Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

USPS lost package - eBay loses

I am both a buyer and a seller on eBay. I ordered an item that shows as delivered but I did not receive it, and it was probably delivered to someone else's mailbox. It wasn't expensive ($6) but I just don't feel it is fair for the seller to give me a...

Resolved! My Buyer received a broken item! HELP!

I received a message from a buyer who got my package delivered yesterday and it was broken in multiple parts. I was sent pictures. All I seem to get out of Ebay AI Help is to start a return. I am not a big fan of returning a large porcelain platter i...

Will the ups label auto refunds if that transaction is canceled?

Will the ups label, paid directly in eBay system, automatically refunds to me, if that transaction is already canceled?I am the seller who pays for that ups shipping. Then actually we did not ship out the item and made a cancellation. Do I need to ca...

Foreign buyer selected domestic shipping.

I sold my first item on Ebay as something of a test and the first problem arose: The items is sold but the buyer was able to select domestic shipping. I am a seller from the Netherlands and the buyer is from the United States and as much as I would l...

Shipped an item via UPS purchased thru ebay - item arrived damaged - how to file a claim.

I sold an item and used EBAY for shipping. The item arrived damaged and I issued the buyer a full refund. My question is; how do I file a claim? Where do I file a claim? Thanks so much for any help!

Getting 500 error on fetching orders on Sandbox

Hello all, I am trying to fetch orders form my sandbox account using Oauth User Token using this endpoint,https://api.sandbox.ebay.com/sell/fulfillment/v1/orderand getting { "errors": [ { "errorId": 30500, "domain": "API_FULFILLMENT", "category": "AP...

Global Shipping Programme

Does anyone know if it is possible after listing an item(without a bid)to change the delivery method to the GSP? If so how is it done please? My husband is pulling his hair out(despite being nearly bald) as he has had an enquiry about his item from J...

Heads Up Midwest Shippers!

Just an FYI, a major USPS distribution center is buried in back-logged shipments. If you're shipping to, from or through the Oak Creek distribution center in Milwaukee, WI, then you may wish to inform your buyers of the impending delay. https://www.y...

Are you encountering problems/delays with US Postal Service deliveries?

I live in southern Maine, and ever since covid, we have experienced chronic problems with mail delivery. Personally, I have had at least ten instances during that period where I did not receive an item, or the person I was shipping an item to did not...

Exorbitant shipping costs

I’ve enjoyed buying from eBay for a number of years. However, my fondness for EBay is beginning to fade due to the exorbitant shipping costs. Often the shipping is, not only more than the item I’m buying, but quite often double the cost. I realize po...

We purchused shipping labels through eBay discount and reciving extra charges from shipping company

We are purchusing all of our sold items shipping labels through eBay with corect weight and dementions and reciving extra shipping cost after payment. Is this corect to all sellers?

I got confused with the delivery address and put in the old address of a relative who does not live

I got confused with the delivery address and put in the old address of a relative who does not live there.I want to change the delivery address and I contacted fed-ex and they told me that only you can make the change.I tried to contact the supplier ...

Mission Control...We have a Problem with USPS

Mailed a box Priority Mail yesterday with USPS...in person...and took photo of it with clerk in person...LOL...and sent it to buyer...nothing as far as it scanned...or on its way...at $18.40 for the box. Ouch!This will become a nightmare if buyer is ...

Undercharged shipping fee

I had an item sell and the calculated shipping fee they charged the customer is less than the actual cost. I changed no weight or package size after the sale. The package does not cause a dimensional weight surcharge per the FedEx website. What went ...

Resolved! USPS making me pay more for postage when receiving an item

I paid $5 for shipping and the seller only put a 60 cent postage stamp on the package. USPS is requesting i pay $4.72 to get the package. What should i do in this situation?