Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer thief

I sent a very expensive item to buyer and even took pics as it was being prepared for shipping. Buyer said it was not what he bought and wants to return some **bleep** that I never sent him and keep my item.HELP

Sent wrong item

I bought this shelf from liquidation_king2014 and paid for it. They refunded my money because they didn't have the black one that I wanted. BUT then they send me the chrome shelf that I didn't order. I've been tyring to get a return label from them s...

Is free shipping on ebay is truly free?

Hey, i am a new member on ebay and i want to buy stuff, but i found that shipping cost is free by saw the "shipping free" mark on it. is it really mean free shipping?, and i dont have to pay the shipping cost and taxes?,

This is why I stopped listing with free shipping

Buyer chooses return request reason : Doesn't match description or photos (note: this choice prevents buyer from having to pay shipping ) Reason for request : Doesn't work or defective (note: this choice prevents buyer from having to pay shipping) Re...

How can i add important info on a case i opened and declined refund offer?

I purchased 2 items from the same buyer but paid for them together on paypal. i received the items but they were not the correct cell phone batteries that were advertised so i contacted the seller & all they want to do is give me a partial refund & l...

Can't print shipping labels

I also can't print shipping labels since yesterday. I used to get the "open label window" and then click print from that screen. Now I am not getting that "open label window" box anymore. I click the print postage blue button but nothing happens.It d...

Shipping overdue notice when store is on vacation

This is my first time posting a question so please forgive any clumsiness. My store is relatively small, by eBay standards, but it's doing well. I travel regularly, up to two weeks at a time, and I put up a vacation notice (with clear information abo...

Not waiting for / using ebay return shipping label can cost a buyer - ebay will not cover costs

Returned an item to a seller - the seller had sent the wrong item. The seller and I had agreed to do an even exchange for the correct item and send me reimbursement for the return shipping since it was his mistake. I sent the package back right away,...

bathing suit returned without sanitary liner

hello, I sold a bathing suit that was brand new, with the sanitary liner intact. The buyer waited until almost 30 days to open the return. I allow returns, but specifically told her that it must still have the liner (thusfar none of my returns have c...

Resolved! Painting Costs $500 to Ship? How to Ship a Painting, Thanks!

Hi There,I'm truly hoping someone may have some feedback on the following situation. I have a painting to sell that is large, but not gigantic. It measures approximately 44" inches square. It turns out that the USPS can't ship it due to its size. I w...

A scamming seller protected by Ebay

So I received a non working counterfeit product. Seller promised to sent a replacament which he never did. Eventually I opened a request for a full refund. Ebay set multiple deadlines for the seller to respond and he never did. From Jun 10th the case...

Seller rejected refund claim & Ebay closed the case, but just received proof item returned

Hi All, Hope I can get some advise on the following issue... 1. I made a request to return an item (the part does not fit my car)2. Made the request to return the item on 5th May 20173. Seller approved the request and furnished a return address4. I a...

Seller asking me to change my feedback

Not sure if this is in the right section, but I'm just looking for some opinions/correct information. I recently bought a tapestry from an Indian seller and when I received it I realized it was much smaller than the dimensions in the listing, smelled...

Won't Use FedEx for Shipments anymore

After multiple shipments that wound up costing 50% higher than what the eBay system showed it should clost, I will never use FedEx again. The buyer pays a certain amount and when I get the bill from PayPal, I wind up losing money on the transaction d...

eBay closed a case in my favor but then refunded the buyer

To make a long story short, nearly 3 weeks ago I sold an item. A day after the buyer received it, they requested a refund stating that the item was damaged. Even though I state that I don't accept refunds I know how things really work on eBay and acc...