.l1123&mkcid=26&...

Resolved! Shipping Address Error

I recently shipped a package - through eBay - and the address was wrong. The customer corrected the address for UPS and I got charged $5 for the correction. If eBay is in charge of the sale and the shipping - why don't they charge the customer for th...

Did eBay get rid of the "Free Shipping" checkbox?

When listing items, I used to be able to select "Free Shipping" under the free shipping options. With the latest UI update, I noticed this was gone and I was scratching my head on how to list the item with free shipping. I ended up trying to see if l...

Resolved! Sold an item, shipping listed as 2.11 ebay wants to charge me 3.96 for a label bleep

I listed an USB cable for $2.00 with $2.11 as the shipping cost suggested by the system. I sold the item got 2.11 for shipping. Go to buy the label and it is MAGICALLY $3.96 **bleep**????????? Really? It's a **bleep** bubble envelope that weighs 4 ou...

Wants to know if i would give them the diffrence

Buyer would like to know if I would give them the difference between actual cost of shipping and what ebay shows on post. How do you handle this? Do you give them the difference or no?

My post office leaves the package bin out all weekend, and people leave packages in it!

During Covid, my post office started using a bin, in front of the desk, for people who have pre-paid labels. Fine, I'm ok with that during business hours. But, I noticed recently, they leave it out all weekend, even when they are closed - and people ...

Missing Mail from Mailmen

Your information is incorrect. Mailmen and the sorters inside the post office DO STEAL letters this has been proven. Fifteen (15) years ago or so, there were Christmas and Birthday cards being stolen from inside and the men were caught on tape. Anywh...

How to return a package from CS@orangeconnex.com for a refund

Resolved! Item returned for Insufficient Address, what is my next step?

I have never dealt with this on eBay (I also sell on Etsy but have my own shop policy which I follow there).I had an item returned to me for insufficient address. What is the next best course of action?Normally in my Etsy I only refund for item cost ...

eBay International Shipping (EIS) - Seller Reference & FAQ

EBAY INTERNATIONAL SHIPPING (EIS) - Seller Reference & FAQ(Information current as of Feb 2023) EIS reference pages: Seller Center | Help Page | Seller Terms of Service | Buyer Terms of Service Important to note upfront:eBay International Shipping (EI...

Why after dealing with ebay for years its so hard to get an answer, when you can clearly see a fraud

Package never left China . Try to get an answer and there is know one to speak too, everything is animated.Track # LP00628011181661 Package delivered to senderCarrier note: Returned parcel is signed by seller.2024-02-05 12:56:22 GMT+8 Package returne...

Free shipping after prices went up, thoughts please.

I sell items in a pretty niche category, parts for brass instruments. I sell them at a fair price to help players save money from expensive professional cleanings. I offer free shipping for US, but with the increased USPS prices I’m really taking a h...

Sellers with multiple selling accounts and combining shipping, entering tracking numbers

I have two stores on eBay and often times a buyer will purchase an item from each store. I like to ship the items in the same package to save on shipping costs. In the past, I would purchase a label on one account and try to enter the tracking number...

Starting to List golf clubs, but unsure what shipping policy to use with USPS Priority Mail Tube

I am listing golf clubs now. I watched Youtube videos about how to box the clubs. I have 1098 boxes from USPS like the videos instruct you to use. I am confused about what shipping policy I have to use with these 1098 Priority Mail Tubes. If I choose...