Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Mistakes were made

So I did it. I made the mistake of sending the wrong item to the wrong buyer for the first time! If you guys would give me your opinion, I would greatly appreciate it. Here is an example timeline- (not real days just for reference) Monday- sent two i...

Resolved! Case holding period

I purchased a new chair and it arrived damaged. The seller agreed to send me a return shipping label. He failed to send it and so I started a case against him. Ebay gave him until June 2 to send me the label. He failed to do so and, to my surprise, E...

Need Advice when Buyer wants a refund

I sold some Mizuno irons. Listed them as regular flex steel shafts. I did not specify whether they were Dynalite or DG R300 because I wasn't sure. The buyer gets them and says they were not the steel shafts he thought they were. He asked me after he ...

didnt recieve my item

i didnt recieve my item. i try to contact the seller through ebay, they told me wait 30 day business the again they told me another 30 days then i surprised by a message that explain my problem case closed and i cannot get my money or my item

USPS express mail package lost

Hello Good People, I'm new to selling ~ and one of my recent sales is "delayed" in transit and has been for 2 weeks. I had a signature confirmation but no insurance on the package. I've put a "find lost mail" request in with USPS and they have respon...

Buyer returned items not bought from me, receives refund anyway

Recently had a nice size order, $620 to be exact, and the buyer claimed the items did not work once received. I allowed a return as always, but noticed that the buyer sent back items not purchased from me. I escalated the case to ebay, sent in pictur...

USPS tracking shows delivered in my mailbox today but not there.

Bad enough that mail rarely arrives before 6pm. Tracking says it was delivered at 6:10 but it's not in my mailbox. Did get a few other pieces though. Just a $20 item that would fit in a small padded envelope but this is a tool I need on a repair I ca...

Please don't use FedEx for deliveries

Please don't use FedEx for deliveries. I made a purchase and I paid for both the item the the delivery. The delivery was actually more expensive then the product itself. After a while a got extra bills from Fedex that claimed that I have to pay more ...

Resolved! I need help responding to a buyers message

Buyer bought item with best offer on may 27th, shipped on may 30th (holiday weekend) and then received this message from buyer today: "please stop shipment on the package, my shipping address is wrong on my account. someone hacked my account and it's...

Overdue shipping message, eBay asking me to ship items twice

Good morning,I offer one day shipping and woke up this morning to a dashboard message from eBay indicating that two of my packages are overdue. These packages were shipped yesterday on time. Tracking indicates they are well on their way. Yet eBay thi...

Resolved! Unable To Print, Unknown Error, Buyer Information Not Populating

Receiving errors tonight in MyEbay when trying to add a tracking number - also unable to print labels as buyers information is not populating. See attached screenshots. What gives?

Resolved! Returned Item seller has $400 Laptop and money

does anybody have the return policy in writing?I bought a laptop for 400 and was not working properly, I sent back to seller, seller disputed that I altered computer and won case B/C I restored Laptop to factory condition to wipe out my personal info...

Package not scanned by usps

I dropped a package off on 5-30-17 and the usps clerk didn't even scan my package is it lost because right now it's showing pre shipment and that I never even brought it to the post office what do I do? I will update what has happened a week from now

UPS Direct Delivery Question

A buyer could redirect a package if direct delvery is not checked on the UPS website. What if a buyer redirects a package? Could they file an INR case even though it shows as delivered? This has not happened, just wondering. https://www.ups.com/us/en...

Damaged item.

bought a new shirt and as it was new I didn't check to see if it was damaged. I left a positive and Excellent feed back. A few months later when I washed the shirt because of a stain on the collar, the cuff of one arm came off. I contacted the seller...