Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

The shipment status on eBay is delivered but the shipment never arrived

On July 18, the parcel was sent by Deutsche Post DHL. On eBay, the status of the shipment is 'delivered', even though it is impossible for the shipment to travel such a long distance to reach me on the same day. On the Deutsche Post website it shows ...

Order number 14-11802-4729714-11802-47297 SellerSeller beautygalaxy2beautygalaxy2 Date purchasedDate

I bought a wireless guitar system and the seller has not mail it yet. He/ She insist that it was mail las Saturday but the Post Office site said that the are still waiting for the item.... Order number 14-11802-4729714-11802-47297 Date purchased Date...

Printing issues

I tried to print a label for shipping...for some reason, it did not print but I was charged for the label. How can I fix this ?

Order hasn't arrived

It seems like the sellers are getting worse and worse on ebay. Who cares about shipping your orders out in a reasonable time frame. Buyers shouldn't have to wait past the delivery date expected. If ebay actually gave a **bleep**, they would crack dow...

Resolved! How to ship concert posters

Hello, I am new to EBay as a seller and I was hoping for some guidance. I am liquidating my late brother’s estate and he was a music event producer. He was successful in his own right and kept several copies of all of the posters they used to adverti...

Combined Shipping

My customers are unable to request combined shipping from me. I have been contacted by a few buyer that want to buy from more than one of my listings but they are being charged the full shipping amount for each listing. How can they request the corre...

Finding buyers full address

I haven't sold on Ebay for a long time; however after a back injury sidelined me for ???, I jumped back in and found it very different. I muddled through and sold my first item. I wanted to mail it as economically as I could to benefit both me and th...

Invoice on International order

So I have EIS enabled. I forgot that I can not invoice. A buyer bought 35 individual trading cards. I mentioned I would combine shipping, forgetting I can not invoice. I called ebay and told I would have to send all individually as the hub needs to i...

Resolved! Ebay shipping calculator screwing up big time today.

GA stayed selected, Prepopulated weight for a combined package paid by invoice to buyer was 4 lb, 4oz. My cost was $6.72. I changed the weight to 2 lb 4 oz, it went up to $8.07 and change, increased the weight to 2 lb 8 oz, amount due dropped to $6.7...

Resolved! Buyer wants use their own shipping

Buyer hasn't paid because they say ebay international shipping to high ($391).They've asked if I can change to free shipping and they can send a UPS label for shipping. Don't think there's much risk involved but I see no way to make a change to the s...

Resolved! Using EBay shipping

Hello,If I use EBay shipping and ship something priority do I use the USPS priority boxes?Is there a charge for printing a Ebay label other then the shipping charge?Thank you for taking the time to answer my question

Foreign Buyer using Qwintry 3rd party shipper with His purchase from me

A foreign Buyer just made a rather large purchase from me and i was expecting to see the address ebay uses for its global shipping program but instead its this address ........600 Centerpoint Blvd Ste 2040378 Historic New Castle DE 19720-8108 to a 3r...

POSTAL ISSUES AND QUESTIONS SENDING TRADING CARDS

1. Several customers wanted their money back because the trading card I sent didn't show up. Since I don't wish to have bad reviews posted, I give them their money back and never get the card back. Suggestions, 2. I have been taking a single card in ...

Ebay scammed me

I sold a item for 220$ and the tracking shows it's delivered to buyer Jul 9 then buyer opened a case in jul 11 saying 'item didn't rereceived'. Then Ebay gave buyer a full refund within next 8 minutes I didn't even had a chance to see the case refund...