Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Charged for RTS because buyer gave wrong address. How to recoup charges?

Hello! I had a buyer with the wrong shipping address purchase an item and then issue a "not received" notice on the item. It took a few weeks, but the item was eventually returned to me (UPS). But, eBay (UPS?) charged me an additional $5.25 for the r...

Resolved! International shipping gone wrong!!

I shipped a John Deere toy tractor to a buyer in South Africa and the buyer receives a box full of ties instead of the tractor I sent. It appears the International Hub in Chicago put the tractor label on a box of ties instead of the tractor box. Toda...

How to show tracking for letters and flats on eBay to get "credit" for the trking uploaded on time?

I sell a lot of items that go in letter or flats, and eBay doesn't have an option for me to print pre-metered stamped letters as I could on Etsy for example. So it constantly is showing on my account that I'm delinquent on providing "tracking and upl...

U.S. Bans Exports by Oregon Freight-Forwarder in Warning Shot to Industry

WSJ article today: U.S. Bans Exports by Oregon Freight-Forwarder in Warning Shot to Industry - WSJ

Shipping

Why is actual Post Office shipping cost 40% higher as compared to calculated shipping using listing page where dimensions and zip codes are correct?

Anyone else having a problem purchasing shipping labels for USPS?

I have several auctions I need to ship (both USPS Ground Advantage and Flat Rate Padded Envelope) and every time I try and purchase a label I get the following error. I have tried changing the dimensions several times but nothing works. Help!!

Resolved! Post office returning envelopes with eBay standard shipping

Has anyone had an issue with the post office returning envelopes with the eBay standard envelope label? Below is the envelope and sticker. It does not weight more than 1 once, and contains some quarters. Could it be the non machinable stamp?

USPS Ground Advantage

Tracking is terrible and shipments are late a lot of the time, at least where I am shipping from.

Resolved! Weight and shipping charges

Helloshipping is tricky. Needing exact measurements. Weight even worse because I don’t want to lose money and pay for shipping I errored on. I have bathroom scale. How to get exact weights means correct shipping charges for buyer. Can be scary don’t ...

Resolved! PO will not ship out my Ebay standard pwe unless it has 3oz $1.12 postage. Same for incoming mail to

Anybody else having this problem as well??? Do I need to start refusing to pay the postage due on incoming Ebay standard envelopes and have it sent back to the sender??? Last month alone I had to pay over $8.00 dollars for postage due on incoming ite...

Returned item not received - Incorrect address on return label

A buyer has tried to return an item to us, but the return label provided by eBay had the wrong address on it. As such, the return was sent to the wrong address, where it was sent back to the buyer as "Not Know At This Address". Despite this, a refund...

What's the REAL deal with "in transit" scans?

First, I humbly request no replies that are just assumption or speculation, as I can (and have) always done that already. What I'm seeking now are known facts. So, I already know that a USPS scan saying "in transit" definitely doesn't (necessarily) m...

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What's going on at the Miami Distribution Center?

I've got three parcels going AWOL in Miami... one was in Miami on June 2, and no updated scans. What's going on there that's causing packages to disappear in a black hole? Can't be a coincidence it happened to three packages, unless they're magically...

Item not received then later shows up

So I purchased an item that was lost by usps for over a month. It eventually did show up after I was given a refund and the seller was paid out through usps insurance. I could not find any answers in the eBay help section. My question is who actually...

FedEx shipping adjustment on a 1 pound package

I received an email staying that I owed an extra $46 on a FedEx package I mailed. The package measures 6" x 6" x 6" and weighed less than 1 lb. In the email I received FedEx stated the package weighed 37 pounds and charged me an extra $46. I have con...