Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

My purchase wont be delivered in the 45 days I have to file any claims if I dont receive it

I dont know what to do, I bought a virtual pinball machine, I had bought one from another seller over a year ago and that 1 took 1 month to receive, this one Im told will take about 48 days from the purchase date. What if he doesn't even send it? Or ...

Buyer saying mint condition game arrived with broken box?

Hello, I am new to ebay and sold an item for £40 that was in mint condition. The customer received the item with pictures of the box being slightly damaged on the side. The item was posted in perfect condition as advertised. I have apologised sincere...

Does ebay delay tracking for first items?

I shipped my first ebay item last Wednesday. When I look at the tracking information, it just says "USPS in possession of item" from the day that I shipped it. Since then, I have shipped two other items, both of which have additional tracking info an...

Resolved! Buyer Feedback-Don't know how to ship to Canada

I had a buyer who is in Canada purchase some items from us, but left feedback stating that I'm the only seller he had to pay duties and tax from and I don't know how to ship to Canada. I shipped it as the following, 1st Class Package International (3...

Buyer unhappy with state of package arrival + item description

I just heard from a buyer who bought a plush toy from me. It was shipped late because I had to open a case for them to pay finally. The box was one of the USPS priority shoebox boxes they provide.The box appears to have gotten really messed up along ...

Can't adjust shipping weight?

I am attempting to sell a few computer keyboards. The 'new' ebay interface has a much simpler page for creating listing. What's crazy is that it is not saving the dimensions I enter for the shipping size.One keyboard I entered as 22"x10"x6" to ship; ...

Why is ebay sending a USPS label for a return?

If I ship an item out FED EX and the customer returns the item (SNAD), when I approve the return and include a label, why is eBay sending a USPS label instead of a FED EX label like the item was originally shipped?

neg feedback threat

I sold an item last week, the buyer paid right away and sent me a note asking me not to ship it for three weeks because he is a long distance trucker and will be on the road. I am not going to get a late shipment mark so I sent it out the next day. T...

Resolved! Advice on Buyer returning item

Hello ebay sellers. Maybe you can help me on this matter. A buyer bought a Sunbeam mixer with bowls and beaters. I showed on this aution the whole items as listed together. Buyer won the auction and I had it shipped out by UPS. When the package arriv...

Cannot print priority mail, Can print first class

When using bulk shipping, we entered all the weight and the class of mail (priority, first or media). After we pay, we get the message 10 of your labels were printed, 2 labels can not be printed. The ones that are not printed are always priority mail...

How to return item

70/300 lense

Shipping empty video game cases

Do empty video game cases with only manuals count as media mail?

Resolved! Refund on orders with partial coupon discount

Tried to search for an answer but not sure I found anything specific to my issue. I purchased several pairs of shoes in an order and used a $20 off $100 coupon on the order. However, I need to return a pair or two (seller does offer returns). Wonderi...

Is Ebay's USPS system down?

I cannot get postage - mailing labels printed. I get a message system down. Does Paypal give a postage discount? Sue

Item not as described, seller disputes

I tried to find a post matching a similar situation, but I got overwhelmed! I apologize if this has been answered before. Also, I've included some backstory. I won an auction for a Coach purse marked "new without tags", and "in excellent condition......