Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Seller shipped me in my international shipping account in the U.S.

Hello!I have bought a product from seller that ships only within the U.S. Since I live outside the U.S. I shipped the product through my international forwarding account in to my living country. Issue#1:I opened the product box and a battery charger ...

Whats the point of a Return Policy with a Restocking Fee?

I have setup a return policy. 30 days with a restocking fee. Does eBay not automatically take the restocking fee out of refunds? Is that my job? How do I handle it if they don't like my saying I have a restocking fee. BTW, I have a restocking fee bec...

Item Not Received Scam

hello i bought a watch from ebay in 2017 JAN 10 but it didn't received. so i contacted the seller and he agreed to resend a item again. but neither delivered as promised. then i contacted seller and after long time taking negotiations he agrees to re...

Resolved! Did I send the wrong type of return label?

I just "accepted" a return and authorized a return label. I was given the opportunity to authorize a return label for $3.45, which I did. I then realized I had shipped the item in a Priority Mail box by Priority Mail. It seems the return defaulted to...

I can't no longer print Half sheet Shipping Label after the update

Before the update, I was able to set the margin on the printing option (So I can print out only the half of the shipping label). However after the major update on shipping label system, it won't let me. Can anyone please help me out!?

Need Advice...

Im a semi new seller. I just sold a pair of skates. The listing said no returns. Now the buyer is asking for a return due to skates being too small (size was in listing). Does it matter my listing said no returns? Will I get a consequnce from eBay fo...

Shipping labels showing price in the last few days

Hello. Is anyone else having the problem where their shipping label is showing the ebay discounted price paid for shipping? I have the checkbox "show shipping price on label" unchecked, so I'm now sure why this is happening now. This seems to have st...

Shipping paper printing from a non-techie and I am confused

I am confused about the current problem / solution. I am IE 11 and did NOT install a patch. (auto install is turned off). After I 'purchased' a screen came up similar to the old screen. I hit 'print the label button'. It opened a new tab and presente...

Printing Shipping labels no longer allows me to customize the margins.

Starting today 6/17/17 when I go to print a shipping label, I no longer have the option to change from portrait to landscape and customize my margins. Did something change? I have tried Chrome, IE, Edge, and Firefox. This is really annoying as I was ...

My USPS Priority package was lost in transit.

I need your help. I sold and sent my new Macbook 13 inch 8G 256 SSD ($999 plus shipping fee) by USPS Priority with confirmation on May 23. But the tracking has shown that it is in transit to destination since May 23. I filed a case to USPS online and...

Resolved! Selling a pair of speakers - can I get the shipping discount on two separate boxes?

I want to list a pair of speakers but they have to be shipped in separate boxes. Can I get the shipping discount on each box? How does that work?Thanks

I Would Like To Have A Choice Of Charging A Restock Fee In Percent or Dollars....

I would like to see a choice given for a restock fee in dollars and percent. Sellers choice. Some of my items are $200- $300 and even 10% would be too much to charge someone for a restock fee I think.I would like the choice of a dollar amount. $5, $1...

eBay policy unfair to sellers

I am trying to find out where I can set up a return where I DO NOT pay the shipping because the buyer has failed to read and understand properly what the auction was for, it clearly states a set of trading cards, nowhere does it mention a box include...

how to select USPS first class shipping?

I'm just starting and using the basic form to sell right now. I found how to show and selects from all the shipping services, but it doesn't show USPOS first class. Why is this and is there a way to select first class mail.

I received replica watch

Hi all, I faced and issue with a seller in ebay, I purchased a watch and ship it to my address in Bahrain, when I opened the box I surprised , I received replica item (MK6326) , I tried to raise a complaint within ePay and seller accepted the return,...