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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Waiting for a Return--Is there something else I should I do?

A customer bought two bandanas from me. He said that the color shade did not match the photo, so he has opened returns on both. The details information says that he should send them back by July 6 (which I take to mean that they should be in the mail...

Ebay return policy.

Hello everybody!I recently sold a pair of cycling shoes, red color size 7.5 us.The buyer now is asking for a return claiming she ordered yellow size 8. After trying to resolve this issue with the buyer ( never responded) i ascalated the case to Ebay....

eBay listings removed - unauthorized user of buyer or bidder account

Hello,I recently put a camera up for sale at a slightly lower than average price because my intention was to sell it quickly. Naturally, It did sell and since it was under the "buy it now" option only, the person paid first. I then ship out the item,...

Resolved! USPS Damage Claim

Hi, could someone please tell me what proof of price will be accepted in my damage claim to usps. And how do I do it? Thank you so much.

returns

Hello i am fairly new to selling on ebay i wanted to share a expierence and see if theres any help with this situation. I had a buyer say she didnt get her earrings i went ahead and gave her a full refund since it was only 8$ so there wouldnt be any ...

should I pay for postage of return

a buyer has received a t-shirt I sold, and is arguing that the t shirt is faded and the print is more faded than stated. I have agreed to refund as her argument is that item isn't as described, however I responded to a message before the bid, and i h...

Case closed without seller resolution...

Involving ebay does not help !!!!!!!!!!!ebay will not help you at all !!! They just close the resultion and sate we will not get you a refund, yeah right, great help, the seller will now never refund my lost 500 dls

Returns

I placed an order and received the clothing items and they were too big. The company I ordered them from said I could return them, but I would need to get info from Ebay. I talked to 3 or 4 people from Ebay that could not help me with the return labe...

did not received item

hi, i did not received my item, but i did not know the end date of complaint is passed. any chance for me to make report and get refunded?

Resolved! Software that cannot be activated

I bought software (used) recently, and until installing it, was unaware that I would not be able to register it because I wasn't given the serial number. I found out the SN is sent to the original buyer via email from the software company. I have ema...

Issues with safe delivery of my Ebay packages - need advice

As a buyer, I am pleading for Ebay lock-boxes being installed in some stores, locations, etc. to have a much safer alternative for "ship to a home location". Or even a ship to a PO box might be a safer alternative (at least for me, based on my most r...

Item Return Assistance

Hello eBay community, I recently sold a tablet a little over two weeks ago. A couple days later, the buyer opened a request to return the item stating that it had a couple dead pixels and asked me to pay for return shipping. I had briefly tested out ...

Seller sent fake tracking number?

So I accept the return, the buyer gave me a tracking number and I searched the number on google and it says Notice Left (No Authorized Recipient Available) then says the customer requested Redelivery Scheduled on July 8th (I didn't request at all). T...

Resolved! Shipping restrictions for matches?

I have several cases of collectible matches I would like to sell. Some are in little boxes shaped like spark plugs and others are the more traditional match book styles. They wouldn't be of much value if the matches were removed or altered. I also ha...

Item not shipped, seller says it's out of stock

So, I need advice. 7 days ago I bought and paid for an item and the seller marked it as shipped. Today I get the message the item is out of stock, offering a refund or the same item in a different colour. The item I bought is still listed as availabl...