Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Returns

Okay, So basically i have an item that i recieved but it doesn't fit me how the tag says. If i request a return and the seller doesn't respond even after the 30 day return window closes what would happen.Saying that i request the return before the 30...

Return because of accessories not working

Hi I sold a buy Dell venue pro 11 tablet and few weeks ago and now the buyer would like a refund. The reason they would like a refund is because of a stylus that they purchased will not work correctly with the tablet. This model of tablet has known i...

Double payment & I lose out?????

So this probably isn't the right place to post this but I don't care. I had someone buy something from me this morning & for some reason they payed twice. I don't know if it was a EBay or PayPal glitch or if the buyer just got impatient and clicked t...

Resolved! ShipCover Insurance Claim Not Being Verified

I mailed 2 items to a buyer, and she emailed me through ebay messages that 1 was broken when she opened the box. She basically blamed my packaging (although I haven't had a broken item in 10 years) and wanted an immediate partial refund. I asked her ...

USPS Tracking says package was delivered surveillance camera says otherwise?

On 5/4/17 I was expecting to receive 3 packages from USPS that day. I tracked one of the three packages, in particular, to see where it was. Tracking had said it was out for delivery so I sat at home waiting for it to arrive. Eventually, I saw the ma...

Buy shoes

If seller sells you a pair of shoes( one shoe is a size 2 , and other shoe is 1.5) does buyer pay return postage then recieve full refund. I also sent pic of the situation. Is that right o wrong. The seller should know what they are selling, I would ...

Please Help ! Buyer scammed me with me using eBay Global Shipping Center

Ok so I do not want to make this a long question but, do need help bad. I am a new seller started selling Jan of this year 2017. I also have been doing really good tell now. I sold a item in Feb 2017 it was a Gold Label Barbie for about 130. 00 to a ...

Received a defective vinyl record

First of all I hope this is the correct place to post this. So I just bought a vinyl record from a seller here on ebay and it has quite a few defects. It was described as new and unplayed. Half of the tracks have problems skipping. I'd have to give i...

Can Lithium Battery items be sent internationally?

I shipped an HTC Vive to Israel and it was returned to me with a sticker that said "Air Carrier Rejected Mail" Your mailpiece was rejected for transportation by the air carrier and is being returned because it may contain restricted items. The burden...

INCREASED SHIPPING COST ON PADDED PRIORITY MAIL ENVELOP

Hello everyone, I was surprised today morning by new price on Padded Priority Mail Envelop.Iuse them a lot to ship my sold items. Usual price withh discount was 6.3 since Jan. 2017 till today May 1 2017, it is 6.5 right now.Nobody told about increase...

Poly bag or Flat Rate?

Im starting to sell clothing and most is under a pound and I can slide them in a poly bag, but recently I was given sets of sheets and heavier items that weighed 1 to 2 pounds and I dont know what to mail them in? should I use flat rate med boxes? th...

Erroneous Item Not as Described Cases are Still Haunting Sellers

I thought that when a BUYER opens an ITEM NOT AS DESCRIBED case erroneously, that the SELLER would not receive a DEFECT, yet I received one. As the SELLER, I had the case ESCALATED, which resulted in the BUYER closing the case herself because she wou...

Random message from seller

I ordered 10 led lights from seller and paid immediately on the 1st of May. Yesterday I got a message from seller about an email from me regarding only receiving 1 light and they were shipping the other 9 lights via UPS. Message from seller is attach...

Resolved! Shipping help

Departed Shipping Partner Facility, USPS Awaiting Item depending on the seller or no?please explain.

Restricting Shipping to CA for certain listings

We have specific items which we do not allow shipping to California to (for legal reasons). Is there any way to restrict shipping to California for certain listings? Thanks Matt