Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! DHL says delivered but no package

Tracking indicated that our package was delivered, but it was not. We live in a rural area and have a long driveway so sometimes packages are left at the end so we were not initially concerned. After we confirmed that there was no package we contacte...

User avatar by Thrill-Seeker
  • 6190 Views
  • 28 replies
  • 2 helpful

Shipping

Is anyone else having issues with the post office ? This week alone I have had 5 issues with them. One of them I sold a necklace to a buyer in Texas and I shipped it on March 1 it says it was delivered on March 2 and when i checked the tracking numbe...

Sold Item, Printed Label, Wrong Shipping

I sold a 32g tin of KIWI shoe polish yesterday. When packaging item for shipping today I realized it was set up for eBay Standard Envelope and the buyer paid $1.11 for shipping . While the item is within the weight tolerance, it is 3/4" thick. I can'...

User avatar by Adventurer
  • 111 Views
  • 3 replies
  • 0 helpful

IOSS VAT Issue UK

I am in the UK and bought something from South Korea and was charged VAT by eBay at point of sale. When the item arrived I was charged VAT again. I raised this with eBay and am getting a refund, they tell me the seller did not supply the IOSS informa...

Mail delivery problems? Always do this first.

Always go online and open a missing, lost, or delivery issue case at USPS.COM. By doing so you create a record of your problem. It also lets the USPS know where they need help and where to send resources, especially if they receive many of the same p...

International shipping item exceeds eBay weight?

I have an offer from Saudi Arabia on an item that exceeds 44 pounds. Will weigh even more once crated. The item has free USA shipping. I would like to try to deal with the buyer but have no idea how to figure out or add additional shipping since it i...

Shipping Calculation error by EBAY

I have a buyer that bought a quantity of 3 of the same items. Ebay calculated the weight correctly, but did not calculate the dimensions correctly. They based it on the size of one item, not 3. So the buyer did not pay enough shipping.

User avatar by Not applicable
  • 145 Views
  • 4 replies
  • 0 helpful
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