eBay

2017 Summer Seller Updates - REASONS FOR RETURNS - DAMAGED ITEM

I sell many fragile items and sometimes damages happen during shipping. In this case, the damaged item should NOT be returned. Instead, the buyer should send several pictures so the seller can open a claim with USPS/Fedex, meanwhile the buyer must ke...

Seller is no longer a registered user

I purchased and paid for item and have not received them.The seller is no longer registered on ebay. A package was sent but I have not received it yet. What to do?

I need help trying to get a refund.

a few weeks ago I purchased an iphone after the transaction completed, I never received the item, also, my account was suspended and i dont know why. I am very frustrated and ive been trying to get a refund but nothing is working. somebody please hel...

Shipping price overcharge?

Not entirely an eBay thing, but.I figure people from eBay woud have alot of experience. Shipping prices seem to be far more expensive when I ship something. I can have a friend ship me a small light package.(between MI and CA)And it cost them 3-7$......

Return Label

I got the return label, but Ebay gave me a return label that says USPS First-Class return label. I need a Priority return label. Where can I get that one?

Reprint Shipping Label Timeline

Did eBay just change the reprint shipping label timeline to 24 hours? I thought it was 48 hours.

The seller agreed to get back the damaged item but don't want to pay the shipping back cost.

The seller agreed to get back the damaged item, sent me a shipping label, but didn't want to pay the shipping back cost. As he agreed on returnment, I can't ask ebay to step in. What should i do?

No good deed goes unpunished

This was in my selling account: 1 - Bidder wins item on April 20 for a little less than $150. Package sent 1st Flass Package in secure box. (6x4x4 size, not huge) I sold similar items for YEARS with zero problems so this is all totally routine. Packa...

eBay and USPS Contract - LOST PACKAGES

We sell a high amount on the eBay site and USPS loses approximately 10-15 packages per month on average. The package shows tracking, gets to a point in transit and simply falls off the face of the earth. I get excuses when I file a missing package cl...

Returning an item

Hi, I have bought an iphone from a chinese company (). But when I receied the product it had cracked on edge. I talked with the company and asked for refund. They told me to ship it. I have shiped the phone in Dec 16 by USPS but it shows still in tra...

does anyone have a toll free number for an EBAY REP?????

USPS Informed Delivery, Useful for Buyers and More

A lot of people I know are unaware about USPS Informed Delivery. It is a free USPS service that allows you to see covers of some of your mail before it is delivered. This would be good for items sent in letter sized envelopes without tracking. Letter...

Got a refund, but never got a shipping label

I asked to Ebay to step in when I saw that there was a delay with the shipping label, and Ebay gave the seller 5 days to work things out. The seller didn't respond in those 5 days and I got a full refund. An hour after I got the refund the seller con...

Seller sending a replacement even though I didn't ask for it.

I bought a radio and it had missing parts, so I opened a return case. The seller told me to provide pictures, so I did. After that they said that they will resend all the parts, even the ones that weren't missing. They also told me to close the case....