Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Performance Affected due to USPS service degradation - Addition to April 10th Announcement

I've noticed that since April 10ths announcement, tracking information has not been updating accordingly due to USPS slower processing. All of my packages have arrived but they typically don't even get updated until the moment of delivery. For a lot ...

eBay lets buyer pick UPS when address is PO Box. Why?

This happens from time to time, but it happened twice today, so I figured I would vent... eBay is allowing buyers to choose UPS Ground as the shipping method, even though the customer's address is a PO Box. Why? eBay won't let me select UPS as a ship...

Lost delivery

Hi all, I’m having the same delivery problem. Item is reported as delivered (but I haven’t received it.) I contacted eBay and received a message back from the seller “not our problem, contact the post office.” I went to the post office and they deter...

PACKAGE INSURANCE, YES OR NO?

I have noticed that when I insure a package containing an expensive ebay item that I have sold, the package never travels through the postal system like normal packages do. I ship dozens of packages per month but most items are valued at under $100. ...

Late Shipment Rate Keeps Increasing

Is anyone else having issues with an inaccurate late shipment rate? My late shipment rate has slowly been increasing over the last few months which has impacted my seller rating. I take the time to get every package scanned at the post office and hav...

Order stuck in GLENDALE HEIGHTS for 13 days already

I bought an used notebook from the US, and it is stuck more than 13 days in GLENDALE HEIGHTS. I bought another product from the US after I bought the notebook, it went through GLENDALE HEIGHTS, but already left and is arriving home in Europe already....

Global Shipping - stuck at Glendale Heights - what's the longest you've had and still go it?

HiI had someone post me some comics from the US to UK . It got to Glendale Heights on 5th April. It's now 21st April and no movement. Delivery window ends today. I don't want a refund. Really want the items. Is there anything you can do to get anyone...

Changing Postage Values

Hello. I just got back into selling and am having a problem with shipping labels. I am selling some small items that fit in a 9 x 6 envelope with a weight of 2 to 3 ounces I listed the item with Free Shipping. When I go to print a shipping label ther...

How can you find out where a buyer is located? Their bid sometimes doesn't say.

I sell in the USA only and I tell buyers in my listings and also I block out other areas to ship in the ebay where to ship section, I still get people trying to buy from all over the world. Usually when a bid is placed I can find their location but s...

Resolved! Problem with buyer. Need to change shipping rules.

I started a thread on how to set shipping policies. More specifically, how to actually get my listings to apply them. Edited an item and accidentally figured it out on my own. However, I can't find that thread. No biggie. I believe it only had my ini...

Fed Ex Overcharges

I was just charged an additional $52.44 by Fed Ex for being 1/10 of an Ounce over on a package weight My Scale 27.19 lbs - Theirs 27.20 lbsNo Allowances allowedSeems like another scheme to soak it to ebay sellers

New shipping costing changes

So, ebay is switching to showing discounted shipping rates. In addition to this are they going to stop the practice of charging me a % of the shipping in addition to the % of the sale they already take?

Using Fedex or UPS instead of USPS: dumb question despite my being on eBay since 1998

Hi, sorry in advance if this is a dumb question. I've been on eBay since 1998 but have always used USPS for domestic shipping. This time, due to the size and weight of the item I want to sell, I think it'll be much cheaper to use UPS or Fedex ground....

Need help with a ?

On 4/17/24 I shipped a small tube via FIRST CLASS MAIL. Tracking still show's it is at the post office I dropped it off at (Edgewood, Md.). When I checked at the post office they told me it was in Baltimore. When I check on USPS tracking it shows me ...

Resolved! Item not recieved case

I currently have a package lost in USPS limbo, and the buyer opened an INR case today. I purchased a label thru ebay so tracking has been automatically updating. I thought I read somewhere that I'm good as long as there has been recent movement on th...