Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Lost package..now soon delivered.

Hi ! Sold a package a while ago abroad , the package seemed to be stuck for a couple of weeks with no update on the tracking. I assumed that the package was lost , and the estimate delivery date passed and I refunded the buyer. Because we both though...

FedEx over charge not refunded YET

I had an shipping overcharge back on April 9 from a sale on 3/29. I have contacted ebay 2x and it's yet to be returned. Whom do I open a BBB complaint with; ebay or Fedex? It'd be in eBay's best interest to return the money + interest and settle with...

ESUS Tracking Still Extremely Unreliable

Hi. I still don't know if eBay ever hears any of these posts, but I wanted to put this here for the record. The ESUS tracking system is still far too unreliable, and it causes headaches for sellers because buyers look for a package and it often seems...

I created a USPS label with eBay. I immediately requested cancellation. When will I be refunded?

I made a mistake while ordering a USPS Priority Mail label from eBay. I immediately requested cancellation, but I still haven't been refunded. I requested cancellation on April 17th. It is now April 26th. If I go to "Activity -- > Selling --> Shippin...

eBay will not let me add ahipping charges to invoice

I sold a t-shirt to one buyer in Japan and two sets of comic books to another in Spain. The buyers haven't paid yet. I want to send them invoices specifying shipping charges. But eBay will not let me add the shipping charges to the invoices. If I go ...

Packing Slip

Hi, I'm a new seller and just got my first sale! So, I've printed out my own shipping label that I created and thought I should put a Packing Slip inside the box, and would like to get an idea of what comments other sellers use. I understand that eBa...

Can't edit package weight/size for a shipping label.

Sold an item. When printing a label, there was no option to edit the weight/size. I voided the shipping label. And... once again, can't edit weight/size. What's is going on?

Resolved! Questions about buyer wants to cancel item, but it already shipped out....

I told him he can write " refused" on it and it will get sent back to me. He ordered this nearly 24 hours ago. However, I have not had anything like this in years, so does this method still even work? Or is it better to havehim pay to return it? Or w...

Resolved! Delivery attempt made (Buyer)

Hello, the Item I am shipping is still in the USA while I am outside the USA.What does it mean;Delivery attempt made while the item has not left the countryItem Ready for pickup while on tracking it is still in the USA.Item Returned by CustomsThe Ite...

Never opted in to International shipping, cancelled orders

I have never participated in Ebay International shipping. I had unhappily found out one of the Ebay listing areas that Ebay sneak fills out was the International shipping fields so I was always very careful to check, double check, and re check those ...

USPS shipping and insured up to $100.00 per website and ebay

I stopped off at USPS the other day to inquire about damaged / slow shipping on USPS Ground Advantage.Per the USPS Mgr at our Branch, if the item container (box) is smashed, crushed, pushed in, it is not considered damage, until there is a hole! Seri...

Shipping Dollhouse Carpeting

I need to ship dollhouse carpeting that is still in its sealed package. The carpeting is 20 x 14, I haven't found a cheap way to ship it.

International shipping

On March 21 2024 I received an International order for 135.00 in merchandise. I shipped the merchandise the same day to the 110 Internationale Blvd in Glendale Heights IL. Tonight I received a message from the customer wanting to know where her merch...

Buyer in Canada

A buyer bought a pair of women’s Nike athletic pants. When I filled out the customs form and print s the shipping label it has a CS/PO Box in New York as the shipping address. Is this correct? First time shipping International. Thanks

"Uploaded on time but no carrier scan" for freight shipments. Please advise. Top Rated at risk.

All of our freight orders continue to show up on eBay as no carrier scan.For example, we used SAIA freight for this order. We uploaded tracking (pro number) on time, and made sure to choose SAIA FREIGHT. Yet, this order (along with many more) continu...