Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Re: USPS Tracking Issues

why is it that my gator cable showed it was in springfield ma. the city I live in now it went to ct.

What to do if Ebay's overseas delivery service is claiming to deliver to a UK business at 6am?

I am going through a nightmare right now, having bought item # 152052314560. The vendor chose Ebay's delivery service which Ebay contracts to Pitney Bowes and they are claiming to be delivering a parcel from the USA around 6am to a *business* address...

A buyer did not receive an item but tracking shows that the item has been delivered.

A buyer did not receive an item but tracking shows that the item has been delivered. But eBay customer service decisided to issue refund to cusetomer, what's the reason?

Some tips for Jasmen

Hey, Jasmen, nice work! New eBay sellers will learn a lot and gain a lot of confidence from watching your video. However, we do wonder how many experienced sellers you consulted with when developing your narrative. Since the pinned announcement doesn...

FYI On Order Shipping Supplies from USPS...

If you have placed an order for shipping supplies from the USPS site and your shipment has not arrived after 10 business days then it is necessary to call the USPS customer service line, not the regular line but the line for actually ordering shippin...

Buyer requesting a return-help newbie

This is only my 2nd item to sell on ebay ever. I sent a buyer some a math curriculum. He states he received the answer book and the cardboard sleeve but that all cds were missing. He contacted me at the end of the day twice within 12 minutes. Then op...

returns

what to do if buyer returns the item not in the same condition as sent, I don't want to get a negative feedback and be in trouble as seller...

eBay charged me for a shipping label that was voided

They sent me a First Class label for a 2 pound item, which my postal clerk rejected for being over the weight limit. They had scanned the tracking number so it went live, but never updated past "acceptance." I ended up printing a Priority label and m...

Resolved! How do I pay for labels?

I recently made a purchase via Paypal. I used my credit card and thought the funds would come from that as I used it as the funding source for the purchase. However Paypal used all my funds and the credit card to complete the tansaction. Now my Paypa...

Not received item/seller says I've gotten it! How to find the contact info to GPS?

I ordered a parcel, which was sent via the Global Shipping Center. I've tracked it to Oslo (?) where it seems to be stuck? The seller won't help me as he thinks it is delivered, and eBay is not possible to reach in normal customer "service". Does any...

Resolved! "free" Ebay supplies won't ship to a P.O. box

Another quarter is here and I have another code for "free" branded products. Unfortunately, the only provider does not ship to Post Office boxes. UPS doesn't work for us. It doesn't work for a lot of people but that's not part of this discussion. If ...

Resolved! overseas shipping questions

i have my prefernces set that i do not ship overseas etc...but i got a winning bid from somewhere....how r they able to bid on items..i charged reg.us ship..im sure it would b a fortune to ship there..what do i do..the zip is 09354 apo/fpo..please he...

Buyer said he did not receive an item I shipped without a tracking # ?

Hi There, I shipped and item by letter mail on June 23rd./17 without a tracking #. Over a month ago Paypal froze the money in my account for that transaction. I contacted the buyer and supplied him with the Postal slip showing his Zip Code and the da...

Resolved! Missing parts of a product

I purchased and on August 3rd, 2017 I received a couple of pairs of sunglasses from. The one pair of sunglasses was missing a part. I left negative feedback. wrote to me and asked to change the feedback to positive. So I asked to send me a missing pa...

Notice how many sellers are having SNAD cases opened for no reason?

Go ahead and type in "SNAD returns" into the search and see the list of sellers who are encountering these same issues of buyers opening up SNAD cases on everything no matter what it is and for reasons that are rediculous and some are not even possib...