Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Deceptive shipping practice encountered for the first time.

This is the first time I have experienced this practice. I ordered an item from a "power seller" or large seller here on eBay and the item was marked as shipped. I saw the item was out for delivery today and I never got a package delivered to my resi...

Global shipping - buyer requested an alternate address after payment

A buyer from Thailand purchased a very expensive item. The global ebay shipping program asks me to ship it to their US location first , then they take care of the rest. However, after payment was made, the buyer (via a private ebay message) requested...

How to handle Not As Described return abuse?

I offer 30 day returns with no restocking fee's, buyer pays return shipping. Not a big deal. This past month I have had 2 "not as described" returns and the reasons were as follows.... "Doesnt fit like a size large""Pants fit like a low rise jean whi...

cant pay for postage

I'm trying to pay for postage on a shipping a lable so I can get my sold items out to the buyer's ASAP, but I'm having a problem doing so as i get this message everytime I try to pay. Its really confusing me, when it says funding source I think of my...

Buy an item but it does not appear in items bought

2 days ago, I bought an iphone and paid for paypal.But it is not by any side that I made the purchase. Did the same thing happen to someone?I'm desperate I tried to contact the seller, but he did not answer my messages What I can do?

Resolved! Question: 'Your PayPal funds from this purchase will be unavailable while this request is open'

Hello:I see the following message at the top of 'Return Started.'"Your PayPal funds from this purchase will be unavailable while this request is open, ...... "The buyer is a difficult and picky individual and before the purchase, he asked me to send ...

issues with postage lable

is anyone having issues with printing international postage lables???i click print lable and i get in red letters An issue occurred and we were unable to create your shipping label. If ebay charged your account, we will automatically issue a refund. ...

Better protection for sellers

I'm starting to think ebay is not for the seller at all. Just sold a vintage ceramic mold xmas tree. I had it wrapped in commercial bubble wrap with air bags in the box and FRAGILE marked on all sides of box. The post office still managed to destroy ...

PAYPAL CHARGE BACK LEFT ME STARVING

WATCH OUT FOR THE PEOPLE WHO BUY AN EXPENSIVE ITEM AND DONT INSURE OR ASK FOR DELIVERY CONFIRMATION..THEY ARE SCAMMERS...THEN DONT PICK IT UP FOR 60 DAYS WHICH ALLOWS THEM TO SAY IT WAS NOT DELIVERED.BECAUSE ITS NO LONGER AVAILABLE ON THE USPS WEBSIT...

ITEM doesn't exists after paying?

Hi, once I payed an item and receive the confirmation email of muy purchase, I received an email from eBay telling me that my purchased was compromised because the item was invalid, and maybe the account of the seller was hacked, how can I get my mon...

Setting shipping cost per country

Hi There, We are new to selling on Ebay. We want to ship worldwide. But we keep on having problems with the shipping costs.I can't find where I can give different shipping costs per country. Because for use its cheaper to send a item to Germany then ...

A seemingly endless string of problems with USPS...

For years, I've had nothing but pretty great service from USPS. I have moved a dozen times and most locations were smaller-town, mostly knowledgable, with very consistent pickups, deliveries, etc. I recently moved to a big city and over the last almo...

Return request exchange options

Hi, we had a return request today from someone who says they were sent the wrong color of patio furniture end caps, the return request reason given was "wrong item sent". Typically in our return requests we've had the option to offer an exchange for ...

Resolved! Packing Slips

I used to be able to print-out a 'Packing Slip" when I shipped an item but now find it is not available - was this option moved elsewhere or completely eliminated?? Thanks for your help!

buyer request to change shipping to overnight/sunday delivery

I'm new to selling on ebay. This is the first time a buyer has requested to switch from my usual USPS Priority mail. She paid a couple days after the listing ending on friday afternoon around 4pm, and only after, requested to upgrade to overnight shi...