eBay

Package damaged in transit

I have a buyer who received a Priority Mail package wet and smashed. The shoes I sent were not damaged by the smash and though they were wet, I don't believe they were damaged. The buyer was also unhappy because she says the shoes look worn on the bo...

Shipping note

Why does eBay put reminders under sold and paid for items as to when to ship by? I am a big boy, I can figure that out all by myself!

entered wrong zip code to ship item at USPS kiosk???

Hi, wondering if anyone knows what I can expect to happen in this situation. I sold a couple items to different buyers and used an automated USPS kiosk at the post office to pay for the postage to ship them. For one of the packages, I entered the wro...

Buyer paid Incorrect address...wants item shipped to different address...will not respond

Buyer paid for an item with Buy It Now.He sent a message that the address was incorrect. He said it was a family members address.He requested that I send it to him at a different address.I sent 3 messages to him telling him that I could only send it ...

Fradulent sale but still no refund?

Bought 2 video cards and I get a email saying it was a fake seller on 5/12 and still no refund man ebay sucks at refunds and buyers guarantee

Buyer address changed between auction end and payment

Ok this is a strange one. A buyer won 2 music CDs from me at auction on here. I do my own shipping labels and do not use Ebay's shipping label feature. The buyer's mailing address was different before I sent my invoice to him (from which I did my shi...

This is why you should pack securely when you ship

This is a really great USPS video showing what a package goes through to get from point A to point Bhttps://www.youtube.com/watch?v=WX16-52bHvg

Buyer opened a return request after 2 months. Help?

Buyer opened return request but now wants to keep item

Hi all First post here but I've got a difficult transaction and don't know what to do. I sold a large bundle of clothes, but found a defect with one of the tops whilst the listing was still live. The listing already had bids so I could not change the...

Return Policy and Ebay Money Back Guarentee

i have found a pair of shoes i really like and in the title of the post it says AUTHENTIC in it. the seller has put that you can not return the shoes back. i saw in the ebay money back guarentee it said if it is not what you bought then you can get y...

Buyer issued a return on a non-returnable item due to an untruthful return reason

Buyer has asked for a refund on an item that was not only stamped as gold , but, also clearly matched the desciption in the listing. Ebay says they get their money back. Why ? My profile is also marked no returns....does that mean anything ? Since th...

Seller won't refund until I remove negative feedback

I purchased an item. The seller was way late getting the item to me in which time, it was necessary for me to buy the same item from another seller. I eventually received the item and returned it to seller and left negative feedback, something I have...

Buyer wants refund...But lack of contact

So basically; I had sold my Wii U. And the Buyer received it on Friday of that Same week.When I sent it off, the item was in 100% working order. Skip forward to almost two weeks of them receiving the item. They message me saying the item doesn't work...

Local pick up

AS A SELLER OFFERING LOCAL PICK-UP, HOW DO OR CAN A SELLER PROVE THE BUYER GOT HIS ITEM? SHOULD I CREATE SOME TYPE OF WRITTEN FORM THE BUYERS SIGNS? WHAT HAVE YOU DONE?