Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer said I sent the wrong item and is asking for a refund, but something is odd...

Okay, I understand that the feedback on this thread will probably all be along the lines of "Give them a refund, and them move on" which is probably what I will be forced to do, but this case in particular is really bothering me. So first of all, her...

buyer wants to return an opened item...

So I am now facting this situation,I sold a brand new CD covered in a paper slipcase last month,and the buyer of it just now messaged me saying that he opened it, finding out the jewel case inside is broken (and also CD insert with some printing grea...

Free local pick up

Why won't EBay allow free local pick-up on ALL items? I believe it would allow sales to increase on larger items. That equals increased sales for sellers, and increased revenue for EBay!

Item Not Received item - I was too patient...

I have ordered an item last September (2016). The item has not arrived. I contacted the seller many-many times. We clarified every data (name, address, phone, etc) again and again, everything seemed fine. She asked me many times not to give her negat...

Seller messed me around until the 90 day limit expired

I bought some plastic moulding for the side of my car. Delivery time was loooong like 60 days. Parts did not arrive contact seller, he said don't worry. Sure enough a few days later they are there. When the parts arrived they were the wrong colour an...

Why doesnt the cheaper shipping method automatically show up?

So I have listings that have the option of using Priority Mail or the Priority Mail Medium Flat Rate Box ... yet when a buyer checks out the cheaper option does not automatically show up, they have to choose the cheaper option themselves ... many buy...

"USPS First Class is only for 13 ounces and under"

A post office employee told me this as she was scanning my items. I told her that option's available when printing labels on here and she told me that it was up to individual post offices to accept or reject First Class mail over 13 oz. Anyone have i...

Resolved! package never arrived

Hi, I ordered an item on November 2016. The item did not arrive. I have contacted the seller many times, each time being promised to be refunded. I want to escalate the problem to Ebay costumer service, but have no option to do so since I've probably...

Resolved! Buyer's remorse, item sent, now they want to open a case.

Buyer sent me a message today asking me to cancel their order because they changed their mind. I responded back that if they had messaged me the night before (they contacted me 18 hours after purchase), I would have helped them, but I had already pac...

Search solution

Another way to communicate with Ebay, other than by calling, as I try to change the shipping address of an article, I communicate with the seller and he does not want to change the address

ROBBED ON EBAY !!!!!!

SO I SELL TWO GEM MINT DANBURY MINT STATUES TO THE SAME PERSON. BOTH STATUES WERE IN THEIR MOLDED STYROFAOM CONTAINER AND PLACED IN THEIR ORIGINAL BOX THEN PLACED IN ANOTHER SHIPPING BOX IN STYROFOAM PEANUTS. THE GUY GETS THEM AND SAYS THEY WERE "BOT...

The buyer didn't want to pick up the item because of customs fees

helloso there is a guy who doesn't want to pick up the item because of the customs fees, today he answred to my messages telling me "oh the company told me that they ship it back, refund me" ... what should i do now ?? is there a way to open a case ?...

Resolved! Buyer sending me back just a part of the items that they won on auction listing

Hello ebay sellers. Maybe you can help me on this matter. A buyer bought a Sunbeam mixer with bowls and beaters. I showed on this aution the whole items as listed together. Buyer won the auction and I had it shipped out by UPS. When the package arriv...

Resolved! Media mail

Can a language course with books and records be sent media mail? Also, can craft magazines go media mail? Thanks.

Canceling an order

I had to cancel a order cause the product i was selling.I thought I had lost it or maybe i accidently sent it to someone else.This was yesterday. Today i found the product and still hasn't heard from the person who i had to return their money. Would ...