Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

14 day return policy - seller not wanting to accept return?

Hello everyone, Long story short - won an auction, received item - item not as all as shown (inside of purse in very poor condition), purse quite possibly a fake - made in China tag inside purse when it supposed to be made in Italy, etc. I requested ...

Scammed by someone in Indonesia!

So I bought an item from a seller for $21.80 which included shipping. It was advertised as a Kate Spade cell phone case.When I got the case it was very clearly a fake Kate Spade. The real case had gems on the back, this one didn't. I sent a message t...

Resolved! Return request. Wow!!!

Got a return request yesterday on a computer with Windows 10 Pro installed. Reason: Doesn't work or defective. Comments: Im on dial up installed old modem, got 633 error message the modem or other connecting device is in use or not working properly. ...

Return Shipping Question

I have a question i have been pondering for a while. When i list, i generally use either free shipping or charge a flat rate. I rarely input package size info until i am packaging and printing labels (through eBay). Does this effect return labels? Me...

Square Trade Warranty Problem

I have a problem and I am unable to contact Ebay by phone due to not being able to speak. That is why I do all my business online. I bought a IM10093 for WR30X10093 GE Icemaker Refrigerator Ice Maker PS1993870 AP4345120 from a seller supplystuf Jan 0...

Ebay authorized shipping of vehicle

I was recently informed by the seller of a vehicle I am interested in that eBAY offers this type of service: "Hello,The Rv is in Sioux City at the shipping company. Due to the nature of my job and location, I will not be able to come down and handle ...

How can I change shipping options?

I'm trying to list an item for sale. I'm offering domestic and international shipping, as I usually do on my auctions. However for International shipping only USPS priority is an option. USPS International First Class not listed. I'd like to ship it ...

buyer claiming not as described after 2.5 months

Just want some advise on how to handle this. A buyer messaged me about a thin sundress she bought in early April, saying it had some stains that were not disclosed (she attached pictures showing the stains). I can't completely rule out that I may hav...

Resolved! How does a buyer cancel a return/refund request?

Hi all,As a buyer, how can I cancel a return/refund request? I purchased a computer board and spent about 2 weeks off and on trying to get it working and it wouldn't. I figured it was a dead board so I I started a refund request and the seller offere...

Resolved! Shipping Cost

Hello Community, Just a quick question for everyone. I was looking at items and saw a $30.00 standard shpping rate. Does anybody knows how this is? How can I pay one rate or charge one rate to my customers? We don't have free shipping an don't offer ...

tracking link in my sold page not working

I'm getting tired of stuff not working on ebay.

dispute

Good day to all. Please help me with the reopening of the dispute. Since I opened a dispute for one seller and he promised me to return the money. I waited and the dispute was closed automatically, but the money was not returned to me. How can I reop...

eBay sides with buyer despite ad images showing scratches on camera...what do I do next?

So I've been selling things off and on for the past 15 years (maybe 4-5 items/year tops), and I finally had a buyer want to return the item for the first time ever recently. For this item (a camera), I specifically listed is as scuffed and made sure ...

Issue with Tracking uploaded on time and validated....

I sell personalized products and it is common for buyers to purchase and many days later provide me with the information (image files, design description, etc...) needed to create their purchase. This buyer delay does not come into account when consi...

Just get first negative feed back this morning... the reason he gives ... too small

The item I sold was mouse pad. I have already mentioned the size clearly in my listing. I have bigger size in my listing but he purchased the small one. Why don't he check well before he ordered... In stead of giving me negative feedback , he better ...