Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Listing will not accept Fedex Smartpost shipping option - states oversize which is not correct

Listed two rc model airplanes today with the following issue:First kit dim 29 x 17 x 7 = 77 inches - accepted the Fedex Smartpost optionSecond kit dim 36 x 13 x 8 = 78 inches - rejected the Fedex Smartpost optionDoes this indicate a programming issue...

return item request

I have a buyer that claims the item he received (#302331277503) is not as described (says it is a different gauge) and is requesting a return and refund but I strongly believe he is mistaken - I believe it to be exactly the item I described. I have m...

Mulling over a cancellation

Hi All,Ordered a motherboard on 7/10...for a mission critical PC. I can't purchase it locally because it's legacy technology and I need a specific chipset so I don't have to reinstall an OS. Payment went through and item was placed in the mail on 7/1...

Resolved! How to return item from Greece to UK?

Hello, I live in Greece and bought some days ago a defective object from UK. I've never returned an item from ebay before. The item was sent to me with Fedex. The seller told me to return it "on a low cost, economy, untracked, signed-for service with...

Ebay is charging IMPORT and CUSTOM fees when it shouldn't? Shipping from UK to CAD.

I wanted to purchase a made in Japan camera lens from the UK for shipping to Canada. HOWEVER - it seems that Ebay's shipping programs is charging customs even though the items wasn't made in a NAFTA country and shouldn't have any import costs associa...

How to buy USPS prepaid shipping label as the receiver?

I want to issue pre-paid return shipping label to buyer. I know I can do it by using paypal. But seems I have to create a shipping label as a sender rather than the receiver. I have to register paypal account with the buyer's name/address rather than...

Seller refuses return of lens not as-described

I purchased a vintage lens that was described as having signs of wear but in "perfect condition" otherwise. No returns offered. There were sample photos taken with it that looked totally clean from it, as well as slightly blurry photos of the lens it...

Resolved! Free Shipping Help Please.

I have questions about Free Shipping. Ok, Some of these questions may be obvious, but I want to be sure. I have searched the boards and the help files to no avail. 1. If a buyer orders one item that is free ship and another that is not are they charg...

Item not received - How to contact Ebay

Hi.I bought an item a month ago and didn't receive it yet. I contacted the seller who said they sent it to ebay who was supposed to then send it to me and that I should contact Ebay directly. Is there an e-mail for contacting ebay, as I do not wish t...

shipping over charge

How do I change the shipping rate on an invoice after action has been won?

Resolved! Shipping whit Shippo

HelloWhy Ebay change for Shippo for shipping.-Very complicate to register.(need canada post account)-They did not charge me the correct fee and was charge 2 XNormally suppose to be more easy but now i have to beging to open dispute whit paypal for sh...

To Ship Free or Not to Ship Free, That is the Question.............

Hi,Was ponding the free shipping school of thought.I go back and forth on the idea.I am a small seller. I am getting ready to add more listings and thinking ofoffering free shipping on all.Just wondering if it does make that much of a difference in s...

Resolved! refunding shipping on FREE SHIPPING auction

Some of my auctions include free shipping. In the returns section of my auctions, I have the statement "shipping is non-refundable unless I have made an error in the listing".The buyer is to pay return shipping, unless of course I messed up the aucti...

Free Shipping - why you should not offer it

As a long time seller on ebay I can tell you I have seen the table tilted against the seller time and time again. Here is another example: Recently a couple of buyers have bought items, realized they bought it by mistake after receiving the itme, and...

Resolved! Galaxy S7 was on an extended payment plan

I was wondering if there was any way that my purchaseis still covered under the seller return or eBay buyer protection. I bought a Samsung Galaxy S7 from what seemed like a reputable seller. Two and a hlaf months later, the phone lost all network con...