Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Item not recvd

Purchased item 25 days ago paid with PayPal. Auction said allow 30 days for delivery. Its day 25 and I doubt its coming. However if I wait til day 30 its too late to open case? Or should I just do it thru PayPal?

International Return Issues

I ordered some boat decals from a gentleman in Canada. They were supposed to be red Bass Tracker decals. When I received them they were a washed out orange color and didn't match my boat whatsoever. It was a knockoff garage printing job. I contacted ...

Buyer Cancelled Order

Buyer cancelled the order because it was stuck in transit and taking too long. I recieved the package back and now I'm looking to relist it again. What do I do with the shipping label that I already purchased? Can I use it again and just change the a...

Item returned as defective is not defective. Seller now pays shipping both ways. Ebay doesn't care.

Sold a 360 wifi network adapter on eBay.We own a brick and mortar game store and tested this unit before selling. Auction clearly marked no returns. Buyer claims it doesn't work and opens a case. We respond with links on how to connect the unit and a...

I Can't Find My Refund

I returned an item to the buyer that didn't work. He agreed to the return and I shipped it Saturday~~he received it Monday. He issued the refund to me yesterday for $85.00+. I had paid for the item with my pay pal mastercard account. The notice I got...

Buyer wants a refund with missing item in box??

So I just recently sold my first item on ebay and I had it delievered to the buyer in a reasonable amount of time. Not even a week later she goes to ebay and makes a case against me saying there was no item in the box at all. I clearly paid 40 bucks ...

Buyer didn't return purchased item.

Wow, after 8 year of selling on ebay I get a buyer that didnt return the purchased item, I took pics and send them to her asking her...no reply, actually I sent her 5 messages during the 6 days and no reply she open a new message rather than to reply...

Electronic Toy Batteries

Is there any issue shipping regular Energizer alkaline AA batteries to the UK with an electronic toy? If not, is there a certain way they should be shipped?

Resolved! Buyer won't pick package up at PO what are my options?

Buyer cannot or will not pick up from PO. Usps tracking says business closed. I contacted buyer to notify them that their item is at the PO and will be returned in 15 days. They then state that they cannot pick up item from PO. Now they are stating t...

Delay Shipping, No in Progress to see, It's Local

Hello:The large Package was sent by USPS Ground 11 days ago. On Tracking #, it says, 'in transit to destination,' but there is no in progress as if the package is stuck somewhere else, or still in USPS trailer/truck.My question is;What should I do on...

USPS Stuck in Transit?

My package has been stuck in transit since May 6th and its not updating at all. The buyer has emailed me a few times about it and just recently opened a claim on PayPal. I provided the tracking number to PayPal as a response and I just have to wait n...

shipping to spain

i have a buyer from spain and it not being listed on the listing and i am not blocking anything is there any other reason why its not listed on the listing

I haven’t received my item and can't contact the seller.

Estimated delivery date was May 16th. Tday is 17th and I still didn't get the item.I sent few messages but have not received any replys and no tracking numbers.I paid with my credit card not through paypal.I want to get a refund so I clicked "I didn'...

A Real Nancy Drew Mystery

Back in January, I sold a gaming laptop and printed the label through eBay and shipped it to the buyer’s address in Florida. The buyer receives the laptop damaged and opens a return and uploads photos of the damaged laptop. I accept the return and pu...

Thanks ebay

I sold a computer case, as in the type you build a computer and not a laptop bag. The person lives somewhere in Washington that Fed Ex doesn't even deliver. I entered the exact dimensions and weight and it said 40.00 or so UPS ground, so that's what ...