Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

buyer wrongly blocked from bidding, Ebay claims he is in a "restricted" shipping area.

A buyer from VA would like to bid on a pellet pistol I have offered. There are several areas (NY, NJ, Chicago, DC…) which do not allow shipping of this item to their jurisdictions however VA is not one of them. Ebay will not allow him to bid on the i...

Shipping overcharge to buyers

I have chosen discounted shipping for my listings. Buyers see the discounted calculated shipping when they bid. All good. The problem is that eBay will send the invoice with the non-discounted shipping rate and the buyer is not happy. Typically they ...

Estimated ship 11 business days, Buyer Demands Refund after 8

I sold toy dishes, buyer payed on 5/14, on with estimated ship time 11 business days. I shipped that day but 8 business days after they paid they demain refund. Sunday 5/14: Customer paid.Sunday 5/14: Dropped at post office,Monday 5/15: Post office t...

Resolved! Seller sent me the wrong item, offered 20% refund!? What are my options?

Hi all, I bought an Item costing about 30 EURO from a seller in Asia, the seller sent the wrong item, and wants to offer me a 20% refund and have me keep the item, an item which is of zero use to me.What are my options and what would you do? Thanks, ...

Computer/Tablets & Networking - Not eligible for eBay purchase protection programs

So recently I was searching for a laptop. Every laptop (and all other items) listed under the catagory "Computer/Tablets & Networking" are no longer eligible for eBay purchase protection programs. See for yourself if you don't believe me. What is thi...

DELIVERY STATUS NOT UPDATED shiped back to seller..

i returned a item that was suppose to be return to a sellerwho agree to be return.. about a week ago and and the trracking number is still says DELIVERY STATUS NOT UPDATED ,,, i i am still waiting and i am expect to get a refunds.. what if nothing ha...

Refund demanded - sends pictures of a product that isn't mine

Greetings: I sent an aluminum garage sign to someone. He claimed it arrived bent. I requested pictures, since I've send 10+ of these with no problems. He sent me pictures of a product that clearly wasn't mine. When I confronted him, he called me ever...

Customer wants a refund

I have never had a complaint in all the years I've been selling on eBay. (about 17 years).Now I have sold a reborn doll that I have made and the buyer received it today. She is requesting a refund. She says the doll smells like cigarette smoke. Which...

Buyer says my description is bad but I disagree!

I'm very shocked! My buyer says my description was bad but I totally disagree. I think my description was spot on. I do not offer refunds but have many pictures and accurate description. My suspicion is that the shoes do not fit the buyer. I'm just a...

shipping costs

I have been using Fedex Smartpost a few times and now I try and it has cost and $1.20 for other and then final price. Where did "other" come from?ThanksPaul

How would I handle this? Shipped counterfeit Forever stamps.

I placed an order for 5 sheets of 20 stamps of the Vintage Rose USPS Forever stamps. I had no idea when purchasing that these Rose stamps had a high rate of being fake. I found this out after placing the order and messaged the seller to ask where the...

Resolved! USPS tracking stuck on Shipping Label Created

Ordered an item from a seller about 9 days ago with a handling time of 3 days. After 3 days the item was marked as shipped, but since then the tracking just says shipping label created. Could this be an issue with USPS not updating tracking or the se...

Resolved! Authorized recipient was not available when my item shipped to them, help?

Sent my item to the buyer and I checked the tracking number. Said "authorized recipient was not available" when the item was delivered. There may be a possibility I will have it sent back to me, do I have to pay any fees for that? What do I do in thi...

Why does it say (Not eligible for eBay purchase protection programs)

Hi guys, a video card that i'm trying to get says that it is not "Not eligible for eBay purchase protection programs". Does that mean if I get sent an empty box or the seller does not send the item, will i lose my money?

I paid for Item , Recieved as damaged

Hi, I apid of an itemRecieved as damagedI asked for return or refundI recieved a message that the seller is not sending the shipping labelIn the same time he is escaping refunding meE-bay repeatedly send me remineder to reurunHow can I solve this?I c...