Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

eBay changes my shipping parameters when I list an item.

Scenario: I create a new listing for an item. I enter the shipping parameters for the boxed item: weight and the three dimensions. I then select Ground Advantage for shipping choice #1 and FedEx Ground/Home Delivery for option #2. I save the listing ...

Shipping Priority Mail

When using a priority mail box free from USPS, is it ok to cut the box smaller and still ship Priority?Thank You

Shipping to Israel

Does anyone know when shipping to Israel will be resumed? I have many customers who are very eager to resume purchases.

Update to USPS Ground Advantage with the Bulk Edit Tool

Starting Sunday, July 9th sellers have 30 days to update their listings, replacing USPS First Class Package and Retail Ground shipping services with the new Ground Advantage. Parcel Select service will be updated automatically. (eBay Announcement)Unl...

Resolved! No USPS shipping list

I made a mistake on my PC and somehow got rid of my USPS shipping list setting (the one that shows up when it's time to choose what carrier and what shipping preference you'd like to use for selling). I can't find it on the app or the desktop. Any he...

Is Global Shipping Program (GSP) for buyers/bidders?

I bid on some items and won but when I go to pay it says seller does not ship to Europe. Why would they allow a European bidder to bid if seller does not ship to Europe? The seller wrote me to join some Global Shipping Program (GSP). I read about it ...

Can I invoice a buyer for additional postage after she paid for the item? I don't see an invoice opt

A buyer paid for a figurine including the shipping. I created the shipping label and then got a message from her stating that she moved to Canada in 2022 and didn't realize her USA address was never changed. I responded telling her that I would have ...

Shipping for Standard Envelope Down?

Is anyone else having issues buying labels right now. I'm shipping stickers and eBay Standard Envelope doesn't seem to be working. I keeping the error message, "It was not possible to generate the label. Something is wrong. Please try again later.".....

Proof of delivery for digitally-delivered items?

Hi - not sure how to approach this. Before you say I'm violating TOS, I'm selling online gaming virtual items, which clearly get an exception as listable under any relevant category here. So now I'm left with the issue of having proof of delivery whe...

Tracking vs. Not Tracking

As usual...tracking isn't working like it should. If NOT for the honest buyers I would be doing many "items not delivered". If tracking doesn't show as "delivered"...I am told it is considered not delivered by eBay.I have open tracking on items from ...

Item ordered and paid for has not arrived. It was due here on Wednesday the 31st.

This was my first transaction on ebay. The price was advertised. I paid the asked price. I received a confirmation of my purchase from ebay. I was given a date of delivery. Is there something I missed in the buying motion on ebay? any help will be ap...

shipping labels

I have purchased 2 up shipping labels before on eBay, but the last group I bought is hard to peel off the backing paper. Any recommendations would be appreciated. Thanks. Joe

Packages picked up by USPS yesterday still have not had an initial scan

I had a usps pickup scheduled yesterday for two pretty valuable packages (we weren't sure if we'd be able to drop off and they needed to ship that day) Anyway, they came and picked them up around 4pm yesterday. We have a ring camera and we have the m...

Resolved! Ebay Tracked Envelope Issue

The issue here is the tracked Ebay envelope only tracked to the zip code area and say delivered while the customer doesn't get it until a day or so afterword. Had so many customers say it's not here and have to explain it is only tracked to the post ...

Resolved! January 21, 2024 New USPS Shipping Rate problem

As of today, 1/21/24 when the new USPS shipping rates went into effect, the rates eBay is charging when purchasig postage for sold items is incorrect. When I go into purchase a label, weather I put that the item is 1 pound OR 19 pounds eBay shows the...