Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Lost item shipped through international

I sold an item and the shipping address went through the Glendale Heights, IL hub and the last update said the item left with individual. That was Feb. 26 of this year! I have already refunded the money to my buyer. Now what??? I no longer have my it...

ESE Category List Expansion Needed

Does anybody know or have an opinion as to why the "Category List" of acceptable items which can be sold using ESE is not opened up to include other catagories besides the following? Patches, Stickers & Decals, Greeting Cards, Seeds, Trading Cards, C...

ebay buyer not responding to messages on the return request or accepting partial refund offered

so this ebay buyer bought a bunch of mixed random colored snails from me and without contacting me first, opened a case saying the "item is not as described" as she claims that the snails I send were all "brown" and did not have any other colors yet ...

I drove the item two States to deliver it myself

The buyer paid for shipping and it was twice the cost if I in fact did ship it.Rather than bill the buyer the extra, I drove the item myself to a delivery point at the persons requestand spent only half in gas to do so. Now, how do I coolect the ship...

User avatar by Pathfinder
  • 176 Views
  • 4 replies
  • 0 helpful

Hi

I can’t find order 11-1129896102 where is it

Resolved! Late Shipment Rate

Been selling about 3 months with about 100 sales. Looking at the seller hub late shipment rate I was dinged for a late shipment that I do not agree with. As a rookie on my first shipments I created multiple labels and settled on the final version and...

User avatar by Adventurer
  • 330 Views
  • 10 replies
  • 0 helpful

Seller asking for my name and address to ship items.

I bought 2 games from a seller in Japan and after I had already purchased them, they asked me to give them both my full name and adress in English. I was confused since I thought they could just copy-paste the information that was given to them onto ...

User avatar by Adventurer
  • 279 Views
  • 1 replies
  • 0 helpful

Going to another country for a work trip.

Dear members I will be travelling to another country for a work trip from 22nd March to early April. I have in the meantime requested my local post office to hold all incoming mail addressed to me (including my eBay orders) until I return from overse...

Counterfeit item

I recently realised I bought a counterfeit product on ebay, but the seller is adamant that is not, but several customer services affiliated with the brand have all said it is counterfeit, now I'm supposed to surrender the items to them but I've expla...

User avatar by Pathfinder
  • 364 Views
  • 12 replies
  • 0 helpful

Free Priority SHipping tape

I was reading old blogs last week. It referenced that you could still get the Priority Packing tape from the PO. I though what the heck lets see if we can still get it. SO I called 1-800-275-8777 USPS. I asked if we could still get the Priority shipp...

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Shipping

Has anyone contact details for Ebay, I am having trouble with a seller not recognising my postal address and I cannot pay for an item that I cannot receive.

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