Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Return from Buyer "Item Not As Described"

Got my first return today....buyer requested return authorization for "Item not as described". Buyer stated that my measurement Armpit to Armpit which was 17" was actually 16.5" and as a result did not fit her. She provided photos and measurement and...

Worst Ebay Experience: ITEM NEVER ARRIVED, No response from Ebay Customer Service, no refund

TRACKING NUMBER: EW000474037FR - IVE ALREADY SENT 4 e-mails to this channel "Contact us" and you say within 24 hours i will be answered but i was already 72 hours and i got no answers, i need my money back urgent, the seller is with the package for a...

Returns

Sent out an auto part and the buyer decides he doesn't need. He pays the return shipping but files a rfeturn. Now Pay Pal is holding my funds and won't let me sent him a partial refund minus the restocking fee. What now???

Shipping costs can't make up their mind

I've noticed this a lot: when you look at an auction in a thumbnail from the list or grid, you get one shipping price. This is especially noticeable if you are shopping lowest price first. Then when you click on the auction to look at details, the sh...

UPS shipping takes a day longer to arrive

I've noticed the last five or six packages I've received from what began as a UPS shipping carrier takes an extra day to arrive. I worked for UPS many years ago. We could "remote" a package and with that classification deliver it a day later. But now...

return in error

I sold something then the buyer made a return on me but a few minutes layer she closed it and said it was under the wrong item. It still being held against me which I dont think is right. Any suggestions how to get this taken off of my account?

Uploaded on time but no carrier scan - Fair?

Hello,I have been sending items trhough USPS (USPS as carrier - Cyprus post the source) from Cyprus post to USA over a year now. Last time this happened:The post office gave me wrong tracking number by mistake and gave somene else my tracking number....

Shipping a single Trading Card

So im just starting out selling yugioh cards and have a few questions regarding shipping. If I sell a single card what is the best option to ship it, ordinary envelope or bubble mailer? Are the shipping labels only used on the bubble mailer and not t...

Resolved! How long should I wait before asking for a refund? It's been nearly a month

I bought a movie from a seller and it's been almost s month since then and I still haven't received it tracking info says it's been sitting in Federal Way WA for the past 22 days. I contacted the seller about a week ago and asked them what was up and...

Does USPS weight packages if you put it in overnight box

Does USPS weight packages with pre paid shipping labels if you put them in the overnight box instead of handing them to a clerk?

Buyer has filed a item damaged after 3 weeks of delivery, package was forwarded by Third Party.

So buyer purchased a Television (Original manufacturer packaging) and was delivered by UPS three weeks back. (I had taken insurance for the purchase amount). Buyer has raised a item damaged in shipping claim today and shared pictures of repackaged it...

International purchase, sealed collector's item, customs

Dear ebay members, I'm a novice and would like to expand my collection; about to have my first international purchase on ebay, so pardon for the question: how do customs handle such item? Would they "butcher" it, tear original seal, unbox and repack?...

May Have to Neg Seller with 100% Feedback

I bid and won an auction from a seller last Wednesday. I paid immediately, and the payment has since cleared through Paypal, but I have not heard from the seller at all. After waiting a couple of days, I sent her two messages back to back through the...

Bought something from China, order was incomplete, now what?

I bought 2 items from China. They arrived but there is only 1 so it is incomplete. I have already contacted the seller asking about missing item. They were under $5 total so if I tried to open SNAD as normal and the seller insisted on return for refu...

Ebay Shipping Discount

Hi! I always receive a shipping discount when I make a sale and purchase the shipping label through Ebay but noticed today that I wasn't receiving one. Has something changed? Thanks!