Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Going to another country for a work trip.

Dear members I will be travelling to another country for a work trip from 22nd March to early April. I have in the meantime requested my local post office to hold all incoming mail addressed to me (including my eBay orders) until I return from overse...

Counterfeit item

I recently realised I bought a counterfeit product on ebay, but the seller is adamant that is not, but several customer services affiliated with the brand have all said it is counterfeit, now I'm supposed to surrender the items to them but I've expla...

Free Priority SHipping tape

I was reading old blogs last week. It referenced that you could still get the Priority Packing tape from the PO. I though what the heck lets see if we can still get it. SO I called 1-800-275-8777 USPS. I asked if we could still get the Priority shipp...

Shipping

Has anyone contact details for Ebay, I am having trouble with a seller not recognising my postal address and I cannot pay for an item that I cannot receive.

I have been unable to change/edit my shipping cost when I list today.

I have been unable to change/edit my shipping cost when I list today. Are any sellers having this same problem?

Resolved! Question for Sellers Who Use Letter-Track.....

How long does it take before you usually start seeing the tracking information? I dropped off two size A9 envelopes early this morning at the post office using Letter-Track. I also dropped off a package with a media mail label. The media mail is alre...

Lost package with ebay purchased shipping label

If I have a package that has been "lost" (stuck with no updates for more than 10 days in Puerto Rico). . . and I filed a request with the USPS, what would the next step be? My buyer is being patient but at what point do I refund him? Also, it was wor...

UPS Insurance pay out

I do not normally bash a business but dealing with UPS with a item that they destroyed and it was insured now I am getting a huge run around by UPS. The website will not allow a claim to be made and there are no good phone numbers or email addresses ...

Resolved! How to ship small electronics with less than 1g lithium batteries?

Hi guys, I am planning to start selling small electronics with less than 1g rechargeable batteries. I understand they need to be sent via USPS Ground Advantage. However, since these are new electronics, can I just ship it on bubble mail?Not sure how ...

Help! Buyer wants a refund for late item still in transit

I had a buyer request a return for an item which is still in transit a day after eBay's estimated delivery date. They are saying that it was a birthday present and that person is leaving the country, and that I should pay the return shipping and refu...

Resolved! International Shipping Issues

eBay only charged the International buyer from Brazil $14.03 but the system is charging me $19 that is not fair!!

Resolved! Discontinuation of USPS First Class implications for service to/from Alaska and Hawaii

A recent announcement by USPS says they are merging their First Class, Retail Ground, and Parcel Select services into a new service called Ground Advantage. I ship from Alaska and currently send lightweight packages less than a pound via First Class ...

Mystery labels

I have these labels which I would like to use for shipping labels. However, in order to find a template, I need to know the maker and product number. These are 3-part labels on a roll with a 3" core. I am attaching a drawing to show what they look li...

USPS lost package - eBay loses

I am both a buyer and a seller on eBay. I ordered an item that shows as delivered but I did not receive it, and it was probably delivered to someone else's mailbox. It wasn't expensive ($6) but I just don't feel it is fair for the seller to give me a...

Resolved! My Buyer received a broken item! HELP!

I received a message from a buyer who got my package delivered yesterday and it was broken in multiple parts. I was sent pictures. All I seem to get out of Ebay AI Help is to start a return. I am not a big fan of returning a large porcelain platter i...