Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Free Shipping or charge shipping seperately?

I have been around on Ebay since 2002 selling vintage items and approximately 1,5 years ago my sales went down and this year is dramatic.Even Q4 was much worse than other years.My shop is of average size.My listings are good I think: clear pictures a...

Delays due to Windows Crowdstrike issue 19 July worldwide - protections?

Just received this message from my international shipper:Dear customer, We hope you are doing well. With this newsletter we would like to inform you about the incident caused by Crowdstrike.Due to the worldwide IT issue that impacted multiple systems...

FEDeX cost adjustments

I had four industrial lights and I put in the weight and dimensions of one light in the details. The customer bought all four yet the size and weight wasn’t adjusted accordingly. I got to FedEx, she told me the weight is 31.1 pounds not 24 and obvi...

Item damaged in shipping form?

I can't seem to locate the item damaged in shipping or lost form. I followed the help menu going to the shipping labels but then it says choose the actions drop down and then choose create a claim on that drop down but i don't get that option just pr...

Resolved! Changing shipping label size

Good morning,I have purchased a thermal printer that requires changing the label size to a 4x6 format. I was previously using an inkjet printer using the default 8.5 x 11 settings. Prior to the the recent change to the print your label page there was...

HELP WITH ADDITIONAL SHIPPING CHARGES....

Has anyone been able to make eBay understand that the additional Fedex shipping charges they assigned to me at the tune of $275 dollars could not have been since I have the receipt from Fedex where their employee sold me the box packed it and also we...

Increased charge on stated shipping?

I noticed on all my orders this week the after charge on the label was more than what it said it would cost, nowhere does it state exactly why the price goes up after either?

Resolved! International shipping program

Wanting to sell internationally but I don't see the enroll button when I go into shipping preferences. Can't figure out if I am doing something wrong or for some reason I don't qualify. Can someone point me in the right direction? Ebay assistant was ...

Resolved! Shipping policies

When did they switch to this crap? There is no more drop box to choose the carrier and type of shipping when making a listing like there used to be. Now I have umpteen different "shipping polices" to choose from. I can't bulk edit handling time anymo...

Free Shipping

Can I get some help on how to list my item with free shipping? I'd sure appreciate it. Thanks, Judy

PIP (ebay label) insurance wont pay you.

currently the pip system and company is not working or is not responding so if you ship using eBay label there ARE NO REFUNDS FOR SELLER IF ITEMS ARE LOST IN SHIPPING OR IF THE BUYER WANTS TO SCAM YOU BY OPENING A CASE. I have contacted ebay and they...

FedEx continues to add charges after the fact

I used FedEx for the first time to ship an item. Once the package goes from CA. to CT. there is an exception. Label unreadable removed and replaced. Extra $9.44 billed to my account. Ebay customer service consists of talking over the top of you while...

Dog Treats

Shipping dog treats - Greenies. Comparing wrapping in bubble wrap in a poly mailer vs using a box. The cost difference is BIG. Not sure if a poly mailer/bubble wrap would be acceptable. It'd be awful if the greenies got broken. How do you/would you s...

Resolved! how is shipping label costs calculated

is not putting in any weight/length when you list something fine? how does the weight/length you give affect the shipping label costs? does it even matter at all? what is stopping people from just saying everything they sell is small and light, and e...

Resolved! Ebay Standard Envelope's Being Returned after being Ok for 5 yrs

So, after 4 years of having no issues with the way I ship single cards using standard envelope. I use a thin piece of poster boards and a penny sleeve for the card. I have shipped HUNDREDS if not THOUSANDS of cards, and NONE have come back to me want...