Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer closed account after beginning a return

Hey guys, been selling on eBay for years and this is a new one for me. Buyer messages me back and forth to talk about a jacket I'm selling. They're asking basic questions, such as measurements and how it fits etc. Buyer purchases said jacket and asks...

Lost, stolen, vanishing, disappearing package!?

I'm a seller who is new to eBay. I had a customer purchase a Motorola radio and for whatever reason he was displeased and wanted a refund . I just so happen to have a second one. So I offered to replace it and he said he will do that. So I refund mon...

Damage item returned in damaged box

What happens if a damaged item returned arrives back to the seller with more damage? I had a computer damaged in shipping due to the incorrect box being used. The very box the UPS store told me I needed. Anyway UPS said the box was crushed. I can und...

Item Not Received Case - Tracking says "Notice Left (No Secure Location Available)"

Hi - Don't have time to post more about this right now, but I did want to get this information up and viewable for sellers who might find themselves in a similar predicament : Long story short I had a Buyer file an INR case due to the Postperson not ...

Resolved! Tracking not being updated - How to contact USPS?

Created shipping label and dropped the package off on the 26th. It has been 2 days but the tracking still says "Shipping Label Created, USPS Awaiting Item". Should I still wait or contact them? If contacting, how do I talk to a human since I keep get...

eBay sells ShipCover insurance even when it is not a covered item???

Infrequent visitor here. I thought I'd point something out, and ask for confirmation of what I believe is true: (1) eBay will happily sell ShipCover insurance in the "Coins" category, even though ShipCover's terms specifically exclude coins (2) eBay ...

How the heck do I file an insurance claim?

I've looked all over for this answer but can't find it.I've flied insurance claims before but ebay must have changed the way you do it since I last filed one.It used to be that you started they process by going to the shipping labels>more actions>cre...

Non-US Buyer won US only shipping item, won't respond to messages

I'm not sure what to do about this buyer. He won my US-only shipping item and his profile says he is based in Singapore. I messaged him asking for a US address and he didn't respond. A day later he sent a request for an invoice asking that I "tell hi...

Return for refund

Hello everyone...Maybe someone can answer Question.Yesterday(27th of July)I received message from buyer wanting to know if she could return for refund(I have buyer pays for return shipping) but before I could answer she had gone to eBay for return. I...

I bought an item and the seller wont reply

I bought an item on Monday but the seller still has not shipped the item. (Today is Friday) and he/she wont return any of my messages. I check their account and theyve been a long time member so I dont see any reason as to why he/she woud be scamming...

Resolved! How to process a return

Hi! I've been selling for awhile now and just received my first return request. The buyer asked through Ebay messages to return a brand new in box laptop that she's having issues with. She opened it and turned it on and is saying it gives her a messa...

Global Shipping Program does not show up

PLEASE HELP: As a seller, I'm still having trouble with the GSP. I've checked and re-checked to make sure I have all of my preferences right, but not all items I list come up as have GSP available. What do I have to do to make sure all of my items ha...

Keeping an item + refund

I sold a large Broadway poster. The seller messaged me explaining that the poster was bent upon arrival (with photos, it was bent in some areas). I immediately apologized and told them to open a return so I could issue them a full refund for their pu...

I want my item, but seller hasn't shipped

My seller hasn't shipped my item. He said he will sometime, but he is 5 days past when I paid for it. I don't want to get him mad sothat he doesn't ship at all... I REALLY want it. So how can I entice him to ship it ASAP?? I actually paid for the shi...

Seller claimed item was defective, but they broke it. Suggestions?

I sold a magnifier. Buyer received it and claimed it was defective, that the battery cap wouldn't stay on. I accepted the return. When I got it back, they broke the cap or switched it for the broken one they had. They said they had one of the same mo...