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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Resolved! Filing a claim on a "lost" GA package.

I recently had my first INR as a seller in a long time.The item was picked up and scanned on June 17th. No scans or anything since.The buyer has been refunded.My GA package is insured up to $50 right?How hard/easy is it to file a claim with the USPS?...

Resolved! UPS Damage Claim Filing

I sold a computer and it was damaged during UPS shipping. I had the buyer return the computer to me and I refunded him. I am in the process of filing a damage claim with UPS. I had purchased additional insurance cover the $200 sale. After filing the ...

USPS Changes to Daily Scanning of Packages; Delays in Accurate Reporting

We learned from the branch manager at our local USPS (where we deliver all of our outgoing packages for shipment), that the city's USPS Postmaster has now issued an order that incoming package deliveries are no longer to be scanned at the local post ...

Opt In to eBay's discounted shipping rates yet our FVF is still calculated with shipping included?

So I guess I'm one of the ones that was "selected" to be able to offer eBay's discounted shipping fees (as per their online article). So I am participating in it and yet it appears that even though the customer pays exactly what the label costs our F...

Bring back displaying shipping tracking number for each item in the Purchases - Orders

Once upon a time, when you clicked to see all your purchases, the shipping tracking number would be displayed next/underneath the ETA date for each purchased item displayed. Why did this go away? If there's an ability to change in setting to bring th...

Ebay standard envelopes

Am I getting this right. If a ebay standard envelope is lost during shipping and a case is opened. If the case closes. Even though you shipped it and it shows it had initial scan. It will he counted as a defect?

delivery vs shipping

Are we allowed to deliver a package to a buyer instead of shipping (assuming the buyer agrees)? We are going to be in my buyer's town in a few days, and would like to take the box(s) to him to ensure safe delivery.

Resolved! eBay - USPS ES shipping tracking fails.

Second time ordering a vintage postcard. Second time eBay is claiming it was delivered. It was not. There are no issues with my mail, nor my standard mailbox. Until this system is rectified by eBay and the USPS, (sadly), I will not order anything usi...

Listing with EIS plus another international service with exclusions

Experts, I set up a listing to test the following option: "Allow eBay International Shipping to ship eligible listings to your currently excluded locations" I set this option on in the shipping policy (screen shot below). The policy also has UPS Worl...

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Why does eBay offer shipping discounts?” 📦🤔

Weighing items for sale is a common practice. eBay decided to offer shipping discounts to encourage buyers to purchase more items, provide carrier-specific discounts, and use shipping as a promotional tool in listings. Additionally, eBay passed on th...

Seller won't answer - Tracking number doesn't exist

So I just bought 2 perfumes from India, I have been doing this for the past year and haven't had any complication until these 2 last purchases I've made in January from 2 different Indian sellers who have many reviews and I thought it was going to be...

Media Mail Increases, but eBay will not allow me to increase my rates beyond $25

I have several large sets of books listed, but eBay will not allow me to increase my shipping rates to buyers beyond $25. I like to be as transparent as possible to my buyers (so please don't suggest just increasing the buy-it-now amount). Any useful...

Tariff Code for Doll (Barbie)

Needing a Tariff Code for a Doll (Barbie) I found 9503.00.00 not sure if it should be 9503.00.14 but I do not see 14 in the guide. Any advice as soon as possible would be helpful. Thank you

USPS Priority Mail Shipping Insurance

When trying to print a shipping label, I noticed if you select USPS Priority Mail and you choose the option to insure the package, the only insurance option is ShipCover. Based on the experiences I've had in the past, when you mail directly, carriers...

Evtn

I am an eBay seller and recently sent a package to the authenticator and can’t remember if I put the letters evtn before the actual number sequence can anyone tell me if this matters or should they be able to figure out the evtn without the letters e...