Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

shipping over charge

How do I change the shipping rate on an invoice after action has been won?

Resolved! Shipping whit Shippo

HelloWhy Ebay change for Shippo for shipping.-Very complicate to register.(need canada post account)-They did not charge me the correct fee and was charge 2 XNormally suppose to be more easy but now i have to beging to open dispute whit paypal for sh...

To Ship Free or Not to Ship Free, That is the Question.............

Hi,Was ponding the free shipping school of thought.I go back and forth on the idea.I am a small seller. I am getting ready to add more listings and thinking ofoffering free shipping on all.Just wondering if it does make that much of a difference in s...

Resolved! refunding shipping on FREE SHIPPING auction

Some of my auctions include free shipping. In the returns section of my auctions, I have the statement "shipping is non-refundable unless I have made an error in the listing".The buyer is to pay return shipping, unless of course I messed up the aucti...

Free Shipping - why you should not offer it

As a long time seller on ebay I can tell you I have seen the table tilted against the seller time and time again. Here is another example: Recently a couple of buyers have bought items, realized they bought it by mistake after receiving the itme, and...

Resolved! Galaxy S7 was on an extended payment plan

I was wondering if there was any way that my purchaseis still covered under the seller return or eBay buyer protection. I bought a Samsung Galaxy S7 from what seemed like a reputable seller. Two and a hlaf months later, the phone lost all network con...

Shipping AC adapter power supply

I'm selling a Dell AC adapter. It weighs 1 lb 6 oz. Is it OK to wrap it in bubble wrap & stick it in a flate rate envelope to ship? Or shoud I just go w/ the flat rate box?

Did I get Scammed?

I bought an item on 07/02/17 its now 07/16/17, a few days after I purchased the item i checked the tracking number (USPS) and it says "Status Not Available" so i messaged the seller asking him if he shipped it and he says yes and this was on 07/07/17...

Unauthorized Use Chargeback - Paypal - Be careful

I received a email from Paypal this AM notifying me of an unauthorized use chargeback. I was suprised by this part which was (what I thought) an improvement to the process by making it more automated since in the past I've always had to respond to th...

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Fake Gold.

Seller sold me fake gold. Dont accept return. What shall i do ?

What to do if the buyer asks for the goods to be sent to another address

Hello. Yesterday I received payment for the goods ($ 70). After that I received a message to send the goods to a completely different address. I checked the buyer's account in PayPal and this address is not confirmed (although the address is the Unit...

Request for address change after package has been delivered.

So a customer placed an order for a product and after the order has been delivered, sent us a message asking why we sent her order to a different address. She gave me a address in the email that did not match what was on the order. I told the custome...

Didn't receive an item

Hello guys,I bought a wrist watch over few months ago.This watch was with a camera but didn't a smart watch.Then I Received it.However the camera was broken and I received only a normal watch.I paid 15$ for it.then I received a broken watch and I can...

I got screwed

I ordered a birthday present and it did not arrive within in the time promised. I tried to cancel order but ebay said it was out for delivery. It arrived eleven business days past delivery date and of course after birthday celebration. I returned ite...

Was charged restocking fee for item that did not work.

We bought a TV, which arrived fine, but when we set it up, the TV did not respond to the remote, making the TV unusable. To be sure that the problem was with the TV, we first tried new batteries in the remote, then tried to use the WiiU as a remote, ...