Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! 30 days after delivery or purchase

For a simple return (when the seller has a 30 day return policy), do I have 30 days from my purchase date, from my delivery date or from the original 'estimated delivery' date?

"Warning" don't buy from overseas Sellers, because you are setting yourself up for failure!

This is a warning to never buy from overseas sellers. I’ll admit I have, but I learn from the errors of my ways. This comes from my own mistakes, and those I’ve seen others make. I have been an E-bay customer for years, so I’ve dealt with many overse...

Anything haywire with the tracking on Ebay global shipping?

I recently sent an item to Japan using Ebay's global shipping. The USPS tracking showed it got to Erlanger, KY, the Ebay shipping point. But then nothing. Nothing more at all. I was giving it some time before taking on the chore of trying to get thin...

Resolved! Canceled a order because buyer wanted it shipped to a different address, buyer was still able to pay

Hi community, I recently had a auction end and the winning bidder wanted the item shipped to a different address than their PayPal verified shipping address. They originally wanted me to change the invoice with the updated address (completely differe...

Free shipping ??

I was able to add free shipping to 2 of my listing with help from customer care.when I try to offer free shipping, it says I will be changing all!Help!!!

How do I get money back guarantee through global shipping program?

It's been over 60 days and I have not received my item, or neither being able to get refund. My item is through eBay global shipping program (UK-Denmark). I opened a case after the estimated deliver date but surprisingly eBay closed it immediately sa...

Buyer request to return an item that got broken after it was delivered

One of my buyers received a crystal figure and left positive feedback stating that it arrived in perfect condition. The buyer emailed me a few days later to say that an ear fell off of the figure while she was cleaning it and she would like to return...

What type of shipping label must I use?

New to Ebay here. But is there a dimensions requirement for shipping label? Does it have to be a adhesive sticker? Or can I just print on regular paper and tape it to the package?

received the wrong item and return costs me too expensive

I recieved 7$ cheaper version of an item i bought. It is old version and has less functions then the item on description. i sent a message and he asks me for return. Return costs are too expensive in my country (more then 30$) and it has almost the s...

Returns

I purchased an item and the seller told me it would fit. It didn't $11.68 in hidden DHL charges. Sent it back, They close the file and refunded me the price of the unit. I called ebay for shipping charges and return shipping costs. They inform me tha...

Seller wants to return item

I sold a dell venue tablet. The guy who won at first wanted my to cancel the item because he didn't have the money to buy it. He eventually paid for the item and then I got a message from him stating that he found flaws in the tablet which I never ha...

worried sellers are not shipping my product its now more than 4 bussiness days

want to ask if it is normal i am new to ebay... should i be worried?

SAYING "LABELS NOT WORKING" IS NOT SUFFICIENT....NEED DETAILS

Turned in 2 tickets about this subject, then received a phone message that everything was fixed. NOT SO. Here are my particular issues, all related to Bulk Shipping, which I would appreciate it if someone from eBay would acknowledge:1) Cannot bulk sh...

Free Shipping

Can the seller decide what shipping service to use if they offer free shipping? Since a seller has to choose the shipping service they will use when listing an item, do they have to still use that service when an item is purchased even if another shi...

Please Help, Tracking # Says Delivered, Buyer says They Didnt Receive it..

Tracking says Delivered... This notice serves as proof of delivery for the shipment listed below.Tracking Number: 1ZW0Y034036109**** Service: UPS Ground Weight: 5.10 lbs Shipped/Billed On: 06/13/2017 Delivered On: 06/15/2017 4:45 P.M. Delivered To: B...