Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Tracking info stuck on pre-shipping, no proof of drop off.

I sold an item on the 17th, created a shipping label and dropped the box off at my local post office. As of today the tracking number is still stuck in pre-shipping mode. I went to the post office to see if the box is still there. I was asured that i...

How do I pass a shipping discount to a buyer?

On the listing form is a check block labelled “Apply calculated shipping rule” Where exactly do I set that rule? More to the point, on SOME (but not all) of my international listings ONLY I want to be able to pass along to the buyer the eBay discount...

First Class International Fee With Tracking Number

So I've been selling quite a lot of stickers to international customers. So I like to know what is the cheapest way to ship it out with tracking number? Most of the decals I am selling with price ranges at $9.99 to $19.99. Most of the stickers I just...

Seller's fault

I bought somethings in the value of 9$ from a seller but since he described the order in the packaging as "above 20$" it got stucked on my countries customs and I had to pay 20$ +.He says he doesn't cover custom fees but doesn't he have to since it's...

USPS damaged item I sold

I mailed an item through USPS First Class to a buyer who received the item damaged. We both agree it was USPS's fault. Where do we go from here? I've had hundreds of transactions and this has never happened before. Does he file a claim with the USPS ...

Resolved! Should I ask 'Refund' to Buyer for delayed Pakcage?

Hello:I shipped out a large package to the buyer from post office who lives only 2 hours' drive from my home. The expected delivery is last Friday, May 12 and says, 'in transit to the destination' when I looked at its Tracking # of USPS site. It's be...

Removing return addresses from packages.

At work yesterday our Postmaster read off the new guidelines for suspicious mail. I heard something that I have been noticing lately. People have been cutting off the return address from their on-line labels. I have even gotten a few myself, these ha...

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Ebay return policy

Ebays return policy is going to cause me to quit selling Im a small seller, less than 200 items listed for sale. according to ebay policy all the buyer has to say is the item was damaged or not what they expected and the seller has to pay for shippin...

eBay finds yet another way to shaft the seller!

Just had an item returned to me by eBay's global shipping program because "the international address is either incorrect/incomplete or not supported by the international shipping carriers used in the Program." Well ain't that just a kick in the nads?...

Cant print a shipping label

When I click on Print a shipping label it is saying page not available? I have internet and tried signing out and back in.

ITEM NEVER PICKED UP

We had a motorcycle listed for sale, person bought motorcycle last wednesday, paid with a wire transfer (which was a pain) and recieved full payment this past monday. Buyer asked for dimentions of bike on monday so they could get a shipper lined up. ...

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